SUMMARY:

• Insightful, results - driven IT professional with notable success implementing quality and business processes across product development and infrastructure projects. Excel in evaluating and creating processes and procedures that drive process improvement to ensure business functions meets the organizational goals.
• Participated in all phases of system development life cycle to include planning, business requirements analysis, documentation, development, design, implementation, testing planning and execution, change management, configuration management, deployment management and production support
• Held several technical positions such as a Business Requirements Analyst, Programmer/Analyst, Systems & Application Designer/Developer, Mainframe Support Analyst, Quality Assurance Specialist, Software Configuration Manager, Team Leader and Website content manager.
• Performed all phases of the System Development Life Cycle, with emphasis in agile implementation, configuration, deployment and quality.
• Mentored junior team members and led teams when necessary
• Proficient with Microsoft & Open Source Office Suite such as Word, Excel, PowerPoint, and Visio.
• Assisted in running the African American Employee Resource Group (AAERG) which was one of the initiatives for employee diversity recognition at Compuware.
• Content-managed AAERG website.
• Facilitated user training for Concur Travel & Expense system
• Volunteered to create and manage websites for non-profit organizations. Search-engine optimized websites to enable SEO crawlers find and assign higher rankings to pages.

TECHNICAL SKILLS:

Environment: s: IBM mainframe, CICS, IMS DB/DC, TSO/ISPF, DB2, J2EE, IBM PC/ PC Compatibles, Internet, MS DOS/ PC DOS, Unisys A & V Series, Client Server, VSAM, Windows NT/95/98/2000, Windows XP, Windows 7, Windows Vista

Networking: Data Communications protocols SDLC, SNA, BNA, EPS, FTP

Languages: Assembler, COBOL, CSS, Java, JSP, JCL, HTML

Tools: File-Aid, IDS- Houston, Mercury Testing Suite (Director, Winrunner), LoadRunner, FTP, PVCS, Lotus Notes, SQL, Microsoft Office Suite (Word, PowerPoint, Access, Excel, Outlook, Visio), LibreOffice (open source office suite), Cloud computing, Facebook, Google (Docs, Gmail, Maps, Places, Voice), Linkedin, Pinterest, Soho, Twitter, Websphere, Xpediter, Youtube

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Enterprise Designer / Developer

Responsibilities:

• Analyzed and documented business requirements for testing software tools new releases,
• Designed, coded, debugged and implemented mainframe test application
• Designed and created databases used for Abend-Aid testing
• Performed Quality Assurance Testing for File-Aid software tools
• Created and maintained departmental social network website.
• Managed website content for African American Employee Resource Group social network
• Assisted in training users of Concur Travel & Expenses system for use as automated tracking and reimbursement of business travel expense and as Health Care and Dependent Care Reimbursement account management tool.

Programmer / Analyst / Tester

Confidential, Auburn Hills, MI

Responsibilities:

• Analyzed business requirements, designed, coded, debugged and implemented changes to both the mainframe DB2 stored procedures in COBOL and client/server in Java, JSP for the J2EE application Dealer Warranty Information system (DWIN).
• Implemented software changes to CICS application Vehicle Information Plus (VIP).
• Documented functional requirements, technical specifications, test cases and scripts. Implemented tests and validated online screen changes via DealerCONNECT and Global Warranty Application (GWA) portals.
• Deployed client/server changes through the WebSphere environment.

Systems Designer / Developer / Tester

Confidential, Plymouth, MI

Responsibilities:

• Analyzed business requirements, designed, coded, debugged and implemented changes to the Common Material Management - Just In Time system (CMMS-JIT).
• Updated layout for Electronic Data Interchange (EDI) and Abstract Syntax Notation One (ASN.1) interfacing with SAP system through CMMS to different plants FCBs for creating bar code labels in production shipper warehouses.
• Documented functional requirements, technical specifications, test scripts and test cases.
• Created and documented process flow diagrams. Executed test cases. Tested and validated online screen changes implemented in IMS DC. Validated EDI transmissions
• Coordinated meetings with off shore resources in India, Canada and USA.

Systems Analyst/ Programmer /Tester

Confidential, Troy, MI

Responsibilities:

• Analyzed software programs and determined needs for modification to expand UPC code from 13 to 15 digits.
• Coded and debugged software changes to comply with new business requirement.
• Created transfer information documents for training.
• Created macros to automate and expedite manual labor-intensive repeatable processes in implementing the required changes.
• Collected test data and files to execute and complete test cases. Interfaced with technical personnel in other departments.

Systems Programmer / Quality Control Tester

Confidential, Detroit, MI

Responsibilities:

• Designed, coded, debugged and implemented changes to the IMS VISTA transportation system Chrysler / Mercedes Benz Legacy Modernization effort.
• Documented requirements, process flows and created technical specifications.
• Created and executed test cases.
• Tested online screens that are implemented in both IMS DC and web-enabled interface.
• Created and ran LoadRunner test scripts applied to load the performance of the web-enabled interface.

Programmer / Analyst / Tester

Confidential, Detroit, MI

Responsibilities:

• Coded, debugged and implemented changing database keys by calling access-layer for the Social Security Number Elimination project - a health insurance software application.
• Tested IMS DC online screens. Created, executed and completed test cases.
• Documented process for new business rules.
• Converted legacy COBOL programs to run in the OS/390 COBOL LE environment.
• Developed TSO/ISPF and MS Excel macros tools to expedite daily work flow operations.
• Liaison with technical personnel in other departments.

Systems Analyst / Programmer / Quality Assurance Specialist

Confidential, Dearborn, MI

Responsibilities:

• Analyzed business requirements and translated to technical requirements for several complex Warranty software applications to include Global Automated Claims Entry Systems (GACES), Accounts Distribution, Parts Exchange and Return System (PEARS), Warranty Parts Return Center (WPRC), Industry Sales & Stock System, Fast Selling Options Reporting System (FAST) and Fleet Sales Divisional Reporting System (FLEET) using Ford's standardized Software Development Life Cycle (SDLC) process. Led and implemented the Integration of Canadian Process into the Sales Objective System project. Maintained the GACES production job flowchart.
• Led and mentored team members.
• Designed, coded, executed system tests, integrated and launched several new online and batch COBOL / DB2 / IMS programs and DB2 stored procedures.
• Converted file from one record layout to a global layout.
• Created high-level design and timeline estimates to assist project managers who set up budgets for enhancements to these systems.
• Coordinated software changes with other application groups to synchronize production release.
• Supported application end-users via telephone.
• Provided 24 X 7 production support for these applications.
• Extracted test data for system integration or customer acceptance testing.
• Administered security cards for the warranty group.

Configuration Manager

Confidential, Plymouth, MI

Responsibilities:

• Implemented software control process for changes to the banking application.
• Documented the newly established configuration management process.
• Served as liaison to several software-packaging facilities.
• Evaluated and monitored similarity and uniformity in software control implementation
• Configured and packaged the first V to A Series ported IPS application software.