Employment History

Confidential,
NY, NY January 2012 – Present
QA Lead

The application was designed to provide greater efficiency to all aspects of customer services like Billing, Payments, Credit card payments, Debit Card payments, financial analysis and premium accounting. This system contains 8 Modules, which include Order, Account Receivables, and Account Payables, Purchase management system, Billing, Auditing, Credit Card online Transactions, Debit Card Online Transactions, Cash value and Estimates.

Responsibilities:

• Drive the completion and complete alignment of system design from business requirements and architectural design.
• Track, drive and coordinate program development activities, per requirements and design, with Business owners, IT PMO, and IT Development teams across US and EMEA.
• Document and analyze business requirements, functional requirements, system capabilities, and detailed design.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Thorough working knowledge of SharePoint and MOSS (2007), (TFS) Team Foundation Systems and Visual Studio Team System (VSTS) 2008.
• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Language-dependent, meaning it is only available by using the syntax and elements of a particular language, which makes the API more convenient to use.
• Was involved in process flow analysis for content management system
• The time between RTM and GA can be from a week to months in some cases before a generally available release can be declared because of the time needed to complete all commercialization activities required by GA.
• In order to compare efficiency of Selenium and QTP automated Tools, performed regression testing using both Selenium and QTP. Used Selenium RC for testing different browser, Selenium Grid for checking instance of server and Selenium IDE for record and playback.
• Managing simultaneous projects with multiple clients, through full system development life cycle, ensuring delivery success using Agile/Scrum methodology and Team Foundation Server (TFS).
• Involved in data gathering as well as creating and maintaining test data
• Used Agile in business analysis for primary business stakeholder testing methodology for achieving deadlines in UAT.
• Used Quick Test Pro’s Data Table, to manipulate the data sets and create multiple test scenarios.
• Perform business requirements gathering as well as front-end and back-end technical work in designing, developing, and installing mission-critical military web applications utilizing the following technologies: ColdFusion, SQL stored procedures, CSS, and HTML.
• Involved in testing the conversion of the application into web application using XML web services
• Used JTest 8.0 for static analysis and Unit Testing to have better productivity in the development process.
• Lead a team of test engineers that implement a test automation framework to leverage common functionality
• Worked as an Onsite co-coordinator between the client and the offshore team.
• Worked on multiple projects on Microsoft Lab Management.
• Managing simultaneous projects with multiple clients, through full system development life cycle, ensuring delivery success using Agile/Scrum methodology and Team Foundation Server (TFS)
• Maintained the Requirements Traceability Matrix (RTM)
• Worked on the customizing and prepping the jobs for the Test execution
• Guided and reviewed the offshore team in their work on a daily basis.
• Validated the Offshore teams work before presenting it to the client
• On-call Production Support (24x7), monitoring and maintaining multiple Applications in Development and QA and Production Environments.
• Integrated Selenium IDE with JUnit Framework and selenium remote control using Java Driver. Checked assertions and output results via Java Driver.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions
• Responsible for writing JUnit and TestNg unit test cases for the Program , Station , Channel , Listing , Locations and other web services
• Manually tested the forms, generated the reports and also integrated various modules
• Tested HIPAA Gateway Application Interface for all inbound and outbound messages (Healthcare Eligibility 270 and 271, Healthcare Claim Status request 276 and 277, Healthcare Claim 837 and 835)
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Ensure consistent and effective communication among all parties.
• Creating of test plan and test criteria for User Acceptance testing (UAT) and System integration testing (SIT
• Designed and developed Use Cases and UML models using Microsoft Visio
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• In object-oriented languages, an API usually includes a description of a set of class definitions, with a set of behaviors associated with those classes.
• Proactively identify and resolve issues by working with all portfolio teams
• Create and publish periodic executive reports and creating web performance tests using Visual studio.
• Analyzed the already developed framework for developing as well as executing the automated scripts.
• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Created test framework using JUnit, Ant and Selenium IDE and RC.
• Involved in functional and regression testing of the web-application using the VO extension and tested the software using different browsers to study the browser compatibility.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Involved in decision making of converting manual test cases into automated test scripts and analyzing their life time and time required to update the scripts.
• Played key role in defining test automation procedure and standards, creating Win Runner and Quick Test Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds
• Written smoke test cases in Quality Center and modified them when they are automated.
• Prepared and executed test cases for Navigational test, Functionality testing and GUI testing using Test Director.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office and Visual Studio software to perform required job functions.
• Created requirements analysis and design phase artifacts using, Rational Software Modeler and MS Visio to create DFDs, ER diagrams, Use Case, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Managed Scope and change throughout the SDLC process of the product.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Involved in the documentation of the complete testing process
• Conducted Black Box Testing on the application and validated the dataflow in the application.
• Tested security test and audit test for this particular system. Performed Black Box, creating Microsoft web test projects to automate functional testing, end to end testing for world points system
• Involved in creating logical and physical model of the database using MS Visio, MS SQL Server 2008.
• Manually tested the whole application before going for the automated testing.
• Involved in testing the conversion of the application into web application using XML web services.
• UAT testing performed along with call center managers to make sure that application meets their requirements.

