SUMMARY:

• 15+ years of software testing and Automation experience with managing and performing all different types of testing job for web - base FACETS applications, HealthCare (MEDICARE & MEDICAID), CBMS/PEAK applications, EDI, Enterprise Resource Planning (ERP/HRMS) Suite applications, Telecommunication & Mobile Applications, including Oracle Supply Chain Management (SCM) Suite including Sales order & purchase order, Transportation Management, utilizing enterprise-level, SOA (Service-Oriented-Architecture) in areas such as subscriber and member eligibility/enrollment, provider management, claims processing, Healthcare management and Sales Force (CRM) applications.
• Experienced in major testing tools like HP Quality Center, Microsoft Test Manager, Load Runner (for Performance, Stress and Load Testing), Quick Test Professional, TOAD for Oracle, Ultra Edit and Beyond compare.
• As an experienced Agile team member provide effective collaboration, facilitation, supporting the agile development process.
• Support agile based SDLC for software development creating necessary standards, and best practices in a clearly document form. This include the following:
• Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meeting.
• Track and communicate team velocity and sprint/release progress.
• Gather requirements and write user stories, maintain process documentation.
• Manage several projects as QA tester, involved in requirements,test planning, coordinating other testers, worked as business analysts also, and reporting test case outcomes and defect status to project managers and development teams.
• Worked on Automation using Load runner for doing performance and Load Testing.
• Serve as a SME (subject matter expert) on testing Facets provider/group/member/claims (EDI) extracts and reports that get migrated to various in-house groups, and third-party vendors. Similarly experienced in ETL (extract, transform, load) testing for mainframe to database migration projects.
• Produce test documentation (i.e. Test strategy, Test plan, and Summary) for sign-off and create executable test scripts in HP Quality Center.
• Strong SQL skills for Data management using Toad in an Oracle database to verify the back-end while testing.
• Advanced knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process, Experience in Agile process & Scrum methodology.
• Testing for the Provider conversion from mainframe programs to web based program using Online FACETS applications and validation of data by using Oracle DB2 at Cigna Health Care System testing for EDI, Enrollment & Eligibility, Claims (EOB/EOP) process.
• Experience with bug/issue identification, bug reporting, and bug tracking.
• Experience in MS Project, Microsoft Test Manager (MTM) and MS Office tools like Word, Power point, Visio, Excel, Access & Beyond compare, Clear Quest & JIRA.
• Experience in CRM applications using Salesforce.
• Work closely in an Agile Scrum based team environment.
• Advance knowledge of Medicaid and Medicare.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

System Integration Testing

Responsibilities:

• Reviewed Business Requirements Documents (BRD) and Change Request (CR) to determine the functionality to be tested, provided LOE (Level of Effort) Hours and created Milestone.
• Analyzed TDD, attended TDD challenge Session and provided key techniques and usability feedback to development team, and attended various meeting with team and clients.
• Worked in Agile environment.
• Created Test Plan and test scenarios/test cases for System, Functional and Regression tests for various programs such as Medical, Food Stamp, Colorado works, Adult Financials etc. on CBMS & Peak.
• Developed Manual and Automated Test Scripts for coverage and meeting Functional Requirements, Change Requests and User Acceptance Criteria.
• Worked with Sales Force applications for testing PEAK projects.
• Used Target Process for writing Test scenario, Test execution and managing Agile projects.
• Worked for Help Desk Ticket (HDT) that interacted with UAT team in Production Support and internal testing team followed in JIRA.
• Experienced uploading Scenarios to ALM/QC, made test instance and requirement coverage, and run the tests, generated reports/analyzed.
• Performed various types of testing; System, Integration, Functional, Black box, System, regression & end to end testing.
• Created & executed automated test within UFT/QTP for the Functional and Regression testing, developed data driven framework, created scripts using Descriptive Programming.
• Wrote SQL Queries to check Data integrity for accessing data from backend & validated records, wrote basic to complex queries & executed within SQL Developer, used; Joins & Unions, Aggregate function & Regular expression- against Oracle Database.
• Used ALM to manage Requirements, Test Cases, Test Execution and Defect tracking, export Scenarios to Excel, and generate reports.
• Involved in various levels of testing, created test Artifacts, test execution status, and updated project tracking sheet & defect resolution status.

