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Builder / Sdet Resume

SUMMARY:

  • Desire to continually learn and work in an environment with challenging opportunities
  • Verbal and written communication, teamwork, analytical, self - motivated, detail-oriented, interpersonal, technical/computer, problem solving, ability to learn and adapt quickly
  • Willingness to share knowledge, experience, and to go extra mile for overall support team benefit

TECHNICAL SKILLS:

Skills/Knowledge of: Access, Excel, HTML, CSS, IIS, SQL, Databases, Tableau, Power BI, Crystal Reports

General Tools: CMD, Office, Active Directory, Product Studio, SharePoint, Autogroup, Forefront Identity Manager, SQL Server Management Studio, Visio, CHUCK, Golden Gate Certification, GDNP (Microsoft Game Developer Network Portal), DUI (Diagnostic UI), XOC Services, Title Verification, Prop Manager, Exception Manager, Xbox 360, Xbox One, X1, XDP

Operating Systems: Windows, Windows Phone, OSX, iOS, Android

SDET: (Xbox - Mastering Lab), Xtreme Consulting (Microsoft Contract)

PROFESSIONAL EXPERIENCE:

Builder / SDET

Confidential

Responsibilities:

  • Handled and submitted Product Studio bugs for submissions
  • Responsible for processing/building/troubleshooting 360/Xbox One/X1 game, title, content submissions
  • Responsible for verifying accuracy of selected sales regions/age ratings/ratings certificates
  • Responsible for testing gameconfig validation against baseline, Production, Certification
  • Responsible for Propping submissions to Cert, WAMNET, Uploading to GDNP, FTP bits to Compliance
  • Handled processing many different build types and tasks: Arcade, DLC, Disc, Multi-Disc, TitleUpdates, Demo, GonD, Kiosk/OXM, Kinect, TMS, Windows Phone games, WP7, WP8, LiveApp, ADK-Greenlight, GRNSVOD requests, AR Transfer requests, Games for Windows, Games for Windows LIVE, XDP, etc.
  • Responsible for documenting new team processes and revising existing process documentation
  • Created custom Find-RedSigned batch script to automate process of searching for red-signed content
  • Created custom ADK-Check Tool batch script to automate task of checking for unapproved libraries
  • Created network/server map in Visio detailing Mastering Lab processing environment
  • Created/provided Excel data/status reports (work processed/completed, job count, hold, rejected, etc.)

Production Specialist

Confidential

Responsibilities:

  • Responsible for ensuring consistent, reliable delivery of successful daily builds
  • Assisted customers in deploying latest builds of DxStudio/DxEditor/Office (troubleshooting install/setup)
  • Debugged Drop issues (addressed network issues, failed nightly builds, inconsistent XML drop spec)
  • Investigated customer build breaks (missing content, content not rendering as expected, config issues)
  • Experience working with MTPS builds (MSDN, TechNet, etc.) and configuring TOC/HxT hookup
  • Landed large production task of converting 50+ documents to dxml format

Support Engineer 2

Confidential

Responsibilities:

  • Responsible for cloning Conceptual/MRef projects
  • Handled customer issues via email, forums, TechEase
  • Handled and submitted Product Studio bugs for issues that required escalation
  • Landed large production task of migrating Wiki topics from DxStudio to SharePoint
  • Responsible for managing identities, credentials, access policies via Forefront Identity Manager
  • Assisted Ops with network related issues, inventory of Virtual Machines, machine name assignment
  • Installed and administered operating systems in different languages (UAVMSTORE)
  • Assisted customers with resolving issues with DxStudio/DxEditor, Reflection, Art, Tokens, Links, MTPS

Support Engineer 2

Confidential

Responsibilities:

  • Internal customer facing support role supporting DxStudio/DxEditor (CMS) issues
  • Worked independently with limited supervision
  • Performed complex problem solving, determination, resolution, and follow up of issues
  • Met Service Level Agreements for all client escalated issues
  • Provided reports that measure they quality and quantity of work performed
  • Worked with running scripts from command-line (Push scripts, DxReq, ShowDxq, etc.)
  • Troubleshooting and resolution of technical content Build system issues (DxReq, stdchm, doc, pdf, etc.)
  • Worked with ARTstore / ArtSync - Created new orders, uploaded, updated customer art projects
  • Landed a large production task (uploading art for customer that sidestepped a normal procedure)
  • Responsible for monitoring support forums and support email alias
  • Autogroup - Managed permissions, queue, requests, 20+ security groups
  • Product Studio / Bugger - Responsible for submitting, tracking, updating, closing bugs

Lab Engineer

Confidential

Responsibilities:

  • Created and handled Help Request tickets via ITLABS website
  • Monitored machines and ran jobs using WTT Studio and KVM/IP (Raritan)
  • Troubleshooting WTT issues / Setup & installation / Machine state (Debug/Unsafe/Manual/Ready)
  • Responsible for reimaging multiple machine pools with hundred+ machines via UIP & WinPE (x86, x64, IA64)

Lab Engineer

Confidential

Responsibilities:

  • Primary and only available contact for Tier 1 issues involving labs in buildings 1 and 3.
  • Worked in 4 buildings - Responsible for managing issues involving 7 Computer Labs across 2 buildings
  • Provided support to customers/teams (Automation, Developers, Lab, Testers, etc.)
  • Troubleshooting of network connectivity issues
  • Worked with setup/wiring of High Density Benches, KVM/IP (Avocent), Network, Power, Fiber, Switches
  • Assisted and trained customers on reimaging of lab machines via WinPE/ODE
  • Responsible for managing CD Burn Lab (Burn requests, DVD, Thermal Ink Ribbon, Thermal Transfer)
  • Asset management - Inventoried/updated lab machines via Lab Explorer & CSD Inventory Tool
  • CSDHELP - Help Request ticketing system. Responsible for assignment/routing of Help Requests

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