Sr. IT Analyst Resume Houston, TexasÂ - Hire IT People

SUMMARY:

Enforce policies and procedures for identity access management
Result - driven professional with extensive experience with Fortune 100 company and a Global Service Provider in IT Services for identity access management (IAM), governance and risk review. Analytical activity for IAM compliance.
Skilled in reviewing and identifying risk for prompt client interaction and resolution.
Recognized for expertise in analytical reporting that results in remediation for continued compliance.
Proven subject matter expert in active directory and data security.
Provide security infrastructure support to server builds and decommission of servers.
IT security policies, standards and plans development.
Outstanding verbal and written communication skills, with an ability to express technical concepts to all levels of management.

TECHNICAL SKILLS:

Platforms: Activity Directory, Exchange Administration, Window servers 2008 and 2012, Citrix, Mainframe-MVS, VM,Vmware infrastructure client software, SAP

Applications: MS Office Suite, Maximo, GSMRT, Remedy, Hyperion Financial Management, Apollo, GTM, ENFOS, and Tempest, Remote Access software/VPN, RSA token assignments, Blackberry Administrator, SAP Administration for ERP and Citrix Farm Administration.

Databases: SQL

Tools: MS tools for AD, IBM Tools: Compliance tools. ICODE, OS extractors, Hitachi Tools, Identity Manager (role based), Password manager and Privileged Access Manager, Exchange User Administration tool, Windows Administration tools, Vmware infrastructure client software, eDiscovery tools: IE, StoredIQ, Case Tracker and Legal Hold Pro.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Sr. IT Analyst

Run reports for daily health check of tools, work any IAM related issues to resolution and provide status to management
Work with project managers and service provider personnel to help track and monitor projects that meet business needs and adhere to the agreed-upon service levels.
Help drive resolution of security operational and service-based issues, reviewing, analyzing and reporting on the service provider operations as directed by the ULM management.
Coordinate with 3rd party service provider to manage daily IAM application support including user provisioning and de-provisioning.
Maintain solid understanding of the service providers IAM operations and service delivery capabilities and processes.
Resolve or escalate issues related to IAM operations in a timely manner.
Ensuring the service provider is adhering to the company policies, procedures and standards.
Confirm that the IAM and procedures documentation are available and kept up to date for 3rd party provider.
Assist with IAM IT security and awareness training program development and delivery.

Confidential, Houston, Texas

Identity and Access Management (IAM) Security/Risk Management and Governance

Provided metrics for compliancy by running reports and managing inventory for production servers, reviewing privileged and non-privileged access.
Served as subject matter expert (SME) for identity and access management in active directory, partnering with ID Admin team located in Boulder CO in leading transition and current steady-state support.
Oversaw process scope by managing expectations and scope creep, enabling on time delivery while achieving customer satisfaction and focusing on signed contract services.
Reported and managed non-compliance issues found and provided solution within required time frames of 30, 60, or 90 days as directed by contracted services.
Provided infrastructure support for client legal department, facilitating access to litigation eDiscovery items.
Delivered security and technical support to numerous IBM and Hess IT support teams during transition for Activity directory and exchange administration for end user support.
Verified accuracy of documentation passed on during transition for local IT support to IBM support teams.
Executed administration support for Maximo ticketing system. Provided access to client and IBM support personnel for ticketing problem resolutions.
Configuration Management and Change control

Confidential, Houston, Texas

Senior Data Security Specialist

Investigated and troubleshot issues with access to shared data or applications, as well as remote access for users or automated processes, providing timely issue resolution.
Promoted and implemented active directory creation of user templates to assist the IAM ID provisioning team, ensuring each OU structure user was accessing open local data access and local exchange distribution lists critical for communication purposes.
Applied file-level and share-level security for environment of over 800 servers.
Coordinated with all levels of business clients in all phases of new projects.
Provided global support in responding to technical security issues for over 8,000 business clients.
Provided global support to third-party service desk / help desk personnel.
Secured cash flow for Treasury transactions.
Administered applications for business finance customers including Hyperion Financial Management, Apollo, GTM, ENFOS, and Tempest.

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Sr. It Analyst Resume

Houston, Texas

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