SUMMARY:

Highly motivated Integration and Technical Writer considered an expert in the Telecommunications and Data Communications with successful documentation, projects, network support and test strategies. Principal and lead QA engineer in telecommunications and data communications equipment and operating companies, providing valuable innovations, test plans and test data to ensure solid feature and product deliveries exceed customer timelines and expectations. Hoping to contribute to a documentation group by providing many years of successful experience and innovative "direct to the point" approaches in technical writing and explaining complex solutions.

CORE COMPETENCIES:

• Technical Writer
• QA Test Engineer
• Consultant / Trainer
• Hands - on technician skills
• System Test
• Circuit & Facility Acceptance Testing & Trouble Analysis
• Telecom, Processes, Procedures & Training
• Project Management

TECHNICAL SKILLS:

• SONET / SDH, OTN, SS7 - TCAP - ISUP - MTP - CLASS – CNAM – LIDB – LNP – FTTP – WDM / DWDM etc., Use Case – SONUS INSIGHT – DSET – Clarify – MSS – ConnectVue, PRI – BRI – DDS – IDSL – XDSL – T1 and T1C lines – D1, D1D, D2, D3 and D4 Channel Banks. HP-75000, Tekelec Chameleon-32, Abacus, Smart-Bits and many other protocol analyzers and test sets – familiar with SQL, XML, SOAP, SIP, SNMP, H.323, RTP, RTCP, MGCP, SNMP, XML, HTML, TCP / IP, UDP / IP, RIP, IS-IS, BGP, IGRP a, EGRP, TCL, SQL,TL1,and CMTS - 5E Translations – Data Communications – Nortel ISDN Centrex translations – EWSD Hardware Maintenance – EWSD ISDN Translations – Meridian PBX, Definity G3 PBX and many key systems
• PC training includes MAC, DOS / Windows95 to Windows7 and UNIX – Sun workstation use and literacy. Well trained on MS – Word, PowerPoint, MS Project, MS Scheduler, Exchange, Access, Adobe Acrobat, Eudora, Claris – FileMaker Pro, Frame Maker, DDTS and CTM reporting databases and many other software titles.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Lead Test Engineer

Responsibilities:

• Created Lab User Manual for training junior engineers in use of test lab equipment/facilites, tools, databases and documentation.
• Performed product verification of Network Synchronization using test equipment, UNIX commands, a Network Management GUI and TCL automation scripts on Ciena Core Switching hardware and software via satellite receiver and SSU distribution system including E1 and DS1 References, including manual and automated testing and SONET / SDN Line references, allowing easy plug-in configuration of DS1 or E1 timing references to test equipment and Network Elements.
• Created and implemented High Level and Low Level test plans for Network Synchronization, as Lead Engineer, Directionally Decoupled Endpoint Connections for the U.S. Government (FCC), 1Gb / 10GbEthernet including Layer 3 applications such as Video on Demand and VoIP, SIP, QOS and Layer 2 MAC routing and MAC Learning, over OTN and over SONET / SDH and 1Gb / 10GbE Performance Monitoring, ODU0, ODU1, ODU2, ODU3 and ODU4 testing and as integration testing of other vendor products.
• Completed manual testing of SONET Embedded in ODU2 feature for latest release of hardware and software, resulting in acceptance by major customers for existing SONET networking and proposed overlay OTN network..
• Testing feature interactions using craft queries and commands monitoring XML data to verify attributes correctly populated

Confidential, Atlanta, GA

Consultant / Tester

Responsibilities:

• QA testing of AT&T U-Verse order system using UNIX commands/files, Mercury Test Suites SQL and DB queries.