Environment: Java, Business Object, Quick Test Pro 8.2, Agile, Mercury Quality Center, J2EE, UNIX, XML, Sybase, SQL, PL/SQL, Visual Studio, Oracle9i, MS Vision. MS Office, Quality Center 9.0, QTP, Crystal Report, Quick Test.

Confidential,
Jacksonville, FL April 2010 – December 2011
QA Lead

Blue Cross Blue Shield provides health care plans for more than 20 million health plan members and approximately 9 million specialty plan members nationwide, through its direct sales force and through independent insurance agents and brokers. BCBS services include traditional health maintenance organizations, point-of- service plans, third-party administration of employer-funded benefit plans, Medicare, Choice plans. I worked on the Claims Processing Services for the modules involving Claims Transactions, Claims Status, Claims Entry, Facets Claims Customer Service, and Facets Employers on the Facets System.

Responsibilities:

• Prepared Test Plans for each release, written Test Cases and executed them as part of modifying Microsoft Web test projects to automate Functional Testing. Prepared Test Reports and Deliverables and submitted for version releases.
• Throughout the project, was involved in giving clarifications on domain and product functionality for the team.
• Defined Functional Test Cases, documented, Executed test script in Facets system
• Elicit, document, manage, and communicate customers business rules and requirements in form of Product Backlog items (PBI), Sprint Backlog items (SBI), and Burndown charts using Team Foundation Server (TFS) environment
• Elicit, document, manage, and communicate customers business rules and requirements in form of Product Backlog items (PBI), Sprint Backlog items (SBI), and Burndown charts using Team Foundation Server (TFS) environment.
• Responsible for integrating with Facets .Designing test scripts for testing of Claims in Development, Integration and production environment.
• Ability to manipulate and organize the requirements and defects by Traceability Matrix
• Using Selenium and Web Driver Automated Tool performed dynamic user account creation.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation of Visual Studio, and testing for processing of Medicaid Claims.
• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Involved in testing the conversion of the application into web application using XML web services.
• Regular interaction with the core developers helped us in fixing the defects in less time.
• Led the development of a training program to train users on a custom web application and a Cognos ad-hoc reporting environment.
• Developed a change management and tracking process using MS-TFS (Microsoft Team Foundation Server)
• In general the difference between an API and a protocol is that the protocol defines a standard way to exchange requests and responses based on a common transport and agreeing on a data/message exchange format, while an API is usually implemented as a library to be used directly: hence there can be no transport involved but rather only simple information exchange via function calls and data is exchanged in formats expressed in a specific language.
• Design, development, implementation and roll-out of MicroStrategy Business Intelligence applications
• Manually tested the forms, generated the reports and also integrated various modules
• Designed and developed Use Cases and UML models using Microsoft Visio
• Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software
• Worked on Microsoft Lab Management, project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Design and implementation of the enhancement Modules applying best practices, Review of peer\\\'s code using JTest, Performance Tuning using JProbe and LoadRunner.
• Created automated Load test scripts using Load Runner.
• Conducted GUI and functionality testing using QTP.
• Analyzed the already developed framework for developing as well as executing the automated scripts.
• Conducted data driven testing using QTP to conduct backend testing.
• Performed White Box testing by using Expediter tool and updated some of the PROCs, JCLs and SAS programs in the Test region. Submitted batch JCLs in order to create output datasets for verification.
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects.
• Involved in full life cycle of Business Objects reporting Application.
• Involved in Data Modeling of both Logical Design and Physical design of data warehouse and data marts in Star Schema and Snow Flake Schema methodology.
• Played key role in defining test automation procedure and standards, creating Win Runner and QuickTestProfessional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Developed a change management and tracking process using MS-TFS (Microsoft Team Foundation Server)
• Bug tracking, management, and reporting (TFS).
• Designed and Developed the Business Objects Universes which suit the standard, analytical and ad-hoc reporting requirements of the Business Objects users.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Developed the Automation Framework for QTP creating Microsoft web test projects to automate Functional testing and End To End scenarios of the system
• Performed Load and Stress Testing using Load Runner.
• Configured the Data mapping between Oracle and SQL Server 2005.
• Automated confidence tests that run on new builds on regular basis.
• Involved in setting up different configuration environment for compatibility testing and manual testing.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Created test scripts for all the test cases in PL/SQL.
• Evaluated testing results for each potential release build using Test Director, Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
• Created Use-Case diagrams and State diagrams using MS Visio.
• Preparing Weekly action report & QA feed back to QA team & Manager.

