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Senior Desktop Application Engineer / Lead Deployment Engineer Resume

Fairfield County, CT

SUMMARY:

  • Experienced systems engineer with over 10 years of experience providing enterprise client infrastructure solution design, development, and integration. Skilled at complex problem solving methods in large - scale, global corporate IT environments.
  • Motivated to improve end-user IT experiences by minimizing end-user downtime, reducing issues within mission critical corporate systems, and streamlining IT processes through both custom and “common off the shelf” automation technologies.
  • Exceptional skills in creating solutions that increase both operational efficiencies and quality of end-user experience.
  • Qualified administrator across multiple platforms including Active Directory, Group Policy, Virtualization, SCCM, and image/software deployment in an ITIL supported environment.
  • Excellent interpersonal, communication, and project planning skills

TECHNICAL SKILLS:

  • SCCM and SMS software
  • Data-Migration Management MDT and Norton Ghost
  • Administrator in Active Directory, creating accounts and managing new hires and Leavers.
  • Vast working knowledge of Microsoft operating systems, SCCM 2012 R2
  • Creating Virtual Sandboxes for testing new software during transition to new technologies.
  • Office related deployments and global customizations Office 2010, 2013, 2016, Office 365
  • Remote desktop troubleshooting
  • Quickly and efficiently solved various computer and network related issues
  • Providing quality customer service to all clients
  • Taking responsibility of maintained user security accounts for windows, including Desktop configuration, network connectivity, network access issues and printer connectivity
  • Loading new or updated software and systems on existing equipment and mobile devices
  • Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting
  • Installation and configuration of multiple Windows platforms and applications
  • Repairing HP Printers, ranging from personal use to office-wide use
  • Strong, proven experience leading full deployments of Data Migration projects, Server migrations, VOIP Installations.
  • Managing Bit locker keys and recovery methods for corporate environment.
  • Windows 7/8.1/10 migration and Deployment and patching.
  • Group Policy management around AD & SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Fairfield County, CT

Senior Desktop Application Engineer / Lead Deployment Engineer

Responsibilities:

  • Worked on various National Projects relating to optimizing new and old applications to ensure proper utilization in Confidential Environment
  • Lead Engineer on App V 4.6 to 5.1 implementation through SCCM
  • Imaged and Migrated computers with team over 3500 users with new devices
  • Lead Application support for all application in North America
  • Worked with packaging team to ensure all application were packaged specifically for each user’s needs
  • Migrated all users email client from Office 2013 to O365
  • Lead Imaging Deployment Technician for entire North American customer base.
  • Lead Deployment specials for testing and implementing Windows 10 into Infrastructure Environment
  • Junior Lead Infrastructure Analyst for in house project across North America.
  • Lead National Deployment Engineer on Windows 10 / Office 365 through Nam Environment
  • Converted and Migrated Existing hardware to Windows 10
  • Utilized USMT to transfer profile data to new windows 10 Machines
  • Installed new ThinClient Machines in Manufacturing sites Across North America
  • Deployed POC group (375 User based POC) from Windows 7 X64 to Windows 10
  • Upgraded configuration Manager across all devices to meet Win10 Guidelines for SCCM

Confidential, Trumbull, CT

Junior Project Manager / National Tech Lead

Responsibilities:
  • Utilized migration based software for windows 7 Deployment across various sites in the United States
  • Pushed a wide variety of applications and added them to user’s groups in Active Directory
  • Utilized remote desktop features for remote support
  • Log incoming and outgoing assets on a user based system.
  • Responsible for contacting central team on a weekly basis for updates, and issue-resolving conference calls
  • Developed “fixes” for various applications, including Virtual Apps, Repackaging and task Sequences.
  • Working closely with Senior Project manager to determine and maintain appropriate inventory/asset lists, for local and nationwide project sites
  • Deployment and imaging new PC’s via Windows Deployment Services
  • Reconfiguring SCCM 2007, 2012 and OSD for proper distribution
  • PXE boot using existing the kick start server to install ghost images from network
  • Installing SAP, Citrix, and BMC remedy based software
  • Installing various Web Based applications
  • Handling all Mail in Mail out (MIMO) machines from remote users
  • Increased customer satisfaction from 82% on previous projects to the current 97% satisfaction rating
  • Pushed Group Policy updates to clients centered on a user based privilege

Confidential, Norwalk, CT

Lead Desktop Imaging Engineer / Project Manager

Responsibilities:
  • Lead deployment team to image, configure and deploy new assets to clients.
  • Updated User policies to Global Company Standards
  • Utilized MDT tool for data migration
  • Utilized SCCM to install advertised applications to new machines
  • Exceeded strict deadline times mandated by Project SOW
  • Created instructional guidelines to ensure proper and communal migration and troubleshooting steps.
  • Utilized Active Directory & SCCM 2012 to push applications, updates and reset user data
  • Explained to customers the transition process of Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)
  • Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
  • Setup and configured SCCM Operating System Deployment (OSD) for Windows XP and Windows 7, including managing all task sequences and images

Confidential, Greenwich, CT

Lead SCCM Application roll out Engineer / Windows 7 PC Roll out Lead

Responsibilities:
  • Performed all levels of hardware and software systems support for 200 computers and 100 printers.
  • Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7
  • Managed all new install projects for servers, switches, and other network resources.
  • Developed and updates documentation, appraising users and administrators of vital information.
  • Created user manuals and provided technical support sessions for new employees.
  • Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.
  • Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

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