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Quality Assurance Administrative Assistant Resume

Lakewood, NJ


MS Office (Word, Excel, PowerPoint) MS Outlook, Access QuickBooks Pro Lotus Notes Payroll SAP, WMS Accounts Payable/Receivable Typing Speed - 72wpm with 98% accuracy

EDUCATION Bachelor of Science, Biology


Quality Assurance Administrative Assistant Confidential, Lakewood, NJ,January 2010 - May 2011

Maintenance of Quality Records

  • Responsible for organization and storage of OTC Drug Records in accordance with FDA/GMP requirements
  • Entered formula sheets and manufacturing procedures for new/revised products in Excel format
  • Performed product reconciliation's and checked calculations for component labeling reconciliation's
  • Maintained and distributed corporate R&D Specifications
  • Maintained spreadsheet to track plant progress in preparing for new product launches
  • Prepared and circulated finished goods release spreadsheet to warehouses and distribution centers
  • Conducted and assisted in the investigation of any reconciliation issues with OTC Drug Products

Lakewood Plant Regulatory Support

  • Maintained the spreadsheet for the Air Permit
  • Maintained company training files on spreadsheets and hard copy format
  • Prepared and maintained all batch manufacturing records as required by the FDA
  • Tracked and monitored permits and alerted Quality Manager to any issues with regard to Permit status
  • Prepared and sent Alcohol Permit updates to the Bureau of Alcohol, Tobacco and Firearms (BATF)

Maintenance of Lakewood Standard Operating Procedure (SOP) system

  • Entered SOPS into Word/Excel format
  • Distributed all approved company SOPS
  • Maintained and updated SOP Master Index

Podiatry Receptionist/Assistant,Confidential Toms River, NJ September 2000 - November 2008 July 2009 - January 2010

Maintain Customer Relationships and Perform Receptionist Duties

  • Conducted financial transactions for expenses and billing and perfomed Accounts Receivable/Payable
  • Established and maintained effective professional relations with patients resulting in higher patient morale and increased return
  • Developed a medical supply inventory control system
  • Created an innovative technique to schedule patient appointments, which increased efficiency and productivity

Customer Service Representative Confidential, NA Toms River, NJ, November 2008 - July 2009

Increase Customer Return and Perform Banking Services

  • Specialized in resolving questions about personal and business accounts, bonds, and loans
  • Compiled information about new accounts, entered into computers, and filed related forms
  • Executed wire transfers of funds
  • Investigated and resolved errors upon requests according to customer and bank records
  • Guided branch through conversion during corporate takeover; responsibilities included transition
  • from policy guidelines, utilizing new computer software, coordination of account changes, and
  • resolving customer concerns
  • Established and maintained effective professional relations with clients
  • Published and distributed financial information through a weekly scorecard designed to maintain overall understanding of objectives and conclusions to requisitions

Manager Confidential Lavallette, NJ, Summers - May 1999 - Sepember 2009

Manage Staff and Store Operations

  • Effectively managed and trained staff, prepared work schedules and payroll, and assigned specific duties
  • Controlled food and equipment inventories, and maintained inventory records
  • Investigate and resolved concerns regarding food quality, service, or accommodations
  • Scheduled and received food and beverage deliveries, efficiently checking delivery contents to verify product quality and quantity

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