Environment: Web Logic, Visual Studio, Java, Agile, Quick Test Pro 8.2, MS Visio, MS Office, Mercury Quality Center 9.0, Load Runner 8.2, Sun Java, MSJVM, Oracle 8i/9i/10g, SQL Server 2000, DB2, MS-Project 2000/2003.

Confidential,
OK September 2008 – February 2010
QA LEAD

Verizon Business is major telecommunications, network service provider serving Business Customers all over US and other countries. As a System Testing Engineer worked on Web Services projects and Order Entry GUI interfaces involving SIP Gateway applications, which offers a single platform for transporting Voice over Internet Protocol (VoIP) media between IP networks and the Public Switched Telephone Network (PSTN). This service positions customers to attract new business and encourage customer loyalty with a complete telephony service including local calling, directory assistance, operator services, E-911 access and long distance transport and termination.

Responsibilities:

• Worked closely with the loan officers (SMEs) to obtain a detailed knowledge of the loan life cycle process, risk analysis etc;
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.
• Interacted constantly between legal and marketing departments with the PM regarding various compliances which need to be in place before anything can be finalized;
• Gathered the business requirements
• Created PoC (Proof of Concept) by using existing test cases to understand the benefits of Selenium.
• Used Agile in business analysis for primary business stakeholder testing methodology for achieving deadlines in UAT.
• Created test framework using JUnit, Ant and Selenium IDE and RC.
• Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for incorporation in a phased, iterative manner.
• Performed requirement analysis and gap analysis;
• Documented the business requirements for the developers,
• Played key role in defining test automation procedure and standards, creating Win Runner and QuickTestProfessional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Integrated Selenium IDE with JUnit Framework and selenium remote control using Java Driver. Checked assertions and output results via Java Driver.
• Designed and developed Use Cases and UML models using Microsoft Visio.
• Developed Test cases for manual testing and automated them using Win Runner, Silk, Load Runner, Silk performer and QTP.
• Experienced in preparation of automated test cases with in Data Driven Automation framework.
• Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest;
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black box testing on the application
• Worked on project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Translated Business processes into Informatica Mappings for building Data marts.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Interfaced with the development team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes and performed usability testing.
• Manually tested and GTS modules using Quality Center.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Developed the Automation Framework for QTP creating Microsoft web test projects to automate Functional testing and End To End scenarios of the system
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse Designed D content.
• Was responsible for indexing of the tables in that data warehouse.
• Lead Business Intelligence reports development efforts by working closely with MicroStrategy, Teradata, and ETL teams
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Served as a resource for analytical services utilizing SQL Server, Visual Studio, TOAD/Oracle, and SQL Developer.
• Developed and maintained the project plan using MS Project
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing

Environment: Load Runner, Visual Studio, Windows NT /2000, SQL Server 2005, Sybase, MS Word, MS Excel, MS PowerPoint, Ms-Visio, Cognos BI, Agile, MS Project, PowerBuilder, Clear-Quest, Rational Test Manager, GIS Tools, Lotus Notes R6 client, HTML, XML, Notes SAS.

