SUMMARY:

• A Senior Software Test Analyst with more than 10 years of experience in Quality Assurance and testing with proven history of successful execution and implementation of large complex projects.
• Knowledge & experience in QA processes, Software Development Life Cycle, Waterfall, and Scrum/Agile methodologies.
• Proficient in SQL query. Knowledge of automated testing with QTP/UFT and BPT.
• Strong analytic skills and excellent attention to detail.

TECHNICAL SKILLS:

• ALM Quality Center 12
• UFT(QTP)
• MS Team Foundation Server
• Test Manager
• Jira
• Bugzilla
• TeamTrack
• Confluence collaboration tool
• Toad for Oracle & MySQL
• SQL
• Micro Focus Reflection
• WinSCP
• Putty
• Oracle 11g
• MySQL
• MS SQL Server 2008
• XML
• Unix/Linux

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Senior Quality Test Analyst

Environment: Windows /IIS/C#/.NET, Visual Studio, Team Foundation Server, Test Manager, Unix, Linux, HTML5, XML, Oracle, MS SQL 2008, MySQL, web & mobile apps, big data, HPCC, ECL, Toad, Quality Center, QTP, BPT, agile SCRUM methodology

Responsibilities:

• Lead, coordinate and drive all testing tasks for the defined project
• Analyze business/technical specifications and plan for project testing phase
• Prepare test estimates
• Participate in scrum activities: Project planning, daily stand - up meetings, sprint reviews, retrospectives, backlog grooming, release planning, and other agile project-related meetings. Participate in story selection and sizing
• Write test strategy, test plan and test case for project releases
• Create and review test data to support test scenarios and objectives
• Maintain comprehensive product regression test suite based on project
• Maintain and execute manual and automated test scripts
• Collaborate with experienced Automated Testing Engineers for test automation consulting, scripting, and support
• Perform functional, integration, system, and regression tests
• Develop SQL scripts to validate database backend and ensure accuracy of data
• Perform defect management from detection through resolution
• Work with management to establish priorities and to ensure projects adhere to quality standards and deadlines
• Communicate the progress and status of testing
• Manage the scope, timeliness and projects to completion
• Provide testing resources with training and mentoring to inshore/offshore team

Confidential, Alpharetta, GA

Senior QC Analyst, Contractor

Environment: Java, XML, Oracle 9i, Unix, vi, MQ Series, Customer Billings Systems, Client/Server, mainframe, Web based front end (GUI), third party NPAC, Legacy BellSouth Customer Billing, Wireless Local Number Portability (WLNP),, JackTrack defect tracking tool, Remedy

Responsibilities:

• Performed quality assurance activity for a wireless LNP application
• Reviewed and analyzed system requirements for release and ensure testability
• Generated and maintained system testplans and testcases for release
• Performed functional and regression testing
• Performed ticket tracking, ensure defects are created, tracked and reached proper resolution
• Facilitated testing activities related to inter-carrier testing between Confidential and other wireless providers
• Supported internal groups during their testing efforts and performed troubleshooting analysis
• Attended status meeting calls, communicated to groups impacted by any SMG issues and/or teleport issues
• Communicated the progress and status of testing
• Trained/mentored new team members on applications

Confidential, Alpharetta, GA

Senior Test Analyst, Contractor

Environment: Java, COBOL, Oracle 8i, Billing Systems, client/server, mainframe, web-based, third party vendor software, Rumba, Remedy, Quality Center

Responsibilities:

• Reviewed requirement, functional and technical design documents for integration and system test generation of Confidential Wireless billing system
• Wrote system testscope, testcases, scenarios for an assigned feature/enhancement for Confidential ’s wireless data products
• Presented test scope and testplan to internal and external group
• Created test data in the appropriate test environment
• Performed revision to testplan and testcases/scenarios as appropriate
• Executed testcases/scenarios and captured verification documentation
• Performed staging production system shakeout
• Communicated the progress and status of testing

