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Quality Assurance Analyst Resume

Augusta, GA

TECHNICAL SKILLS

  • Proficient in Microsoft Word, PowerPoint, Outlook, Access, Excel, Project, Visio, C#, SQL, Visual Basic, CSS, HTML, XML, XHTML, Windows Operating Systems, MAC Operating Systems, Android Operating System, iOS, Internet Explorer, Google Chrome, Opera, Mozilla Firefox, Safari, Amdocs Clarify CRM System, VM Ware Notepad ++, mySQL, Agile Methodologies, SDLC, Confluence, Rally, Jira, DevTest, and DevTrac.
  • Basic knowledge of QuickBooks, A+ Certification, Computer Repair, SAP, UML, Project Management, WCF Storm, and Selenium IDE.
  • Familiar with BOSSCARS record - keeping and BANNER student information systems.
  • Excellent customer service, client relations, and interpersonal communication skills.

PROFESSIONAL EXPERIENCE

Confidential, Augusta, GA

Quality Assurance Analyst

Responsibilities:

  • Work on multiple, concurrent projects testing complex website and enterprise applications.
  • Develop and execute test plans and test cases.
  • Report results and statuses to the various project teams.
  • Engage in daily agile and scrum standups to go over any questions, concerns, or comments to ensure that the client and team members had all questions answered, and also to give clients the opportunity to voice any issues
  • Perform manual testing, black box testing, exploratory testing, regression testing, negative testing, web testing, database testing, functional testing, and end-to-end testing on applications while using Agile and Scrum methodologies
  • Review and analyze functional requirement documents for testing purposes.
  • Participate in sprint grooming and sprint planning meetings to access and estimate project efforts and points to set accurate client expectations for a leading insurance provider.
  • Perform bi-weekly sprint retrospectives to inspect how the last sprint went, to identify and order the major items that went well and potential improvements, and to create a plan for implementing improvements.
  • Work directly with developers, quality assurance analysts, project managers, and business analysts to test various client applications.
  • Work with business clients to gain a better understanding of expectations and to create user stories and acceptance criteria.
  • Lead demos at the end of sprints to show progress and updates of projects goals and expectations to the business clients.
  • Serve in Business Analyst capacity for clients to ensure that all needs and requirements are being met throughout the various channels of their business. 

Confidential, Augusta, GA

Technical Support Representative

Responsibilities:

  • Use computer systems to identify, research, and resolve customer issues.
  • Provide various internet, networking, VOIP, and telephone technical support to Knology / WOW customers via inbound and outbound calls.
  • Answer incoming telephone calls and respond to customer requests regarding service issues in a timely and accurate manner.
  • Maintain sense of urgency and consistently meets deadlines when responding to customer issues.
  • Utilize troubleshooting techniques and/or remote access to resolve customer issues.  If unable to resolve, provide quotes for additional services.
  • Provide customers with an accurate and thorough diagnosis of their problem, with a focus on “one call resolution”.
  • Accurately complete required paperwork and/or documentation associated with each customer interaction.
  • Identify and escalate priority issues; when necessary, transfer calls to the appropriate department
  • Maintain acceptable statistical Call Center standards.
  • Maintain regular attendance to be available to the customer as scheduled in order to meet business objectives.

Confidential, GA 

Parking Clerk

Responsibilities:

  • Greet customers with a smile and a caring manner in person and via telephone.
  • Calculate, balance, and manage funds received throughout the current day and place the funds in a safe.
  • Take initiative to restock most used items to prepare for next day.
  • Thoroughly walk customer through current parking regulations and re-explain information if necessary.
  • Issue parking decals to students, teachers, and visitors of Augusta State University.
  • Address and troubleshoot customer problems by walking them through processes.
  • Handle sensitive customer information and input vital information into various systems accurately.

Confidential, Augusta, GA

Project Management course

Responsibilities:

  • Managed a project to build and bring a Steak ‘n Shake restaurant to the surrounding community.
  • Practiced and carried out the life cycle of a project and using project management processes.

Confidential,Augusta, GA

 Web Design Intern

Responsibilities:

  • Created a new and improved website of the Parking Services department for a class project by updating the images and content, maintaining consistency, and upgrading the website’s usability and accessibility.

Confidential,Augusta, GA

sql developer

Responsibilities:

  • Creating and executing test cases to verify functionality of Microsoft SQL Server Change Data Capture implementation.
  • Verify updated database and tables appropriately by creating and executing functional tests, smoke tests, automated tests, regression tests, journey tests, and SQL scripts.

Confidential, Augusta, GA

Trillium Tester

Responsibilities:

  • Create and execute test cases for Trillium’s Plugin for CRM online.
  • Perform benchmark tests for CRM Online environment
  • Create documentation to log all results for test cases and benchmarks

Confidential, Augusta, GA

Hagerty Insurance

Responsibilities:

  • Engage in daily agile and scrum standups to go over any questions, concerns, or comments to ensure that the client and team members had all questions answered, and also to give clients the opportunity to voice any issues.
  • Participate in sprint grooming and sprint planning meetings to access and estimate project efforts and points to set accurate client expectations for a leading insurance provider.
  • Perform bi-weekly sprint retrospectives to inspect how the last sprint went, to identify and order the major items that went well and potential improvements, and to create a plan for implementing improvements.
  • Lead demos at the end of sprints to show progress and updates of projects goals and expectations to the business clients.
  • Mentor and hold knowledge transfer sessions with associates that were new to the team.
  • Lead Quality Assurance Analyst on a team of two developers.
  • Work directly with developers, quality assurance analysts, project managers, and business analysts to test various client applications.
  • Work with business clients to gain a better understanding of expectations and to create user stories and acceptance criteria.
  • Perform and gain experience in manual testing, black box testing, exploratory testing, regression testing, negative testing, web testing, database testing, functional testing, and end-to-end testing on applications while using Agile and Scrum methodologies
  • Perform bug and defect reporting and testing using Jira and Confluence.
  • Write SQL queries to efficiently test databases, scripts, and schema changes, along with testing to ensure that software applications and websites were sending information to databases correctly.
  • Review and analyze functional requirement documents for testing purposes.
  • Write and execute test plans and test cases for newly developed technology.
  • Update outdated or obsolete regression test cases as needed.
  • Organize and delegate regression tests among the teams prior to releases.
  • Serve in Business Analyst capacity for clients to ensure that all needs and requirements are being met throughout the various channels of their business. 

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