SUMMARY:

• 13+ years of excellent facilities maintenance/management experience including 7+ years of managing complex IT facilities projects within Confidential and US Treasury data centers being intimately involved with day - to-day operations as well as strategic planning for future development.
• Coordinated and scheduled data center IT facilities work with emphasis on risk mitigations including overseeing all critical work within my organizations hosting facilities.
• Directly supporting and/or providing direction to various facilities personnel, construction and engineering groups, clinical IT departments, network management, and systems groups, vendors and consultants on IT facility requests, issues and projects.
• Also served as facilities hands-on site supervisor at Confidential ’s San Jose Clarify Campus ensuring all facility issues where identified and properly addressed in a timely manner. I developed and implemented a very successful maintenance program for Confidential 's San Jose Clarify Campus, four newly constructed buildings with 258,000-sq. ft. of office space and server labs. Clarify was a software development company acquired by Confidential and was outside of Confidential ’s normal maintenance control system.
• Proficient blueprint and schematic interpreter with experience maintaining complete and accurate sets of as-built drawings, as well as excellent working knowledge of N vs N+ vs 2N redundancy, electrical distribution systems (including switchgear, PDU’s, UPS, diesel generators, automatic and static transfer switches, load calculations and sizing infrastructure components), facilities infrastructure/building monitoring, infrared thermal imaging, and fire alarm/suppression and security systems.
• Data Center Facilities Infrastructure Projects skills include preparing material lists, scopes of work, and cost estimates for facilities projects. Discussing plans and work schedules with professional Architects, Mechanical and Electrical Engineers, as well as other professional vendors. Resolving issues associated with projects, inspected work in progress and advising vendors on interpretation of plans and specifications ensuring materials and services are of high standards and complied with applicable state and federal codes.
• Develop personal and professional working relationships while placing emphasis on safety, security, cost effectiveness, and customer satisfaction while using sound economic analysis and cost justifications.

TECHNICAL SKILLS:

• AWS Asguard/Arctos FOC Management Interface
• Science Logic EM7
• FOC Broadcast Tool
• CSC Phone System Interface
• Windows
• Outlook
• Word
• Excel
• PowerPoint
• Visio
• Project
• SnagIt
• Autodesk DWG TrueView (AutoCAD)
• Norlinx GSM
• Liebert Nform
• Liebert SiteLink
• Lotus Notes
• Sametime
• HyperTerminal
• Putty
• Spectrum
• Cacti
• Remedy
• ServiceNow
• Duke DHTS/OIT Configuration Management Database (CMDB)
• Netbotz
• Clarity
• TeamTrack
• Avocent DS View 3 and Building Management Systems (BMS) including ALC WebCtrl
• Liebert SiteScan Web
• Siemens Apogee
• ontrols Metasys
• Trane Tracer Summit and Delta Controls. Computerized Maintenance Management Systems (CMMS) including Maximo.

PROFESSIONAL EXPERIENCE:

Confidential, Sterling, VA

Facilities Operations Center (FOC) Engineer

Responsibilities:

• 24x7 monitoring of the AWS data center critical physical infrastructure of more than 130 Data Centers in 42 Availability Zones within 12 geographic Regions around the world, which serve customers from over 190 countries.
• Serving as the global Change Management control point ensuring all AWS Critical Facilities Change Management policies are followed and accurately documented in an extremely dynamic and fast paced environment. Utilizing IT operational resources to rapidly troubleshoot operational issues to determine the cause of impacted operations and work to resolve issues as quickly as possible.
• Serving as a Large Scale Event Coordinator and facilitator for all critical facilities related events and situations maximizing the availability of Amazon's AWS platform. Working with on-site AWS engineering and operations teams in conjunction with vendors to resolve global IT facility infrastructure events and issues.

Confidential, Durham, NC

IT Facilities Manager

Responsibilities:

• Managed all IT facilities operations, projects, changes, escalations and monitoring related to all Duke University Health System hosting facilities.
• Directly supported and/or provided direction to facilities, construction and engineering groups, clinical IT departments, Duke Health Systems and Network Services, vendors and consultants on all IT facility related requests, issues or projects.
• Managed all IT facilities infrastructure and raised floor space within Confidential data centers. This included processing all elevations and overseeing IT equipment installations while continuously managing multiple IT facilities projects.
• Utilized IT operational resources to rapidly troubleshoot operational issues to determine the cause of impacted operations and work to resolve issues as quickly as possible.
• Created and proposed project plans for review and upon approval implemented major facilities infrastructure upgrades within the Duke University Health System hosting and network facilities. These upgrades included installing redundant UPS Systems, N+ CRAC systems, in-rack power monitoring. UPS and CRAC system alarms are redundantly monitored by Confidential Operations with Tivoli (SNMP) and the Duke Hospital BAS using Liebert SiteLink (BACnet). Worked to establish alarm response workflow procedures for both monitoring groups.
• Assisted with designs of new data centers as well as upgrading other data centers while providing 99.999% up-time on all production equipment with the exception of scheduled IT equipment moves. Scheduled IT equipment (servers and storage) down-times with application owners and equipment owners. Coordinated scheduled operational server moves with network services, system services, SAN team and IT racking technicians in a critical and complex environment.
• Developed a process for streamlining new IT equipment coming in to Confidential data centers. This automated workflow process has been incorporated within our existing CMDB (configuration management database) system and replaced an email/spreadsheet process. This reduced the time of actually getting IT equipment installed and online from approximately 5 - 10 working days down to 1.5 - 4 working days. Involved parties receive auto-generated emails advising of space request status changes. The procedure also features a very flexible inventory control, costs, and accountability reporting capabilities. Continuous improvement of this process allowed for all administrative and network connectivity to be per-configured for high priority hardware installation requests.
• Duke University Health System Configuration Management Database (CMDB) administrator including training CMDB users new to the new equipment space (hosting) request process.
• HP and IBM physical server maintenance contracts administrator.
• Used Visio to create detailed data center and network center floor plans, IT rack layouts, conceptual facilities infrastructure upgrade plans, process workflows including showing the responsibilities of separate teams, Also using PowerPoint to create presentation using the forementioned drawings.
• On-call 24/7 appropriately responding to urgent issues as they arise.