Confidential, Alpharetta, GA

Senior QA Analyst, Contractor

Environment: C#/.NET, MS SQL Server 2000, Electronic Data Interchange (EDI), BEA WebLogic, MS Access, Windows, bill collection software, web front end

Responsibilities:

• Reviewed business requirements, developed, executed, and updated testcases/scenarios for Credigy web-based bill collection application
• Identified and tracked defects, issues, risks, and action items
• Performed regression testing to validate the resolution of any software or system defects
• Worked with developer and subject matter expert on understanding requirements and ensure a thorough testing scope
• Created/updated documentations
• Held/participated in project management/project status/requirement review meetings regarding project

Confidential, Alpharetta, GA

Senior QC Analyst, Contractor

Environment: Windows, AS/400, Java, XML, Unix, Oracle, MS Access, Wedat Oracle data access tool, Web front end, billing system backend, middleware/application, point of sale (POS), self-service paystation, Rational ClearQuest & JackTrack defect tools

Responsibilities:

• Reviewed business requirements, developed, executed, and updated test cases/scenarios for Confidential ’s web-based point of sale application, OPUS, which integrates customer activations, customer services, point of sales (POS), inventory, accounting and reporting
• Performed unit, integration, system, end-to-end flow, and regression tests. Ensured the testing process include the breadth and depth coverage of requested new enhancements/features to minimize quality risks
• Worked with Development, Project Management, and Subject Matter Expert to identify and resolve software defects. Entered and tracked system defects using Rational ClearQuest and JackTrack
• Verified data in the billing systems. SQL statements to verify data in the Oracle database
• Produced test matrix, identified affected areas, and evaluated high/low risk areas for test execution Communicated/escalated critical/high defects to management for quick turnaround
• Trained team members

Confidential, Norcross, GA

Senior Test Analyst, Contractor

Environment: Windows, UNIX (HPUX), C++, Java, XML, Informix, CORBA, CC Harvest defect tracking tool, Exceed, BEA WebLogic, NPAC, Legacy BellSouth Customer Billing, Local number Portability, MQ Series, Web based front end(GUI)

Responsibilities:

• Developed, executed, and maintained accurate and comprehensive test documentation such as Test Conditions & Expected Results (TCERs) and test cases to ensure thorough test coverage of BellSouth Local Number Portability (LNP) project. Identified test data and created test files for test execution. Responsible for gathering special data request for the team and distribute test data. Updated test files.
• Acted as point of contact person for assigned features/enhancements in the release. Worked with the subject matter expert and development team to clarify, identify, and validate new requirements or enhancements and ensure they are tested
• Generated SQL statements to verify data integrity in the database
• Led/participated in peer reviews of testcases and testplans to ensure breadth and coverage of product test. Evaluated high/low risk areas and ensure testing accordingly during time constraints. Created and assigned regression test suite for final execution prior to UAT testing schedule
• Trained new QA members to the Local Number Portability application and transferred knowledge resulting in increased productivity and shorter learning curve for the team.
• Provided estimates of testing schedule and completion date to management
• Supported User Acceptance Testing (UAT)

Confidential, Alpharetta, GA

Senior QC Analyst, Contractor

Environment: Windows, UNIX (Solaris), C++, Java, J2EE, Oracle 8i, Rational ClearQuest, Visual SourceSafe, BEA WebLogic, Exceed, customer billing systems, Wedat oracle data access tool, Web front end

Responsibilities:

• Created and manually executed detailed test cases from product functional requirements and product technical specification documentation to assure product quality for Confidential Retail System called POSabilities which allows Cingular-owned retail stores to serve their wireless customers
• Tracked software defects using Rational ClearQuest and MS Access
• Created SQL statements to query and verify the Oracle 8i database. Verify data in CARE billing system
• Generated test matrix to ensure test depth and coverage of all user types and multi-scenarios. Created and executed end-to-end scenario flows
• Communicated testing status to management, trained other QA members, updated documentations as needed

Confidential, Atlanta, GA

Lead Quality Assurance Analyst, Contractor

Environment: Windows, Java, J2EE, Java servlet, Oracle 8i, Benthic Golden data access tool, WinRunner, TestDirector, customer billing system

