SUMMARY:

• Confidential CSTE certified has over 12 years of experience in Information Technology and currently engaged at Confidential as Program Test Manager. He has worked in various capacities including Performance Manager, Test Manager, Test Lead, Test Analyst, Software Developer, System Analyst and Configuration and Version Control Engineer. He also has experience implementing Testing Practice/Framework using Tools like: WinRunner, Loadrunner, Quick Test Professional, Test Director/Quality Center, Parasoft & Rational Test Suite in n - tier architecture applications testing environment. He has expertise in using ClearCase, Toad and MS.
• He has proficiency in Test Planning/Management, Building Testing Team, Setting up Test Lab, functional testing, regression testing, database testing, migration testing, integration testing, performance testing, stress / load testing, security testing, mainframe testing and SOA testing.
• Hands-on leader skilled in; achieving objectives, managing requirements and resources, balancing processes, people, and tools
• Testing planning and management for different phases of Software Testing Life Cycle (STLC) to meet defined quality standards and client expectation within approved budget and on schedule
• Delineate and selection of appropriate testing methodology best suite the project / program and organization environment
• Estimate project size and create project activities (WBS) / Resource allocation in MS Project Plan for complete testing delivery
• Track / monitor project delivery per schedule and budget. Apply adjustment strategy as applicable based on the project progress and expenditure
• Routinely interact with various level of the organization including Vice President
• Implementation of latest industry standard Testing Automation Practice Functional, Performance and SOA testing for testing delivery, regression suite setup and re-usability
• Setup testing organization and QA processes from ground zero at Confidential FEP ASU/Pfizer and establish the roadmap
• Establishment and espousal of processes and industry best practices
• Defining / Implementing component level validation practice early in STLC with striking ROI
• Creating resource selection criteria for the specific project, Overseeing the selection process and Building Test Team to meet project / program objectives
• Mentoring Test Leads and Test analysts, conducting Annual Performance Review and creating Professional Development Plan
• Liaison with different stakeholders for different process, issues and negotiate / follow-ups as needed
• Work with Client Management team to acquire new projects and also assist sales team at Keane with case studies, RFP responses, customizing sales pitch presentation and questionnaire.
• Implementation of QA methodologies and processes at the enterprise level for newer technologies and latest IT trends
• Managing a team of Sr. test analysts including test leads (Over 15+) with a several other test team involved in FEP CC program with over 40+ testing resources
• Leveraged testing teams, processes and technology to establish smoothly functioning testing organization structure consisting of Centralized Testing Team, Shared Services, several Workstream Test teams
• Excellent Problem Solving Skills - Adept simplifying complex issues into easily achievable effective solutions
• Strong Oral Communication - Interacted with varying levels of organization structure including Vice President, audit, vendors and trading partners. Hosted daily status calls which were represented by different stakeholders and operational area that numbered anywhere between 30 to 50 people
• Establish CM processes and procedures using tools like Clearcase & VSS. Also build policies/concepts using OMake scripting. Oversee the release management process for program delivery
• Review and finalize task plan for QA / CM delivery and define inter dependencies among different groups
• Work with infrastructure and IT team to coordinate the test bed setup for different level of testing phase
• Liaison with different stake holders on program needs and delivery and report on program quality status to executive team
• Work with business sponsor for resource needs and budget allocation / adjustments
• Excellent problem solving skills and ability to learn new technology / techniques quickly
• Managed testing organization, several test team and program test delivery with 30+ testing resources
• Consulting assignments at Fortune 500 clients like Confidential.
• Experience working with big consulting firms like Confidential. .
• Experience working in multi cultural environment with countries like US.
• Experience with projects related to Claim Processing, Provider, Member/Group Enrollment and Care Management.
• Provide training to team and mentor / coach them acquire new skills / tools & technologies

PROFESSIONAL EXPERIENCE:

Confidential

Program Test Manager

• Claims Centralization program is initiated to re-architect the Confidential FEP claims processing system to support and enable component based, service-driven architecture, shift common Confidential FEP program functionality to the national claims processing system (FEPExpress), and enable the retirement of the existing legacy system, FEP FLEXX.
• This program constitute of various workstreams/projects..

Confidential

Test Manager

Responsibilities:

• Medical Management project development is being done in conjunction with the latest Facets 4.5 upgrade. Additional functionality is required from the Medical Management selected tool to have direct interface capabilities for Claims Authentication processing.
• The selected solution is migrating existing work processes under the WinUCS 4.4 tool, which includes existing data to CarePlanner Web 5.0.3. This solution will provide all existing legacy functionality and include the new functionality between CarePlanner and the upgraded Facets functionality in the Facets 4.5 upgrade.

Confidential

Test Architect / Integration Test Lead / Performance Test Lead

Responsibilities:

• Confidential has several product-specific provider networks (Traditional/PAR, PPO, and HMO) in multiple market areas, implemented on multiple system platforms. This creates many business issues and impacts related to claims routing, claims payment, increased MD/DC ITS usage, increased provider network inquiries/relations and additional resources/work effort to support and maintain contracts, supporting systems and processes.
• The vision of the Confidential project was to integrate Confidential ’s provider network management and reimbursement activities so that external customers view Confidential as a single, unified entity and internally Confidential realizes the cost reduction benefits of operating under this new model with increased efficiency.

Confidential

Test Architect

• Workflow was a strategic project funded under Health Systems Consolidation (HSC) program at Confidential . The Confidential project was designed to allow Confidential to implement a Workflow application using PEGA PRPC that will facilitate, to the largest extent possible, a “paperless” office environment throughout the Account Implementation Division and other Enrollment Touch Point divisions / departments of Confidential .
• The Workflow application would give Confidential the ability to manage and control(create, index, record, route, update, retrieve, and view) all enrollment related application inventory to include Group and Individual enrollment processes with real time routing capabilities, effectively manage workload.

Environment: COBOL, MVS, JCL, SPUFI, FILEAID, Mercury Quality Center, Mercury QTP, Rational Tools, Oracle, WEB SERVICES, XML, PEGA PRPC, MEDecision CarePlanner Web 5.0, TriZetto NetworX Pricer 4.1 and FACETS 4.3 / 4.5

Confidential, Ann Arbor, MI

Test Manager / Performance Manager

• Testing and coordinating testing activities for different projects in the IM and KM solutions Program and ATS Program. Also worked on application and database migration testing.

Environnent: Oracle 9i, Java Beans, SQL Server, J2EE, .Net, Cold Fusion 5 etc.