SUMMARY:

• 10 Years of experience in strategic business analysis, including coding, Analytics, SQL, and technical analysis
• Career focused on Ecommerce with emphasis on customer facing websites, client to client integration, and product data
• Versed in SQL, data mining, and custom report generation
• Excellent verbal and written communication
• History of successful engagements with customers, on - site visits, training, and requirement gathering
• Working knowledge of Agile, Waterfall, and JAD methodologies
• Excellent at working directly with clients and developers to deliver results and resolve conflicts
• Able to produce a wide variety of deliverables both customer and internally facing

TECHNICAL SKILLS:

Business Analysis skills: Requirement Gathering, User Story generation and tracking, Project and Technical Documentation, Stakeholder Communication, User Training, Trade Show exhibitions, Test Script generation, QA Testing, knowledge and understanding of SDLC, Metrics reporting, Data Standardization, UX/UI Design, Mockups, Wireframing, and Prototyping

BA and QA Tool proficiency: Jira, Rally, Team Foundation Server (TFS), SharePoint, Axure, Visio, Balsamiq, Microsoft Office Suite

Methodologies worked in: JAD, Agile (Scrum and Kanban), Waterfall

Programming Languages and e: document formats used: Java/J2EE, HTML, XML, XSL/XSLT, XPath, PHP, JavaScript, cXML, CSS, EDI

Database Languages used: Oracle PL/SQL, MySQL

Packaged Software used or implemented: Eclipse IDE, SVN/Subversion, PeopleSoft, Blue Martini Ecommerce Suite, Ariba, PunchOut, SFDC/Salesforce.com CRM, Oracle software including ERP, iStore, eBusiness Suite, OnDemand, and SQL Developer

PROFESSIONAL EXPERIENCE:

Confidential, Rosemont, IL

Senior Systems Analyst

Responsibilities:

• Review Business Requirement Documents prepared by non-technical BA’s
• Lead requirement gathering sessions with business representatives
• Transform requirements into User Stories
• Create mockups, wireframes, and prototypes to ensure requirements are understood by developers
• Work with QA to explain functionality and acceptance criteria
• Create technical design documents to be approved by application owners
• Create cross-functional process flow diagrams to map data, application, and user processes
• Conduct sprint demos with business stakeholders
• SME for UX standards in customer facing web application
• Review design plans from fellow analysts to ensure standards are followed
• Mentor/Advise fellow analysts
• Interviewing and recommending analyst candidates

Confidential, Rosemont, IL

Lead Technical Analyst

Responsibilities:

• Analyze the existing reports and data to determine and identify data integrity issues
• Work with a Project Manager to create a project track for analytics fixes and enhancements
• Created user stories for developers to address data issues
• Created a How-To guide specific to US Foods’ implementation of Adobe Analytics
• Created a guide for future analysts and QA to use for setting up Analytics related projects, user stories, and test scripts
• Review and revise test scripts created by the QA team
• Demonstrate how to QA analytics data and service calls
• Perform QA parallel to the QA team to ensure accurate results

Confidential, Chicago, IL

Lead Systems Analyst

Responsibilities:

• Client stakeholder communication, including requirement gathering, training, and demoing
• Requirement gathering and user story generation
• Sprint planning and assignment of user stories
• Test script validation
• Datamining on user orders, promotion metrics, and analytics
• Content Management, including training end-users and real-time production updates
• Training internal support staff and QA on new enhancements and functionality
• Prototyping enhancement ideas and side projects for internal executives
• Documenting and suggesting enhancements to internal legacy systems

Confidential, Rosemont, IL

Senior Business Analyst

Responsibilities:

• Documented internal API for ecommerce website and EDI orders including solutions for enhancement needs
• Managed external consultants with development efforts for internal applications
• Secured resources, planned and coordinated divisional rollout of Orderscan software (Faxed PO automation)
• Performed analysis of homegrown invoice storage system and provided recommendations for improvements
• Wrote test scripts and assisted QA with testing
• Coordinated and executed user acceptance testing (UAT) across multiple national locations
• Mapped downstream systems dependent on various internal components and coordinated release efforts
• Analyzed existing integration and onboarding procedures and enacted provisions to streamline the process
• Created backlog documents for internal systems

Confidential, Greenville, WI

Business Analyst/eCommerce Development Mgr

Responsibilities:

• Performed requirement gathering and transformed into business and development requirements (SDLC - Planning, analysis and design phases).
• Served as subject matter expert in the field of cXML PunchOut web services, EDI, and customer integration.
• Managed relationships with 3rd Party VAN providers.
• Verified industry compliant policies and resolved enterprise system compatibility errors through code and functionality enhancement.
• Performed code review with developers and functional leads.
• Tested deployment packages.
• Created detailed documentation on a per client basis for handoff, and conducted on-site and virtual training sessions for end-users.
• Developed and analyzed code in Java, HTML, CSS, XML, and cXML for external cXML vendors.
• Performed feasibility analysis for developmental enhancements.
• Created and executed QA test scripts.

Confidential, Chicago, IL

Programmer Analyst

Responsibilities:

• Managed full development lifecycle for small and large scale initiatives (in a Lead Developer role).
• Implemented solutions and integrated new functionality for clients on Confidential ’s E-Commerce platform.
• Worked directly with client contacts and project managers on requirement gathering, implementation, of enhancements.
• Coded new functionality, supervised quality assurance testing and operational integration of the code with live websites.
• Performed continual improvements of working code to enhance site functionality and backend processes.
• Designed tables and generated reports using Oracle 9i and 10g database implementations.
• Maintained code and resolved incidents as reported by clients in a timely manner, including 24-hour support of emergency issues.
• Created Technical Design documentation following functional design standards approved by business users and collaborated with developers on feasibility and effort.
• Provided written technical transition documentation and training to clients and staff.
• Deployed website environments and published client content / Release cycle management.
• Provided client content management and support through XML/BMI content loading.