SUMMARY:

• HIGHLY - MOTIVATED IT PROFESSIONAL with comprehensive background and experience in business analysis, systems analysis, project management, application design and implementation, documentation generation and management, and quality control and assurance.
• Experienced leading complex full lifecycle projects that produce visibility highly valued by clients consistent with quality, scope, budget and schedule- at the Federal/State/Local/Organization regulations and goals.
• Self-starter with ability to work effectively in fast-paced, team-oriented environment. Demonstrates analytical skills to critically evaluate information gathered from multiple sources, decompose high-level information, abstract from particular examples to a general understanding, identify underlying needs from explicit user requests, etc.
• Experienced in Agile development with SCRUM, business intelligence solutions, healthcare setting, and waterfall methodologies. Experienced in full software development lifecycle, business best practices, IT applications, infrastructure, and operational processes.

TECHNICAL SKILLS:

• Agile with SCRUM. Waterfall. SDLC. JIRA. SharePoint. Axure. Snagit. Visio. MS Suite (Word, Project, Excel, PowerPoint, and Publisher). MS Project. Tortoise Subversion. Clarity. Spira. Rational Requisite Pro. Blueworks Live. Blueprint Requirements Center. Perforce. Version Manager. Clientele. Salesforce. Serena Business Manager. Acrobat. Livecycle ES2. Camtasia Studio. Doc-to-Help. Flare. FrameMaker. Mainframe (enterprise) environment.

PROFESSIONAL EXPERIENCE:

Confidential

LEAD REQUIREMENTS ANALYST

Responsibilities:

• Provide leadership and direction for the requirements process having influence on requirements elicitation methods, how requirements will be base-lined and transitioned to integrators for the future state capability.
• Monitor project progress by tracking activities, resolving problems, recommending actions, and managing change control.
• Lead the collection, analysis and documentation of requirements from a variety of sources and across multiple IT stakeholders.
• Analyze system information and governance/compliance process across portfolios to support gap analysis with the overarching service delivery framework baseline and assess impacts of these gaps upon the functional community and recommend prioritization and approaches to address gaps and introduce repeatable process. Evaluate available data to reduce non-value added services.
• Identify areas of key data points to capture on multiple dashboard and automate trend data analysis reporting up the Chief Information Officer level.
• Propose, drive, articulate, develop, and model service framework design and reporting.
• Develop visual models (rapid interactive prototypes, to-be solution process workflows, UML diagrams) to support requirements elicitation, walkthroughs and review activities.
• Conduct walkthroughs and demos to ensure solutions add service values and meet project goals.
• Facilitate and present requirements review with client management and project team to refine and obtain requirements signoff. Evaluate analytically and systematically the requirements workflow, organization and planning to seamlessly in corporate those changes into the application from inception to conclusion.

SENIOR BUSINESS ANALYST/PROJECT MANAGER

Responsibilities:

• Received Distinguished Performance Award (May 2014) for distinguished work and contribution to production demonstration through implementing new detailed requirements process through enhanced prototype instituting project milestone tracking and enhancing team and PMO coordination.
• Received Distinguished Performance Award (October 2014) for above-and-beyond analytic, business intelligence and project management contribution to production release for the largest business intelligence effort produced on the contract.
• Received special recognition award (October 2015) for contributions to the successful on-time rollout of a major new product development.

Senior Business Analyst

Responsibilities:

• Worked with functional users in a variety of functional areas to gain a comprehensive understanding of their processes and system needs. Used that knowledge to translate the business needs in order for programs and Business Intelligence applications to be created to meet those business needs.
• Created top-notch high-fidelity wireframes, rapid, interactive prototyping, business workflows showing end-to-end complex business process, context diagrams, mockups, diagrams using various modeling tools.
• Facilitated requirements gathering and JAD sessions. Analyzed customer’s requirements and process through interviews, JADs, workshops, and extensive workflow analysis/walkthrough.
• Collected, created, and maintained written business/user/system requirements and user stories/workflows representing requirements modelling formats for various concurrent projects serving as liaison between the customer and multiple teams.
• Provided UAT through test cases/data creation and execution to support to ensure system meets requirements/real-world scenarios according to specifications.
• Designed, analyzed, interpreted and developed data and analytic documentation, requirements, and specifications. Liaison between business, customer and technical teams.
• Presented product demonstrations to various levels of senior management and stakeholders of over 20 attendees resulting in obtaining and meeting customer acceptance/expectation.
• Served as subject matter expert to conduct refresher and system training in a training/classroom environment.
• Explored methods for improvement, and makes recommendations to company management and customers for improving and/or enhancing the program.

