SUMMARY:

• An experienced Telecommunications and Cable industry professional with expertise in Implementations, Software Test Engineering, Systems Engineering, Customer Service and Support, Engineering and Operations in multiple roles including Project Management, Technical Leader, Test Management, and Individual Contributor.
• Lead Engineer for the Overseas Testing group in achieving project deliverables.
• Manage and report on: project scope, timelines/schedules and project progress/status.
• Coach, mentor, motivate, and supervise project team members influencing them to take positive action and accountability for their assigned work.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

System Test Engineer

Responsibilities:

• Performed end to end System and Integration testing on Confidential Digital Life system. This is everything that resides in the home e.g. - controller, devices and backend services, database that allow all devices to speak to each other and function.
• Integrated several 3 rd party devices which utilizes RF and wireless protocols such as Z-wave, ZigBee, Bluetooth, etc. into our existing System Test environment.
• Primary responsibilities include creating master Test plans and Test cases based on requirements and scope of testing needed for Integration Tests, System Tests, Regression Test etc. then creating reports identifying defects, risks, requirement tracking while ensuring timelines are not impacted.
• Monitored Linux log files, copied files from remote servers, executed basic shell scripting, while checking network status.
• Created defects, executed and created test cases in HP Application Lifecycle Management (HP ALM) Quality Center.
• Deployed firmware and application software to all devices using Prime Home Management System.
• Ran automated scripts - Selenium/Cucumber.
• Executed database queries in SQL Developer and MongoDB ensuring devices are listed correctly in the database.
• Executed Messaging Tests on hand held devices which includes push messaging, email messaging and text.
• Reviewed requirement and specification documentation for new features so feedback can be provided.
• Executed API test cases using Postman.
• Utilized Clarity PPM to track project hours.

Confidential, Buford, GA

Engineering Program Manager

Responsibilities:

• Lead Test Engineer in testing and supporting the ATE test equipment used for the Test and Repair of Set-top boxes.
• Provided Engineering support to key stakeholders for New Product Introductions (NPI).
• Installed, configured and racked all hardware equipment and software needed to create the ATE machine which consist of Oscilloscope, Spectrum Analyzer, Modulators, Demodulators, Qam, RF switch, and Programmable Attenuators.
• Tested Audio and Video frequencies on set-top boxes ensuring they are in the specified range of acceptance levels.
• Utilized Rally to track project status.
• Maintained all components of the ATE machine for several remote locations ensuring it’s on the network and fully utilized.
• Provided Technical support to remote testing locations via VNC to ensure their ATE machines are in compliance.
• Developed and created a software release process along with implementing a release notes/notice document.
• Updated Work Instructions, Test procedures and Engineering documents which were deem helpful in completing project milestones.
• Performed requirements gathering and Analysis.
• Trained new hires on the testing procedure and usage of the ATE.
• Effective in leading and directing repair projects from beginning to end.
• Updated Work Instructions, Test procedures and Engineering documents which were deem helpful in completing project milestones.

Confidential, Lawrenceville, GA

System Test Engineer (Contractor)

Responsibilities:

• Worked within an Agile Environment.
• Lead Engineer for the Overseas Testing group in achieving project deliverables by managing and organizing each component of the project to ensure its completion at the desired date.
• Installed, configured and tested headend controllers such as DNCS, DRACO, EC, DTACS and ECS.
• Installed and configured Oracle RAC on VMware in conjunction with Cisco ECS solution.
• Installed, configured and tested various CCAP Components within VMware.
• Configured and networked Solaris, LINUX/UNIX, headend components.
• Snapshot of testing and configuration included Simulcrypt, encryption, SQL queries, JAVA, Apache Services, vi editor, VMware Hosts and Virtual Networks, Active Directory, Router Vlans, IPG, EAS, VOD etc.
• Downloaded code to Settop boxes and DTA’s and tested its features.
• Understood Cisco existing headend systems, their compatibility issues, and interactions with various other components, both Cisco and 3 rd party.
• Reviewed new product specifications and how they interact with Cisco existing systems.
• Visited customer site ( Confidential & Confidential ) to execute acceptance testing and initial deployment in their lab environment.
• Created and executed Tests for software releases in Cisco complex headend environment.
• Responsible for generating weekly status reports.
• Characterized problems found, reported them to and worked with development engineers to demonstrate, replicate and troubleshoot.

Confidential, Lawrenceville, GA

System Test Engineer (Contractor)

Responsibilities:

• Worked within an Agile Environment.
• Tested Motorola Thin Client/firmware, Rovi Passport DVR ASTB and Rovi Passport DCT application.
• Tested Cox Trio application with Motorola OCAP.
• A snapshot of various functions performed on DAC 4.1 includes - Adding objects, creating code suites for download of firmware/thin client and application, Upgraded and downgraded Cable Card Versions .editing Channel maps, Adding/deleting terminals with different Configurations authorizations and attributes, and Terminal conversions from Aloha to DSG/DOCSIS, adding services and sources etc.
• Test Motorola’s DVR single and dual tuner settop boxes plus non DVR boxes.
• Features tested on MPEG4/MPEG2/HD services include - MrDVR, SPDIF, SDV, Encryption, EAS, Menu navigation, Parental Control, IPPV, LIVE TV, HD Auto Tune, Showrunner VOD, SVOD, Macrovision and VODlink VOD etc.
• Configured EPG for needed testing.
• Created and updated test procedures using Test Central.
• Generated Test Reports.
• Experience with laboratory equipment (spectrum analyzer, oscilloscope, packet monitor)

