Quality Engineering Tester Resume , Malvern, PA - Hire IT People

SUMMARY:

Extensive experience in the IT industry providing technical and application support to clients, including troubleshooting and ensuring comprehensive resolution for a wide range of complex issues.
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels.
Possess an outstanding blend of analytical, organization, prioritization, leadership and interpersonal skills.
Quick understanding and adoption of new industry business, development, and testing concepts, methodologies, and practices.
Excellent software skills, with proficiency in MS Office Suite, Windows operating systems, internet applications, Oracle, and more.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Quality Engineering Tester

Responsibilities:

Provide extensive and detailed Quality Assurance testing coverage through multiple Infrastructure Delivery/Technology projects.
Perform Business Requirements analysis for the development of detailed test cases and test scenarios.
Maintain project specific test case and test execution result repositories through HP ALM - Quality Center.
Collaborate with PMs, BAs, Quality Analysts and Developers to determine testing requirements, scope and release plans.
Perform Data Architecture Testing as part of a dynamic SCRUM team under the Agile methodology.
Utilize RALLY for the coordination and tracking of QA tasks through multiple sprint iterations.
Mentor on-boarded team members through the software testing principles and company- specific manual testing techniques.

Confidential, Malvern, PA

ITSS Helpdesk/Clinical Professional Analyst

Responsibilities:

Provided first-level software application support for field and business office teammates.
Responsible for troubleshooting desktop applications and programs; determined necessity to escalate difficult issues to minimize computer downtime.
Logged and tracked all inbound issues, problems, and requests for service through all entry points into Service Now Ticket tracking system.
Ensured superior customer satisfaction through contacting clients to follow-up and provide status updates.
Utilized LanDesk Remote Control to access company supported computers and troubleshoot issues pertaining to propriety clinical hardware and software applications.
Configured and maintained basic software applications hardware devices, printer, and scanners.
Provided multi-level troubleshooting of a wide range of issues, including facility WIFI connection, telecom outages, and wireless network connection issues on company laptops.

Confidential, Conshohocken, PA

Support Integration Analyst

Responsibilities:

Served as Subject Matter Expert for DaVita’s ITSS Helpdesk during new application integrations
Provided first-level software application support for field and business office teammates at newly onboard facilities
Created knowledgebase documentation for known issues and FAQs for new application turnovers to main ITSS helpdesk.

Confidential, Columbia, MD

Customer Support Analyst

Responsibilities:

Provided first-level Point -of- Sale application support for Restaurant owners, managers, and employees, while maintaining professionalism and ensuring customer satisfaction.
Documented and tracked all inbound cases for each client account into ClarifyCRM tracking system.
Demonstrated sound judgment and excellent decision making skills through analysis and resolution of reported POS issues using resources such as Bomgar and Sybase Interactive SQL.