Confidential, Denver, CO

Medicare Health insurance specialist / Data management

Responsibilities:

• Provide consultancy and support to Medicare & Medicaid customers for Enrolment & Eligibility.
• Experienced in MTSS & EFT process & set up.
• Setting up Seminars and trainings, covering the following states.
• Maintaining all the records for enrollment in Data base.
• Develop and maintain documentation for policies and procedures
• Mentoring junior consultants for Health insurance applications.
• Billing & Payment applications expert for UHG.
• Excellent customer Service experience dealing with clients and prospects.
• Management of Bugs and Issues.
• Experience in Rally, Sales Force and CDB (Consumer Data Base)

Confidential

Project Management specialist/ Sr. QA specialist

Responsibilities:

• Manage and coordinate all project team members' activities and tasks through completion of implementation.
• Requirements reviewing, validating & verifying.
• Extensive testing with Inbound/Outbound claim processing with outside vendor.
• Wrote User stories, requirements and test cases and functional testing of ID cards, PBM Extract, Med Pharmacy, Extract and Reports.
• Complete MS Project plan maintenance. Update % completed.
• Monitor project resource Allocations vs. Actual.
• Provided estimate during Sprint planning.
• Monitor Run rate vs. Budget variances.
• Manage testing for Provider conversion from mainframe programs to web based program using Online FACETS applications and validation of data by using Oracle DB2.
• Worked on FACETS applications for provider management, membership, claim processing, Plan/Product and Network pricing.
• Payment processing.
• EDI Transaction.
• Used Load Runner for Automation to test that if the application works fine with the Loads that result from very large number of simultaneous users, transactions and to determine if it can handle usage periods. Load runner used for Performance testing also.
• Tested Facets Letters that were generated as a result of routine nightly batch processes that identified prospective members and a letter server that produced the PDF file output. Similarly, tested the output of EOB/EOPs as related to the dropping of medical insurance claims.
• Create Test Lab in HP Quality Center.
• Create Test data in order to execute test cases.
• Generate report from HP Quality center & provide status and progress reports to Management team.
• Ensure client satisfaction by engaging with client in every phase of project implementations and providing satisfactory customer service.
• Thoroughly understood all the modules like Claims (Electronic and manual claims processing), Group and Enrollment, Products, Provider and Eligibility etc.

Confidential, Denver, CO.

Sr Software Tester

Responsibilities:

• Write/Execute test plans and manage testing activities for all software delivery projects (e.g. Web-based programs, online and batch programs).
• Attended all the reviews from business requirement, conceptual and technical design, and developing test cases iteratively and reviewing with QE's team and project management for approval of those test cases.
• Used Mercury Quality Center extensively to write test cases and log the test result after executing them.
• Involved in Defect tracking management after the test cases are executed.
• Followed Agile process.
• Ensure client satisfaction by engaging with client in every phase of project implementations.
• Attended meeting for new design/existing process to document testing.

Confidential

Responsibilities:

• Conducted regression testing on web, prior to release of the One World software.
• Responsible for creating Test Lab and score card in HP Quality Center.
• Tested enhancement to the Transportation Application.
• Developed test cases from the requirement documents.
• Created data according to the test cases, using TOAD.
• Activating transportation management, transportation constants.
• Item Setup, Carrier setup, rates and routes setup.
• Setting up routing restrictions.
• Entered any defects found in Test director and follow up for the bug fixes by the developer.
• Tested enhancement to the Transportation application.
• Developed test cases from the requirement documents and completed peer review.
• The following applications were tested for enhancement project in Manufacturing APS-SCBM: Base, Beginning Inventory, Customer, Distribution, Sales Order, Purchase Order, Transfer order and Work order.