Responsibilities:

• Served as a testing lead and coordinated the testing effort of several Confidential web-based (Java) projects. Worked with management to ensure the readiness of the testing environment. Reported and escalated issues when necessary. Worked with data management team to obtain required data for test execution
• Wrote, executed, and maintained manual test cases for web-based (Java) bill payment and presentment application for Confidential .com and for a data content maintenance GUI applications for Confidential . Created test suite and assigned test cases to the team members
• Performed various levels of testing, including unit, integration, system, acceptance, and regression. Assisted the Performance Team by providing valid data and testing scenarios
• Reported and tracked software defects using TestDirector
• Worked closely with development team/operation personnel to identify record and resolve defects and environmental issues
• Trained junior QA members and helped transfer knowledge resulting in increased productivity and shorter learning curve

Confidential, Roswell, GA

Quality Assurance Analyst

Environment: UNIX (AIX), Windows, Java, J2EE, Java servlet, PHP, Apache Ant, XML, Oracle 8i, Apache Tomcat, C++, DBL, TestDirector, MQ Series

Responsibilities:

• Responsible for creating test plans and testcases for execution from use cases (RUP) and project artifacts
• Performed unit, integration, system, and regression testing of the eTrac Communication Services application (C++), a centralized information service which links shippers and freight forwarders with carriers to disseminate real-time information as shipments move through the transportation chain, on a UNIX platform
• Developed and executed test cases for company’s web-based (Java) applications and a GUI end-to-end scenario testing for shipment orders. Performed Browser compatibility and volume testing.
• Generated SQL statements to query and verify the Oracle database
• Tracked and reported software defects using Test Director. Facilitated daily defects meetings to ensure updates and timely fixing of high severity & priority bugs
• Installed code in QA environment. Responsible for configuring the QA environment and working with Technical Operations group to ensure the readiness of the QA testing environment
• Developed testing strategy to obtain the most breadth and coverage of the testing activities
• Tracked and assessed the readiness of software for production. Trained customer support team on new enhancements

Confidential, Norcross, GA

Quality Assurance Analyst

Environment: UNIX (Solaris), Windows, TSO/ISPF, Java, J2EE, Java servlet, IBM DB2, Apache Tomcat, COBOL, CICS, API, JCL, TeamTrack defect tracking tool, Rational Robot

Responsibilities:

• Coordinated the testing effort of bill payment and presentment web-based (java) applications
• Performed unit, integration, system, and regression tests on web-based Java applications
• Created SQL statements to update and verify database IBM DB2 backend
• Analyzed software specifications to create, maintain, and apply test plans and scripts to assigned web projects to ensure product requirements and quality are met. Participated in all phases of the software development lifecycle such as definition and design meetings, functional and technical walkthroughs.
• Utilized Team Track to report and track software defects in the software development cycle
• Solely tested a none-Checkfree hosted billers project called Scrape & Pay and responsible for the entire testing effort. Developed and execute test cases for unit/integration/system
• Worked with the development manager/project manager to provide time estimate of testing phase and prioritize change control and verify all change control fixes/defects are tested
• Exceeded quota for the year in testing Scrape & Pay billers

Confidential, GA

Quality Assurance Engineer

Environment: UNIX (HP-UX), Windows, C++, Informix, Exceed, Rational ClearDDTS defect tracking tool, Local Number Portability, Legacy BellSouth Customer Billing, 3rd party NPAC

Responsibilities:

• Utilized various documents such as requirements, design & features and functionalities to create test plans and testcases
• Performed unit, integration, system, regression, user acceptance, and Y2K testing. Performed C++ GUI and end-to-end scenario testing for Local Number Portability (LNP) application
• Generated SQL statements to query the Informix database
• Created, reviewed, updated system documents, testcases, procedures and version description documents. Provided status reports of testing activity to management
• Worked with developer and Business Analyst/SME to resolve questions, defects, and other issues
• Utilized Rational ClearDDTS to report and track software defects