SUMMARY
11 years of experience in insurance, automobile, supply chain and banking industries. Worked as a Quality Manager in the Information Technology (IT) industries on various projects related to development, migration, and maintenance.

• Quality Assurance - Defined quality standards and implemented quality procedures and testing initiatives. Demonstrated the ability to deliver creative solutions. Process-oriented approach throughout the entire testing life cycle
• Analytical Skills - Analyzed business processes and requirements. Distinguished user wants from needs.
• Listening Skills - Gathered and managed requirements by restating key points, revealing assumptions, and intuitively grasping important details not explicitly communicated.
• Communication Skills - Adapted to different communication styles. Comfortable communicating with people from diverse job functions and at all levels of the organization.
• Experience with various defect tracking Tools like Jira , Sprirateam,Track record, TestDirector,Quality Center
• Problem solving skills, excellent communication, presentation skills and a good team player.

EDUCATION AND CERTIFICATIONS

BE in Mechanical Engineering, India
Project Management Professional (PMP)
Leadership Seminars - Project Management Institute (PMI)
Project Leader/Group Leader Workshop
Project Management Systems and Metrics
Service Management Processes using HP Service Desk
Quality Process Implementation

PROFESSIONAL EXPERIENCE

Industry: Confidential, May 10 - Present
Position: Test Manager
Environment: Windows, Dot Net, SAP MDM
Tools: MS Office, JIRA, Business Objects

The main objective of this project was to build the MillerCoors Data Exchange Model (MCDEM) to manage the movement of pricing information from MillerCoors Distributions to selected retailers. Distributors will provide the pricing information for beer and non-alcoholic beverages in a machine to machine interface via a flat file based price file upload format. The solution will transmit the standardized pricing data to retailers

Roles and responsibilities

• Manage 16 quality assurance professionals, onsite and offshore.
• Review ,compile and maintain comprehensive set of test design documents to support agile model of SDLC
• Manage test infrastructure that allowed Development and QA to work efficiently together.
• Introduce cross training of development engineers and QA efforts (onsite and offshore) that resulted in one time delivery of scheduled releases
• Design system and integration test plans
• Coordinate the test environment needed for successful unit and system testing, including hardware, software, data connectivity, and security
• Manage system ,integration and regression testing, defects and corrective actions
• Triage defects to development lead
• Prepare test summary reports, coverage matrix and defect logs for senior management
• Coordinate UAT for the required sign offs from stakeholders for releases
• Identify and analyze issues and risks, and recommend solutions to minimize impacts
• Coordinate with the change management team to provide training to stakeholders

Industry: Confidential, May 09 - April 10
Position: Quality Manager
Environment: Windows, Dot Net, Oracle,Adobe lifecycle services
Tools: Spirateam ,

The main objective of this project was reporting mandatory requirements with respective to Medicare
beneficiaries covered under Group and Non Group Health plan in an EDI format.

Roles and responsibilities

• Designed test strategies, and prepared a high-level test plan
• Maintained test design documents to support iterative model of SDLC
• Designed test strategy checklists, test inventory coverage matrix
• Facilitated JAD sessions to provide inputs for test WBS, assigned work packages, and tracked status and dependencies
• Coordinated the test environment needed for successful unit testing, including hardware, software, data connectivity, and security
• Validation - prepared test summary reports and test logs
• Updated change records, as well as outstandingand resolved document issues.
• Risk tracking - identified and analyzed issues and risks, and recommended solutions to minimize impacts
• Categorized and prioritized risks to develop a plan to stabilize the most common areas of concern
• Education and support - provide enterprise-wide training to pilot services and projects

Industry: Confidential, Jan 08 - Mar 09
Position: QA Test Analyst
Environment: Windows, Dot Net, DB2
Tools: Staffware , DB2 , Business Objects ,Track Record.

Roles and responsibilities:

• Coordinated the test environment needed for successful unit testing and system testing
• Prepared system, acceptance, and implementation test schedule
• Designed test cases, and performed manual testing
• Prepared test summary reports and test logs.

Industry: Confidential, May 06 - Dec 08
Position: QA Test Analyst
Environment: Windows, VB.NET, Oracle
The main objective of the MAPS project was to create a tool wherein all the distributors could plan the volumes and the sales for the next fiscal year and management could track the figures.

Roles and responsibilities:

• Designed test cases, and performed manual testing on .NET project supporting Agile and Scrum methodologies.
• Prepared test inventories, test schedules, test and test cases.
• Summarized the test results for the project.
• Provided enterprise-wide demonstrations and training to call center executives and to the corporate users

Industry: Confidential, Jan 06 - June 06
Position: QA Test Specialist
Environment: Windows 2000, Java, Seibel, Oracle
Tools: Compuware QADirector (test execution and reporting) and TrackRecord (defect tracking), MS Office
Treasury Management - The main objective of this project was to create an automated process to keep a track of the user investments and track them accurately with their respective account numbers.

Roles and responsibilities:

Part of a team performing functional, system, regression, and acceptance testing for a web-based application used nationwide by United Missouri Bank customers. Developed system test cases and procedures from specifications, use case scenarios, and other design documents. Executed tests and reported defects

Industry: Confidential, Aug 03 - Dec 05
Position: Test Coordinator - Contact Management System (CMS)
Environment Windows 2000, VB.NET, DB2, IBM MQ server
The main objective of this project was to create an automated process which can reassign new and pended contacts within the Contact Management System (CMS) database when either a block or individual agent reassignment has occurred.

Roles and responsibilities:

• Defined business requirements, test strategies, and prepared a high-level test plan
• Designed implementation test plans, test strategy checklists, software quality assurance plans, test inventory coverage matrix, and system test plan
• Reviewed test strategy, facilitated work sessions to provide inputs for test WBS, assigned work packages, and tracked status and dependencies
• Coordinated the test environment needed for successful unit testing, including hardware, software, data, connectivity, and security
• Prepared system, acceptance, and implementation test schedule and designed test cases
• Validation - prepared test summary reports and test logs
• Implementation - summarized the implementation results for the project
• Updated change records, as well as outstandingand resolved document issues.
• Risk tracking - identified and analyzed issues and risks, and recommended solutions to minimize impacts
• Categorized and prioritized risks to develop a plan to stabilize the most common areas of concern
• Education and support - provided enterprise-wide demonstrations and training to pilot services and projects