Sr. Release Engineer Resume

SUMMARY:

Interviewing subject matter experts and relating needs to Software Development Teams Testing Multi - Tier (Web Based) applications Testing Client-Server applications Assisting with Relational Database Design (Oracle Environment), Development and Interrogation using SQL Translating technical language into business language and vice versa Drafting clear and concise written documentation for users and technicians
Creating and Executing different types of Testing such as Negative, Load/Performance, Unit, Integration, Qualification, System, Usability, Regression and Analysis Creating Test Plans, Test Cases and Test Summary Reports Using Issue/Code Tracking Databases JIRA, Clarify, Orbit, Remedy, Visual Intercept, Visual Source Safe Using Software Testing Standards such as ISO 9000-3 and ITIL (IT Infrastructure Library)
Providing Technical Training to Software Engineers and SCM Engineers Using protocols such as TCP/IP and VOIP Interacting with Customers, Perfecting People Skills, Learning to Understand and Translate Customer Needs

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Release Engineer

Responsibilities:

Create, maintain, and execute system builds and installs to various environments
Administer all source control functions
Participate in departmental process improvement
Provide top level administration role for Team Foundation Server and other development tools
Use Windows Server and Workstation platforms, working with COM+, IIS, MSMQ
Work with NANT and MSBuild Scripts
Work with .NET Framework and related technologies

Confidential

Sr. Systems Engineer

Responsibilities:

Ensure reliable and consistent execution of build processes Assist in integration of automated test tools with the build system Assist development and support teams with tool and process questions as needed Perform Business As Usual changes, manually and automated on UNIX and Windows systems Work with development, middleware, and support teams documenting and automating software builds, deployments Train Development and Support staff in the self-service use of Build Forge and Team Foundation Server Troubleshoot build/deployment failures. Train support and development teams to do the same Monitor support queue for scheduled changes/deployment and support requests Confirm that scheduled changes are properly approved and documented prior to implementation

Confidential

Software Configuration Manager

Responsibilities:

Utilize build scripts to conduct application builds and deployments Perform installations to Non-Production and Production environments Subject Matter Expert in application deployments using IIS, Jboss and Tomcat Troubleshoot application builds and deployments on Unix/Linux and Windows platforms Execute and trouble-shoot database deployments on Oracle, SQL Server and IBM DB2 Production support/on-call for IIS, Jboss, Tomcat, and Job Scheduler applications Utilize Subversion, CVS and VSS source code control systems Work directly with internal audit Drive the implementation of developed processes across the organization

Confidential

Product Analyst

Responsibilities:

Implement (Use Cases/Test Cases/ Test Plans) to manually test C++ (Java Based) software for aiRES (Air Reservation System) Interact with Customer to develop Requirements Work to ensure all phases of the Software Development Life Cycle were adhered to by developing procedures and processes guiding the Release Management QA activity between groups such as Change Management, Operations and Customer Service Write procedures for compliance within the ITIL (IT Infrastructure Library) QA Standard Produce Defect / Enhancement reports from Remedy Database as part of overall Release Management QA activity for the aiRES System using Crystal Reporting Interact with Software Development (IBS) to ensure development issues between IBS and Confidential (Product Team) were addressed in a timely manner Provide Change Management support using the ITIL approach Provide screen design support as part of System Development of the Confidential aiRES System Maintain the Remedy Defect Tracking Database

Confidential

GSC Analyst

Responsibilities:

Provided Second Level technical support involving identifying, troubleshooting and resolving software and/or network related problems affecting field users on the following systems and subsystems: aiRES, Apollo, Galileo, MVS VSS and NGGF Received phone calls through ACD (Automated Call Distribution) and hotline call systems from all NDC/SMO Help desk, United Airlines, Virgin America Airlines, Vendors, Confidential Business Units,external CRS Help Desk, IBM and Confidential Technology Operations
Monitored and analyzed problems by following escalation and crisis management processes of Topaz monitored services
Supported host system performance and supplier Inside Link performance maintenance for 200 + vendors Provided problem management of aiRES activity by ensuring incoming phone calls, emails, and Remedy problem tickets were handled in a timely fashion Developed and Implemented Training Courses designed to train other GSC analyst in aiRES / Remedy Support

Confidential

Senior Software Test Engineer

Responsibilities:

Tested Complex Cable Delivery and Video On Demand (VOD) System Applications using ISO 9000-3 methodology
Helped develop System Requirements via Customer Interview Developed Use Cases, Test Cases and Test Plans for testing Cable-Video Systems Delivery using System Requirements
Lead the Release Team to ensure 99% of the Production Applications were Released on time with minimal Production Application error