Confidential

Hands-on Trainer - Permanent

Responsibilities:

• Training Course Delivery: Provided hands-on lab instruction from NetForce documentation in 15 different Telecom/Datacom technologies, including ADSL, HDSL, T1/DS1, T3/DS3, SONET, Fiber to the Home, WDM/DWDM, Network Management, TL1 Commands, Digital Cross Connect Systems, X.25, Frame Relay, ATM, Business Networking and VoIP.
• Edited Training Material: Using PowerPoint, Word and Adobe Acrobat, added new content and corrections to training documents in both .doc and .pdf formats to keep training material current with each class.
• Tools and Inventory: Created Excel workbook for inventory of all NetForce Equipment with Inventory labels (bar code) and individual categories specifying equipment as well as shipping containers and Course Specific equipment kits.

Confidential, Greenville, SC

Telecom Consultant - Contract

Responsibilities:

• SoftSwitch Migration: Obtained contract with Confidential implementing 5ESS and DMS Legacy PRIs to SONUS SoftSwitch migration for NuVox in Greenville, South Carolina. Responsible for migration contacts with customers pre and post migration, protocol analysis, trouble report resolution, fault isolation and resolution and interdepartmental communication of migration status.
• Analysis of Networks: Responsible for Pre and Post migration analysis of PRI customer issues and protocol analysis of SS7 - TCAP - ISUP - MTP - CLASS - CNAM - LIDB - LNP to determine root cause and resolve issues.
• VoIP (VoxIP): Studied internal documents to Create High level VoIP Provisioning Flow Chart.
• Automated Tools: Analyzed requirements and created automated tools using Excel applications and macros and formulas for migration records printing and data collection/storage, test call collection and trouble tracking, DCS Cross-Connect records and records printing and others.

Confidential, Raleigh, NC

Trainer - Contract

Responsibilities:

• Training Contracts: Obtained training instructor/developer and consultant contracts with BreakThru Training Solution of Kansas City Missouri, GlobalKnowledge of Cary North Carolina and BTS Partners of Boston Massachusetts.
• Training Development: Developed training courses using PowerPoint, Word and Adobe Acrobat, including Next Generation OSS for Global Knowledge with Convergence and VoIP Networks, Advanced xDSL for BTS Training, Channel Banks and CSU/DSUs and 1A/5E ESS NOC surveillance.
• Delivered Training Courses: Lecture and hands on training delivered to Cisco - SONET/SDH with DWDM, BellSouth - 1A ESS/5ESS NOC Cross-training, AT&T - SONET, High Speed Networks and Frame Relay, MCI - Channel Banks, CSU/DSU, Sprint - ADC Kentrox Fiber MUX, T1 SPAN (Verizon) and independent cooperative communications companies - xDSL.
• Project managed conversion from analog centrex to Call Center UCD key sets and Octel IVR system and Sequel Servers for the State of North Carolina Department of Public Instruction, including translations support of Centrex and Meridian Key Sets (P-Phones) Dialing Plan and feature implementation.
• Proposed and project managed conversion to Call Centers with Automatic Call Distribution (ACD) of all departments for the City of Durham, NC

Confidential, NC

Principal Engineer Technical Assistance Center/Senior Engineer

Responsibilities:

• Customer Support: Installation of Fiber to the Curb and NGDLC systems with GR303, EOC, TMC. Provided customers with instructions, installation, circuit engineering, testing and turn-up of line services including IDLC, POTS, ADSL, Video, ISDN BRI and PRI, Fractional T1, T1, IDSL, ADSL, DDS, DID, Frame Relay, Coin and fiber to the curb FLX 1100 - FLX25 00 products.
• Training Material: Created training schedules, documents and workbooks for new hires in the Technical Assistance Center (TAC), supporting System Test ISDN testing on product under development. Provided ISDN Training seminars to system test and system integration.
• Customer Acceptance Procedures & Tests/System: Created customer acceptance procedures and tests for both Release 1 and Release 2 of Pliant System's new NGDLC including Visio, Word and Adobe Acrobat.

