SUMMARY:

• Highly qualified professional with over 20 years of IT experience in management, analysis, configuration management and quality assurance/testing.
• Fields of supreme expertise include health, DoD, transportation and logistics, and insurance.
• Vastly experienced with Software Testing, Software Lifecycles, GUI Applications, Software Development, Software Installation and Updates.
• Excellent communication skills and attention to detail have been leveraged in all areas of corporate enterprise. Cutting edge intelligence allows flourishment in the ever - changing IT industry. Thinking outside of the box and staying one step ahead of the norm are a mere indication of many topnotch abilities.
• Exposure and familiarity with automated testing tools including Rational Robot, QTP, Quality Center and ALM.
• Working knowledge of Citrix, VMware and Cloud computing.

TECHNICAL SKILLS:

Software: SQL Server 2005/2008; Project Management; X Windows; XHTML; XML; QTP; Sharepoint; Visio; coffeecup; Microsoft Office 2007

Operating Systems: Windows 10/XP Pro/NT/ME/95/98; UNIX; Java; OS/2; DOS

Languages: SQL; C++; Java; Unix; Visual Basic; Qbasic; Red Hat Linux

PROFESSIONAL EXPERIENCE:

Senior Systems Analyst

Confidential

Responsibilities:

• Instrumental in analyzing and testing the NPPES/I&A system - frontend client testing including fonts, drop-down menus, buttons, transitions, sliders and contact forms
• Heavily involved in generating screen mockups, test scripts and end user requirements
• Created user manuals for software
• Fashioned and executed test scripts, manual and QTP
• Developed html mockups for inclusion in SDD
• Participated in JAD meetings for IdM
• SME for NPPES/I&A system
• Synthesized requirements documents
• Designed visio flow diagrams
• Organized and reviewed configuration management materials
• ADA and 508 compliance testing

Senior System Quality Assurance Analyst

Confidential

Responsibilities:

• QA lead on report testing for entire company
• Created test plans and cases
• Executed plans and test cases
• Entered software bugs in test track
• Authority to sign off on all reports released
• Proficient with SQL queries in SQL server management studio and query analyzer
• Expertise in SQL server reporting services
• Compare business requirement document with report for accuracy
• Worked with business analysts, developers and management to ensure polished results

QA and Testing Manager

Confidential, Glen Burnie, MD

Responsibilities:

• Proven track record in defining and establishing software testing processes and practice
• Design and implement QA and Testing strategy and plan
• Provide recommendation for final release of software
• Execute all phases of test cycle, including functional and regression testing
• Develop test cases and other related test documents based on requirements and design specifications
• Tracking and Resolution of software problems via defect tracker
• Experienced in setting up QA teams, Implementing QA processes, Release and deployment processes
• Directed the efforts of seven testers and QA Analysts
• SQL proficient
• Participated in requirements analysis meetings
• Mercury quality center knowledgeable
• Keeps current on advances in Quality Assurance technology and practices. Makes strategic recommendations to management on possible improvements for testing operations
• Responsible for staff recruitment, resource allocation and employee assessment
• Built and mentored QA and testing teams dedicated to meeting budgetary and schedule needs
• Functional knowledge of Test Director: specifying requirements, planning tests, running tests, and tracking defects
• Lead staff in a matrix - type work environment in regards to multiple environments and projects/applications in support of various departments and business units
• Excellent communicator with programmers, business analysts, project managers and end users

QA Analyst/Test Engineer/Release Manager

Confidential, Laurel, MD

Responsibilities:

• Design and manage Software Release Process, including signoff and deployment
• Design and implement QA and Configuration Management Plan
• Develop software installation guide
• Responsible for delivery of all project deliverables; provide recommendation for final release of software
• Create Rational Test Manager database
• Execute all phases of test cycle, web based or otherwise
• Analyze and troubleshoot software before and after commercial release
• Develop test cases and other related test documents based on requirements and design specifications
• Tracking and Resolution of software problems via defect tracker tkgnats
• Liaison between customers, product development and business analyst personnel
• Directed the efforts of other testers
• SQL/Access proficient
• Exposure to automated testing with Rational Robot
• Participated in requirements analysis meetings
• Experience working in a CMMI environment
• Familiar with programming, networking concepts, Windows and Web system design

Quality Assurance Software Analyst/Test Engineer

Confidential

Responsibilities:

• Analyze and troubleshoot software before and after commercial release
• Create test plans and test cases
• Tracking and Resolution of software problems
• Develop test strategies and test scripts
• Liaison between customers and product development
• Analyze and resolve customer hardware issues
• Developed company software training manuals
• Conducted company software training seminars for customers