UAT Test Administrator Resume Englewood, Co - Hire IT People

SUMMARY:

Certified ASTQB tester and IT Professional with 5+ years of experience in Quality Assurance Devops culture. Proven strengths in written and verbal communication, multi - tasking. Collaboration skills to ensure quality and timely delivery of all assigned projects.
Ability to adapt in a quickly changing environment.

TECHNICAL SKILLS:

Testing API s, Web Services, UI s and batch processes within an Operations Support System
Testing iterative software releases within an Agile Methodology

Software/Tools: SQL Developer, Toad for SQL Server, SoapUI, XML Agent, Jira and Rally defect tracking, BluePrint for Requirements, Zephyr Test Case Management, Pivotal for User Story creation, TestRail, ACSR, UIM, OSM, BACC ApTest, MT/Putty, WinSCP, RDP, Filezilla, Notepad++, Chrome, IE, Firefox, Safari, MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook

Databases: Oracle 11g, MySQL server

Operating Systems: Windows 2000/XP/7, Mac OS X, UNIX

WORK EXPERIENCE:

UAT Test Administrator

Confidential

Responsibilities:

Mobile testing of Field Ops applications via Android
Activation and provisioning of cable and converged modems
Added services to ACSR orders including HSD, Voice and Video
Test case creation and test plan development
Logging and documenting all defects in JIRA
Added Stories into JIRA
Testing defects after resolution
UAT Testing and support
Organized defects, stories and releases on the Kanban board
Attended Grooming sessions to assist with prioritization and management of releases
Cleaned/scrubbed test devices

Software Quality Assurance Tester

Confidential, Englewood, Co

Responsibilities:

Ensure quality, performance, and functionality of products while analyzing existing test cases
95% or higher defect free rate on all assigned projects
Write new, and updating test cases via ApTest/TFS/Excel, and providing detailed project documentation and traceability
Use BluePrint for requirements and as a repository
Perform requirements verification as well as functional, integration, system and performance testing using manual methods and testing tools
Develop and publish test cases and checklists
Log and track all defects in Jira and Rally
Perform SQL Database queries to validate test data
Work with SoapUI/Ready API to perform Webservice and API calls
UI Testing to ensure full functionality as per the requirements
Manual and Regression testing
Batch Processing testing and validation via UI and Database
Work with User Acceptance group to provide sign-off for projects
Ability to work on multiple projects at once to completion
Complete projects with a team as well as independently
Ability to analyze and troubleshoot independently
Initiate and host test plan and test case reviews for assigned projects
Participate in risk assessment for all assigned projects
Represent test teams in meetings and act as the liaison / single point of contact for assigned projects

Confidential, Englewood, Co.

Responsibilities:

Monitored Network/Systems alarms, documented events and took corrective action
Provided support to Tech Escalations for provisioning and installation issues
Documented and correlated information for possible Network Issues using internal systems
Accurately reporting daily operations, system/network outages for root cause analysis
Maintained vendor dispatches across multiple states
Completing special projects

Customer Service Professional

Confidential, Englewood, Co

Responsibilities:

Managed Executive Escalations including Loyalty and Retention of customers.
Lead over the Finance team in Customer Care.
Lead over the Executive Escalations group handling BBB, AG, and FTC complaints.
Lead over Billing Accounts Rebuild Team.
Managed Ticket queues and defined process for rebuilds and one time moves.
Tech Support for Customer Care for installation and connectivity issues.
Troubleshooting customers networking issues.
Assisting WildBlue Partners and their agents as a Point of Contact regarding Technical and Service related issues.
Managing WildBlue Customer inquiries via phone, internet chat, and email while maintaining accuracy, efficiency, and a positive friendly attitude.
Excellent Business communication, interpersonal, and organizational skills.
Presenting a cheerful and helpful manner with customers and colleagues.
Working autonomously and in a team environment to successfully complete assigned projects.

Advanced Technical Support

Confidential, Englewood, Colorado

Responsibilities:

Team trainer providing technical support for internal advanced groups .
Handling calls related to products, hardware systems and accessories, installation, as well as billing issues.
Took second level technical and supervisor calls.

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Uat Test Administrator Resume

Englewood, CO

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