Confidential, Landover, MD

Data Center Facilities Engineer

Responsibilities:

• Implemented initiatives that strengthened the data center facilities infrastructure and increased efficiencies in a complex 24/7 environment achieving zero unscheduled down time and making several process improvements. Directed the general facilities maintenance staff and housekeeping staff.
• Served as hands-on Facilities Chief Engineer reporting to the Security/Facilities Manager, Operations Manager, Financial Manager, and Data Center Manager.
• Oversaw the general facilities maintenance staff and housekeeping staff ensuring all facility issues within the Data Center, Office Areas, PC Repair Depot, and Warehouse were identified, documented, and properly addressed in a timely manner placing emphasis on safety, customer satisfaction, reliability of all building systems (mechanical, electrical and plumbing), and the physical appearance of the data center facilities following up on all customer requests to ensure satisfactory closure of issues.
• HVAC System Administrator ensuring proper environmental conditions were maintained in the data center, office areas, common areas and warehouse.
• Emergency Response Plan (ERP) Administrator responsible for the development and implementation of the ERP including training NOC and operations personnel.
• Produced prioritized lists of deferred facility projects for consideration for annual minor capital program funding. Anticipated and reported on future facility infrastructure requirements due to expansions and upgrades.
• Prepared material lists, scope of work, and cost estimates for facilities projects. Discussed plans and work schedules with professional Architects, Mechanical and Electrical Engineers, as well as other professional vendors. Resolved issues associated with projects, inspected work in progress and advised vendors on interpretation of plans and specifications ensuring materials and services were of high standards and complied with applicable state and federal codes.
• Preventive Maintenance Program Manager improving reliability of systems, decreasing cost of system replacements and decreasing system downtimes.
• Utilized CMMS to track and communicate work status and completion record of facility maintenance issues.
• On-call 24/7 and U.S. Treasury Public Trust Security Clearance.

Confidential, Chapel Hill, NC

Owner

Responsibilities:

• Generac Power Systems Dealer and Service Provider
• Responsible for all aspects of operations including sales, installation, and service of commercial and residential natural gas / LP automatic standby generators.
• Provided quotes, invoices, and bills for all equipment sold and services rendered.
• Performed load calculations to size generator/automatic transfer switch and produced voltage/frequency reports upon completion of installations.

Confidential, Raleigh, NC

Technical Representative

Responsibilities:

• Installed, programmed, and serviced SimplexGrinnell fire alarm systems, security systems and CCTV systems Interfacing fire alarm systems with elevator controls, HVAC and smoke evacuation systems.
• Highly skilled at discovering the cause of faults in existing systems and making quality repairs.
• Performed inspections, testing and maintenance/repair of Wet, Dry, Pre-Action and Deluge Sprinkler systems in accordance with NFPA.
• Guided Fire Marshals through AHJ code inspections.

Confidential, Raleigh, NC and San Jose / Santa Clara, CA

Facilities Engineer

Responsibilities:

• Developed and implemented a very successful maintenance program for Confidential 's San Jose Clarify Campus, four newly constructed buildings with 258,000-sq. ft. of office space and server labs. Clarify was a software development company acquired by Confidential and outside of Confidential ’s normal maintenance control system.
• Facilities hands-on site supervisor at Confidential ’s San Jose Clarify Campus ensuring all facility issues where identified and properly addressed in a timely manner. Followed up on customer requests to be reassured of satisfactory closure of issues.
• HVAC System Administrator ensuring temperatures in work spaces, common areas and server labs were properly maintained. Set schedules to provide an optimal working environment while minimizing energy usage.
• Preventive Maintenance Program Manager improving reliability of systems, decreasing cost of system replacements and decreasing system downtimes.
• Oversaw maintenance, housekeeping and landscaping staffs to ensure that assigned tasks were completed. Guided vendors on facility outsourced activities including building and system repairs and upgrades.

Confidential, NAS Lemoore, CA

Aviation Maintenance Administration Petty Officer

Responsibilities:

• Served as Maintenance Controller/Administrator, Technical Information Specialist, Calibration Program Petty Officer, and Data Analyst.
• Developed excellent maintenance administration skills. Maintained aircraft log books, naval aircraft maintenance publications and prepared reports, logs records, directives, and correspondence.
• Received a Letter of Commendation for the timely transition of all maintenance technical publications when activity transitioned aircraft type. Received a Letter of Appreciation for managing central technical publication library and 14 disbursed technical publication libraries passing major inspection (COMNAVAIRPAC) with zero major discrepancies and zero minor discrepancies noted. Received a Letter of Appreciation for participation in the Naval Maintenance Training Improvement Program.
• While acting as Maintenance Administration Data Analyst, I Produced detailed monthly maintenance reports identifying component failure rates, man-hour accountability, and aircraft maintenance status.
• Honorably discharged with highest re-enlistment code.