Confidential, Duluth, GA

Sr Test Engineer / Team Lead

Responsibilities:

• Member of Atlanta Quality Assurance Association which is a chapter of the Quality Assurance Institute.
• Configured and performed various functions on the DAC and DNCS on Motorola and Scientific Atlanta boxes respectively.
• Installed, tested and configured Video on Demand software application including video servers, Oracle databases, Windows apps, web apps, embedded apps and web services.
• Tested various wireless handhelds with our Video on Demand application.
• Developed Test scripts for validation from product requirements.
• Main contact for clients who require bug fixes and software upgrades within their labs.
• Lead Engineer in building and qualifying control servers, video servers and other product servers running Windows 2000/2003 and Linux operating systems.
• Tested set-top box clients on Scientific Atlanta and Motorola set-tops.
• Created SQL scripts to query back-office database.
• Used TestQuest to run automated tests.
• Knowledge of MPEG and digital delivery systems.
• Installed and configured Unix/Linux on TCP/IP network systems.
• Wrote and presented test reports per software releases and server qualification efforts to upper management then stored those documents in Microsoft Sharepoint.
• Responsible for developing test plans, test cases, and other documents needed for manual and automated testing activities on Concurrent products and system releases.
• Performed unit, smoke, Integration, system, regression, performance and streaming tests.
• Used VMware to create machines for testing purposes.
• Proficient in working in IP network environments, networking protocols and troubleshooting.
• Uploaded video content to servers.
• Investigated, tested, analyzed and verified trouble reports from customers such as Confidential, Cox, Videotron and JCOM.

Confidential, Alpha retta, GA

Quality Analyst

Responsibilities:

• Performed product-testing requirements analysis, developed test plans, generate test cases, and conducted Point-of-Sale feature, regression and fault-tolerance testing.
• Worked on Confidential Point-of-Sale proprietary software and components which consists of a site controllers, touch screen POS, and ICR (Pay at Pump).
• Created SQL scripts to query database.
• Tested Loyalty functionality.
• Determined the time estimates and work plan necessary to achieve the goals for building, testing and maintaining the products.
• Performed System and Regression testing on NAXML functionality.
• Configured hardware & software to create a lab environment for testing activities.
• Identified, analyzed and documented defects, questionable functions, errors and inconsistencies.
• Tested GUI interface
• Demonstrated clear understanding of Software Development Life Cycle (SDLC) and Test Methodologies.

Confidential, Suwanee, GA

Validation Engineer

Responsibilities:

• Created descriptions and test plans in Mercury Test Director / Quality Center and manually marked cases after execution.
• Check-in and Checkout scripts in Rational ClearCase, used PanaATP to run automated scripts using Descriptive Programming (C ++) and logged defects (bugs) in Rational ClearQuest.
• Downloaded the Builds (Integration or Increment) to handsets after a Progress Tracker notification is received stating Validation testing is requested on a specific build.
• Worked on Panasonic Falcon X-700 and Topaz X-800 projects on a Symbian’s embedded operating system using Nokia’s Series 60 software platform.
• Performed the Integration or Increment Build smoke test manually and automated, which verifies that the target build can successfully execute specific functionalities on the handset.
• Recorded data and sent notifications after tests are completed.
• Created test plans/procedures for manual test cases and then used those plans/procedures to create scripts for automated test cases .
• Used Dragonfly Flash downloader to install the builds on the wireless handset device, after Software Integration completes incorporating new updates or tickets into the existing base software.
• Used Phone Tool to calibrate the wireless handset device.
• Working knowledge of Agilent Wireless communication/protocol analyzer, NowSMS, OMAP Crash extractor (OCE) and general test equipment operation.
• Features tested on handset includes- Power On/Off sequences, Charging Battery, synchronization, PGSM/DCS/PCS bands, attach procedure, Bluetooth, IrDA, SMS, MMS, WAP Push, HTML WAP Browser (GPRS & CSD), Ring tone, Voice recording, Video recording, Camera, SD card, Application Installation, Themes, Storage operations and SIM Phonebook.

Confidential, Atlanta, GA

Level 2/Technical Support

Responsibilities:

• Followed-up on open tickets and perform callback calls.
• Cleared system resources to optimize the computer performance.
• Maintained configuration control of the total software environment.
• Identified, tracked, and resolved any technical problems raised by end users on a timely basis .

Confidential, Ft Lauderdale, FL

Technical Support Engineer

Responsibilities:

• Assisted Bellsouth fast access ADSL customers via phone with any technical issues.
• Thoroughly and accurately document each problem and resolution.
• Troubleshoot small networks connected with Cayman Routers.
• Guided customers with the setting up of their e-mail accounts using Outlook and Outlook Express.