Software Engineer Tester II, Boca Raton, FL Resume

SUMMARY:

Software Engineer, Manager Support for Engineering, Addressability support, and Customer Service with 25 years’ experience in driving results and leading teams through change, in the telecommunications industry. Works closely with all levels of the organization to create and implement best practices. Demonstrated abilities include strategic planning, project management, quality customer service, reporting, and technical operations expertise.
Extremely diverse and in - depth knowledge of cable television systems’ network operation centers, technical operations, engineering, customer service, and MIS.
Persuasive communicator with strong ability to develop and nurture strategic partnerships and alliances. Establishes positive rapport with key decision-makers and develops teamwork and efficiencies- developed action plans accordingly.
Seasoned talent developer. Directs and motivates team to produce optimum creativity and bottom-line performance in pursuit of organizational goals.

PROFESSIONAL EXPERIENCE:

Confidential

Software Engineer Tester II, Boca Raton, FL

Responsibilities:

Software tester for Pace Americas in Boca Raton, FL. Testing different software builds for set top boxes that are used at different MSOs across the country. Modem software tester RF & optical models that are deployed for customers Comcast, Mediacom and Charter.
Utilizes several programs efficiently and effectively to accomplish project tasks in a timely manner. Support the team with any questions with their test cases and support loading the new test code to all set top boxes.
Background knowledge with streaming video/data, graphics programs & electronics product
Knowledge of and/or experience in digital television standards and systems.
Ability to problem-solves and implements workarounds to problems.
Trained on DAC, Zephyr, Bugzilla, Build ++, JIRA, Modem testing and TBroadcaster2

Confidential

Engineer Software Tester, Boca Raton, FL

Responsibilities:

Software tester for Pace Americas in Boca Raton, FL. Testing different software builds for set top boxes that are used at different MSOs across the country.
Utilizes several programs efficiently and effectively to accomplish project tasks in a timely manner. Support the team with any questions with their test cases and support loading the new test code to all set top boxes.
Background knowledge with streaming video/data, graphics programs & electronics product
Knowledge of and/or experience in digital television standards and systems.
Ability to problem-solves and implements workarounds to problems.
Trained on DAC, Zephyr, Bugzilla and Build ++

Manager of Engineering Support

Confidential, Florida

Responsibilities:

Supports engineering team with new channel launches, TV Guide updates and software upgrades to all digital and DTA boxes. Tested new code and new channels before launches.
Manages all programming changes, launches and migrations, and external and internal customer notifications.
Worked closely with Call Center, Technical Operations, Engineering, and MIS teams to bridge operational gaps to improve our customer experiences.
Works closely with internal communications team to draft and send communications to all employees with updates on upcoming project activities affecting the business and/or our customers.
Researches and develops project plan with corporate, division, and regional stakeholders/sponsors to achieve project milestones to support the company goals. Executes final/approved project plans and manages all daily operations for multiple ongoing engineering projects. Utilizes resources efficiently and effectively across corporate, division, and/or region to accomplish project tasks.
Works closely with all department leads to review and implement necessary updates to processes/procedures to support the overall business operations for addressability projects.
Researches and evaluates reporting needs for projects and works closely with MIS team to develop reports.
Subject Matter Expert for local DAC and DCT model boxes and ensures the objectives for all projects are understood and achieved.
Maintains internal controls on following policies and procedures for all projects.
Train and support 2 direct reports and work closely with team leads when needed.

Addressability & MIS support

Confidential, South Florida

Responsibilities:

Supported engineering & MIS teams with channel launches, PPV downloads, and billing port updates. Updated channel line-ups and external and internal customer notifications.
Responsible for Call Center Communications and technical communications when new services or software updates were implemented.
Responsible for product performance before and after all upgrades.
Worked with senior leadership team to develop regional strategy, budgeting and forecasting, and operations process implementations.

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