Confidential, Raleigh, NC

Project Manager - Permanent

Responsibilities:

• Project managed conversion from analog centrex to Call Center UCD key sets and Octel IVR system and Sequel Servers for the State of North Carolina Department of Public Instruction, including translations support of Centrex and Meridian Key Sets (P-Phones) Dialing Plan and feature implementation.
• Proposed and project managed conversion to Call Centers with Automatic Call Distribution (ACD) of all departments for the City of Durham, NC

Confidential, Raleigh, NC

Senior Engineer / Sales Support Manager

Responsibilities:

• ATM Switch Development: Principal Engineer in Fujutsu's F150 ATM Labs in Raleigh, supervising four Engineers in support of and networking 5 ATM switches. Developed inter-department scheduling for system test, development, documentation, technical support and other departments. Integrated all ATM test equipment and interfaces and development baseline tests leading to the first successfully completed overall system test acceptance for the support of the North Carolina State Distance Learning Information Highway.
• ISO 9000: Trimmed 156 Fujitsu ATM Switching procedures down to 30 more comprehensive RSN format procedures and created related records to satisfy ISO-9000 requirements achieving a preliminary UL audit rating of over 90% (one minor finding)
• Product Sales: Increased regional sales of ISDN and ATM equipment in the Central Region, Ameritech and Southwestern Bell territories, by 40% in eight months. Obtained new sales agreements with Ameritech and obtained Standard Operating Equipment status with Southwestern Bell, Ameritech and GTE. Forged new relationships with over 40 approved VARs and distributors within the region. Assisted with introduction of ISDN products into GSA schedules resulting in many Federal and State Government sales including many GSA offices, State of Wisconsin, US Attorneys, US Marshals Service, US Dept. of Agriculture.
• ISDN Translations: Created ISDN Translations manual for use with Fujitsu ISDN CPE including all necessary translations inputs for 5ESS, DMS and EWSD switches. Provided ISDN Translation information to Telcordia for Standard ISDN Template implementation requested for custom and national ISDN 2.
• Contract and RFx Support: Responsible contracts for tracking implementing and maintaining many ISDN and ATM equipment contracts for Fujitsu products including interpretation and response to RFIs, RFPs and RFQs in a 23 state region.
• Training/Tradeshows: Created PowerPoint training seminars for training Fujitsu ISDN distributors. Created Excel applications for laser printing ISDN telephone templates still distributed on Fujitsu WWW site. Created ISDN Centrex Translations Guide - Lucent, Siemens and Nortel ISDN for Fujitsu ISDN products, support, staffed and coordinate numerous national and local trade shows.
• Business Planning: Defined and provided PowerPoint Presentations for several new ISDN Voice products to Fujitsu's Executive Staff and created/presented ISDN and ATM Sales Business plan to Executive review panel.

Confidential, Chicago, IL

Engineer - Technical Manager ISDN CPE Support/Central Office Technician

Responsibilities:

• Back Office and AMA Data QA Verification of Automatic Message Accounting data using UNIX commands to assure correct billing structures, codes times and rates for Message usage, packet data, Circuit Switched data and Voice call billing with Telcordia GR-1100 BAF (Billing AMA Format).
• First Interstate and International ISDN Switched Digital Data Networking: Coordinated networking 56K Circuit Switched Data connections from with AT&T and U. S. West connecting Oak Brook, IL to Phoenix, AZ for the first successful INTER-LATA ISDN demonstration at the 1987 ISS Show. Implemented network connectivity and interfaced with AT&T, Fujitsu, Picture-Tel, Cannon, KDD (Japan), NTT (Japan) and Arthur Andersen in 1988 and successfully established the first Dial-up, International ISDN Video Conference. Carried out the implementation and testing of circuit switched data networks.
• First 2B1Q U Loop Repeater: Supervised and installed first ISDN BRI U-LOOP repeaters between Naperville Illinois and Telcordia Tech in Lisle Illinois.
• Network Integrity Test Suite: Developed and implemented a functional test plan insuring the integrity of ISDN service "Roll-Out" involving 34 Central Offices and 42 sites. Served as tier III support for Ameritech NOCs and Central Offices for ISDN BRI/PRI and WAN translations, as well as PBX PRI interworking with Definity and Nortel PBXs.