Project Manager

Responsibilities:

• Provided project management oversight, specifically develop integrated baseline project plans, provide status updates to all team members and upper management, assess, manage, and report risks, develop and implement risk mitigation strategies.
• Accurately determined, assigned, tracked and managed project tasks and resources per defined processes, which include weekly status meetings and updates.
• Monitored ongoing projects and created reports regarding resource allocation, forecasting and budgets and actual hours worked to ensure that contractual, cost, and schedule objectives are met. Analyzed and managed project closure initiative.
• Provided proactive leadership to internal project teams consisting of both business users and IT resources, motivates team members to work together for the project success.

SENIOR BUSINESS ANALYST

Responsibilities:

• Responsible for requirements supporting modifications to existing Maryland state systems for the implementation of the state-based healthcare exchange.
• Led requirements gathering sessions and walkthroughs. Elicited requirements using interviews, document analysis, requirements workshops (Brainstorming/JAD sessions/structured walkthroughs), business process descriptions, business analysis, and workflow analysis.
• Collaborated with stakeholders to analyze information needs and functional requirements and to develop: business requirements documentation, use cases, requirements traceability matrix, graphical user interface, screen and interface designs, vision, scope, etc.
• Provided support to technical team throughout design, development and implementation of the project solution.
• Worked as a liaison among stakeholders in order to elicit, analyze, communicate, validate and track requirements for changes to business processes, policies, and information systems.

Confidential,

BUSINESS ANALYST/TECHNICAL WRITER

Responsibilities:

• Analyzed system functionality to identify system defects, troubleshoot and resolve problems, and provide strategic recommendations to improve GUI and screen designs and overall system efficiency or identify areas of inadequacy.
• Led testing efforts: designed and executed test plans and test cases, track defects, and resolved them to ensure business requirements are tested and fulfilled against business needs.
• Decomposed high-level information, understand raw data, queries, and other technical outputs to analyze, convert, and communicate to programmers for further decomposition.
• Built strategic partnership with stakeholders through collaboration and effective communications to elicit and/or refine requirements or implement changes to meet business needs, regulations, and system enhancements. Developed improvements to organization and business applications for the advancement of quality enhancements through reengineering techniques.
• Created user stories and managed product backlogs/acceptance criteria for multiple application releases.
• Developed fillable forms to track system defects. Conduct analysis to identify solutions to track/resolve the defects.

Technical Writer

Responsibilities:

• Designed, developed, and wrote a wide range of technical documents in support of software development lifecycle, system enhancements, operations and maintenance, and systems analysis.
• Deliverables and work products include reference guides, procedure manuals, use cases, customer-focused specification documents, level of effort documents, user acceptance and internal test plans/cases/scripts, and other technical publications.
• Contributed new design ideas, specification templates, and forms generation to improve overall technical publications. Ensured documents meet requirements and applicable organizational policies, customer expectations as well as quality control practices and quality assurance policies.

Consulting

Responsibilities:

• Analyzed existing processes to refine process to meet and improve business and organizational needs.
• Tracked, evaluated, coordinated, and managed multiple projects and activities to delivery and to meet deadline.
• Responsible for system change management process to keep track of work requests and change management control.
• Facilitated rigorous peer reviews for all deliverables and work products to ensure they met customer, quality assurance policies and organizational standards.
• Analyzed system functionality, functional requirements and specifications to translate into various forms of technical documentation.
• Authored wide range of system documentation in support of system development and enhancements to include online help, content-sensitive help, user manuals, filer manual, quick reference guide, operations guide, what’s new guide, installation guide, administration guide, and preparation guide.
• Performed analysis to determine appropriate impact and development of new print and online publications and updates to existing print and online publications.
• Worked closely with system programmers and testers to identify, analyze, report, and resolve system issues and documentation issues and improve user experience.
• Ensured system documentation met compliance to strict organizational writing standards, industry terminology, quality control, and organizational policies.