TECHNICAL SKILLS:

MS Office Suite: Word, Excel, Power Point,Outlook

Reporting/Requirements Management Tools: HP Quality Center (ALM), Atlassian (JIRA), Rational Clear Quest (DTS), Dell STAT

Modeling/Requirements Management Tools: CLARITY, SharePoint

Methodologies: Waterfall, Agile

Testing: Integration, System, User Acceptance Testing

Systems: NetOxygen, Doc Velocity, Cisco, Avaya, FileNet, PeopleSoft, Oracle SQL Developer

PROFESSIONAL EXPERIENCE:

Test Engineer/Admin Systems

Confidential, Clayton, Missouri

• Perform as QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes resulting in quick corrective actions and efficient business line processes
• Lead business line initiatives to resolve quick fix production issues in the PeopleSoft system within a 24 to 48 hour time period, while also determining in depth resolutions for long term productivity and viability
• Collaborate with Subject Matter Experts on multiple projects to research, gather, and analyze testing requirements on PeopleSoft accounting systems, providing high - level feedback and tentative project plans to team members
• Create and execute automated software test plans, cases and scripts to uncover, identify and document software problems and their causes, including pre-condition determinations and compositions
• Document, track, and manage software defects using JIRA and Confluence systems and report defects involving program functionality, output, online screen and content to business line and upper management
• Contribute to weekly deployment calls with stakeholders to review and analyze requirements and changes per foreign policies and procedures
• Achieve successful data migration through multiple test environments, tracking, monitoring, and resolving defects to ensure thorough and accurate production systems

Production Defect Manager

Confidential

• Created and implemented efficient test plans for testing various component units/component test plans and testing processes, while creating all pre-condition configurations as a member of the IT E-commerce Dev/Ops team
• Supervised and supported a team of 5 testers assuring all manual and Soap UI testing is thoroughly tested, accurately executed, and all defects are tracked and documented
• Managed testing activities and tracked over 200 defects monthly using HP QC 11(ALM) test management
• Communicated and documented the progress of all testing efforts and production defects to upper management, while recreating and regressing issues to ensure a resolution to the defect
• Participated in daily triage calls and meetings to ensure reported defects were valid and proficiently resolved
• Engaged in monthly deployment calls with stakeholders informing when projects and/or production fixes were to deploy and validated all issues that were hindering the business objective

Mortgage User Acceptance Tester

Confidential, Earth City, Missouri

• Communicated with the business lines and system analysts to discuss defects found in day-to-day usage in programs and software on the production floor
• Managed, retested and created defects in the IBM Rational ClearQuest system (DTS) and HP (ALM) to report to the business line whether the issue met requirements or not in the NetOxygen system
• Interacted with stakeholders on daily conference calls going over technical issues with the team and assisted with providing a solution and created test data for specific issues
• Provided hourly testing status updates per requirements of project in tracking system, and identified major hard stops if applicable, while documenting pertinent information to support the issue
• Engaged in monthly meetings to review change requests for production and upcoming projects along with business line needs, goals, and objectives
• Facilitated user acceptance testing, including execution of smoke, end to end, and regression and validated XML in Soap/UI to ensure functional systems and defects were tracked and resolved

Mortgage Analyst/Production Tester

Confidential, O’Fallon, Missouri

• Acted as a dual position member of the Credit Operations & Collections department and performed as both a UAT tester and Loss Mitigation Specialist
• Recruited by upper management to be a systems tester as part of an ongoing pilot testing team for various mortgage systems that were being used on the production floor:
• Duties included tracking defects and reporting to business analyst issues that occurred on a day-to-day basis in production
• Directed mortgage loan borrowers in the application process for loan modifications and communicated and assisted borrowers with mortgage accounts in default

Pharmacy Technician

Confidential, St. Louis, Missouri

• Provided exceptional customer service and set up patient accounts for prescription medication orders through the web portal system and inbound/outbound calls
• Entered patient and prescriber data, drug selection, prescription interpretation and insurance billing information into database for ensuring all information was accurate
• Processed and shipped prescription and medication refill orders

Collections/Recovery Specialist

Confidential, St. Louis, Missouri

• Assisted customers with setting up payments plans to recover vehicle and remove account from the collections department
• Handled inbound and outbound customer service calls when recovery portfolio was completed and updated files with pertinent information regarding payment and location of vehicle