Confidential,
(FAMI), KS April 2007 – July 2008
Quality Tester/Analyst

Farmers Alliance Companies include three regional insurance companies providingpropertyandcasualtyinsurance for homes, autos, businesses and farms. The companies include Farmers Alliance Mutual Insurance Company (the parent company), Alliance Insurance Company, Inc. and Alliance Indemnity Company. FAMI was working on a legacy system and wanted to upgrade to new system to enable the company to be more responsive to customers and agents as well as streamline internal process. I was aligned in testing of new claims and underwritingprocedures ofDSI application.DSIis a sales tool that allows the agents to service personal and commercial lines customers. This application supports different lines of businesses like Personal Auto and Homeowners.

Responsibilities:

• Reviewed requirements together with QA Manager ,Vice President of Human Resources & Business Analyst
• Facilitated four-hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input [ad-hoc UAT] in the project
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO 2003.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Reviewed Technical Specs together with the team of two developers
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements.
• Developed the Automation Framework for QTP creating Microsoft web test projects to automate Functional testing and End To End scenarios of the system
• Designed DataStage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.
• Performed White Box, Black Box, and Usability Testing
• Played key role in defining test automation procedure and standards, creating Win Runner and QuickTestProfessional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Reviewed colleagues’ test cases for testing the development of online resume, uploading users’ documents browsing through jobs, selecting and applying for the jobs
• Used SQL to test various reports and ETL load jobs in development, QA and production environment
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Developed automated Test Scripts in Win Runner using Test Script Language (TSL) for modifying Microsoft Web test projects to automate Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints
• Prepared PowerPoint slides of all the outcomes [with the focus on defects] and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• At the end of the project period, a few defects with open status were sent back to the developers through VP and BA

Environment: Mercury Tools (Win Runner 7.0, Visual Studio, Agile, Test Director 7.0/7.5, MS Office, MS Visio, MS project, Load Runner 6.5/7.0, Quick Test Pro 6.5, Quality Center 9.0), NT/00, SQL, SQL Server, XML

Confidential,
Washington DC September 2004 – December 2006
Sr. QA Analyst

Description: Uniprise Technologies is a part of Presbyterian healthcare System, a Fortune 500 company and a leading player in the Health Insurance and services market. UHCI specializes in Network based care co-ordination health care services for small groups, government and specialized groups and commercial employers. The system streamlined patient registration, patient scheduling, and medical insurance checking, claims processing, and reporting. The purpose of this project involves population of the Enterprise Data Warehouse (EDW) which is used in critical reporting and analysis. The data is pulled together from multiple, disparate systems.
As a member of the team of QA testers, involved in designing test cases, writing test cases, execution of test cases and documenting the findings.

Responsibilities:

• Involved in gathering Business Level Requirements and reviewed manual testing methods
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
• Extensively interacted with the stakeholders and the IT Department in finalizing the requirements according to the CMS Compliances/Regulations and HIPAA Regulations.
• Responsible for writing Test cases to cover overall quality assurance using Test Director
• Performed initial manual testing of the application as part of sanity testing
• Performed various tests such as positive, negative to check business functionality manually
• Create and publish periodic executive reports and creating web performance tests using Visual studio.
• Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Developed & executed several Optimized queries in SQL on this data.
• The tests also included GUI testing: Testing for validation and display of screens
• Created dummy accounts on our system and verified the account generation process and date integrity
• Designed and developed Project document templates based on SDLC methodology
• Created and enhanced TSL scripts using Win Runner
• Created various checkpoints in the script using Win Runner
• Created reports using Mercury Interactive Test Director
• Application and network performance testing analysis
• Developed Shell Scripts to automate loading processes
• Writing shell scripts to run batch processes and to run Oracle background\\\\Processes
• Used SQL queries to test the integrity of data by querying the database
• Interacted with the development team to assure that all the defects are addressed in time
• Participated in the team meetings to discuss the issues arising out of testing

Environment: Win runner, Visual Studio, Test Director, Agile, Windows 2000 Professional, SQL