SUMMARY:

• Result driven, self motivated problem solver possessing exceptional leadership abilities and strong analytical skills.
• Extensive experience in hiring, mentoring, training and performance reviews of direct reports.
• Extensive experience in Quality Assurance across various Industry domains such as Banking, Healthcare, Logistics and Insurance.
• Extensive knowledge in managing enterprise system implementations, IV, RT/HME as well as X12 transaction sets.
• Extensive experience in leading small to very large implementations.
• Well rounded QA background in working with different software methodologies such as Waterfall, Agile and test driven
• Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications.
• Great Exposure to risk assessment and test reporting.
• Extensive test management experience using bug tracking tools such as Test Director, Quality Center, ALM, Jira, Test Rail and Bugzilla
• Client facing experience with excellent skills in project management & execution, communication, resource management and onsite - offshore delivery management.
• Highly Organized and Process Oriented with focus on Quality of the deliverables and customer satisfaction.

TECHNICAL SKILLS:

Operating Systems: Windows 2008 R2/ Windows 7 Enterprise/ 2003/ 2000/ XP and UNIX.

Automation Testing Tools: Win Runner, TestQuestPro, Quick Test Pro and Rational Tools.

Web Technologies: ASP, Web Services, Windows services, JavaScript, VBScript, HTML, CSS, XML, Dreamweaver, Adobe Photoshop, Sales Force

Databases: MS SQL Server 2008/2005/2000/7.0/6.5, Oracle 8i/9i, PL/SQL

Defect Management Systems: Application Life Management (ALM), Quality Center, Test Director, Bugzilla, Jira, PLOG Suite, CNR Reports

Servers (Application/Web/Transaction): IIS 5.1, IIS 6.0

EDI: BizTalk, Mercator

Version Control Tools: MS Visual Source Safe, Team Foundation Server, Star Team 5.2

Documentation and Project management Tools: MS Project, MS Office, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential

Sr Consultant

Responsibilities:

• Responsible for the test planning of the CORE business into the MRAS product.
• Responsible for managing the end to end scripts for CORE/PRIME products
• Responsible for maintaining the Traceability Matrix for the business requirements for the implementation
• Responsible for maintaining test artifacts for the AUW Stream
• Responsibility for traceability matrix of requirements against the designed test cases
• Responsible for working with the core automation team to define the automation scripts meant for regression testing.
• Provide a detailed Test Execution Report to Project Management at the end of each release.
• Facilitate meetings with BSA’s and SME’s to get the QA queries sorted out during the test planning phase
• Prioritize the tasks for the internal QA team and work closely with the vendor to resolve the issues opened during testing phase.
• Work closely with App development team to understand the production issues and remediate the issues by rendering QA support for the same.
• Provide training to the newly on board QA resources and ensure the productivity is achieved by filling the knowledge gaps.
• Co ordinate the tasks with both onsite and offshore resources to ensure the deliverables are met.
• Provide the right status to the leadership and ensure the metrics are delivered to reflect the right visibility of the status, risks associated with the implementation.
• Work closely with automation team to design the automation suite that optimizes the regression suite and improve the productivity.

Software Quality Assurance Manager

Responsibilities:

• SME on all Coram systems and efficiently have team tested and migrate them to the CVS Data center using the right test strategy.
• Managed a team of 6 resources and coordinated with business to cross train all the resources to understand the IV business.
• Responsible for the direct reports performance reviews, hiring and aligning them to the leadership vision
• Managing multiple portfolios and accountable for projects and deliverables.
• Managed an offshore team to coordinate work activities and train them to increase productivity
• Responsible for managing testing of all the application interfaces.
• Efficiently ran the talent maturity program for the entire QA org and won accolades from all the senior leaders.
• Rated high for 2 consecutive years and was considered one of the best leaders in PBM ITQA
• Participated in all the Knowledge Management sessions and help the new managers understand the Specialty domain.
• Single point of contact for all the QA metrics of Specialty IT QA org.
• Managed the demand of the projects and forecast of the right number of resources.
• Proficient in cross training folks on defect management systems and implement the defect life cycle.
• Effectively look for cost saving venues and work closely with automation group to automate the regression suites to gain that productivity.
• Exposure to Vendor Management, risk and issue management
• Efficiently handled all the operational activities of the team which includes resource management, demand capacity planning, project estimations, budgeting and induction of new resources into the team
• Document, implement, monitor and enforce all the processes for testing as defined by the Org.
• Involved in defining/reviewing test strategy, test process, templates and check lists at a portfolio level.

Software Quality Assurance Advisor

Responsibilities:

• Managed a team of 6 resources and coordinated with business to cross train all the resources to understand the IV business.
• Managed an offshore team to coordinate work activities and train them to increase productivity
• Responsible for managing testing of all the application interfaces and enhancements.
• Manage schedule and implement the right strategy for numerous testing assignments, ensuring on time, on budget and quality of the system changes.
• Foster existing relationships while building new ones both internally across the organization and externally with vendors.
• Manage team, including hiring, retention and performance management.
• Work with management to prioritize & implement system enhancements, bug fixes and project releases.
• Managed implementation of vendor product that migrated all the IV locations from VAX platform by going through custom development
• Responsible for training users on the UAT test effort and help them arrive at the business scenarios to effectively test the systems.
• Guide resources on risk assessment and mentor them to use the right strategy to test the systems.
• Managed the SDLC process of the overall implementation in Quality Center
• Responsible for maintaining the Traceability Matrix for the business requirements pertaining to the Interfaces and Group enhancements for various implementations
• Maintain test artifacts in Quality Center
• Create traceability matrix for requirements and the designed test cases
• Responsible for working with the core automation team to define the automation scripts meant for regression testing.
• Provide a detailed Test Execution Report to Project Management at the end of each release
• Created Test strategy document by utilizing the Business requirements, design documents, Use case diagrams and Activity diagrams.
• Responsible for defect management and triage process with all stake holders
• Responsible for writing numerous complex reports to support user’s data needs.
• Responsible for the training of users as well as the test data for the training needs.
• Maintained the IMS system test environment by managing and performing software upgrades and populating test data
• Responsible for test estimates, resource forecasts and utilization
• Oversee compliance to quality assurance policies, procedures and standards for the QA department.
• Worked as the ALM Administrator and also the single point of contact to implement all the processes in ALM.

Quality Assurance Project Specialist

Responsibilities:

• Managed a team of 6 resources and coordinated with business to cross train all the resources to understand the IV business.
• Responsible for managing all the different CSR/ASC’s and ensure smooth testing of the same and to meet deadlines.
• Responsible for creating the end to end scripts for different functional areas on IV platform
• Thoroughly document all the signed off ASC’s with accurate test plans and associated scripts to make sure all the business requirements are tackled as a part of the test efforts. Ensure the Traceability matrix is managed across the board.
• Responsible for managing the regression suite of scripts in QC.
• Worked with the Solutions Delivery group to get the user requested web applications or reports tested to support business use.
• Created Test strategy document by utilizing the Business requirements, design documents, Use case diagrams and Activity diagrams.
• Responsible to interact with Business users to get the requirements clarified even before the functionality is ready for testing.
• Performed system testing for various Apria Service Change Requests received via the Catalyst software.
• Participated in configuring the Mercury Quality Center to cater to Apria’s needs.
• Performed ETL testing by validating the transformations and mapping logic via SQL Queries.
• Assisted with the coordination of software release upgrades and reviewed documentation
• Assisted in planning, preparing and executing system and regression testing of production systems and software releases.
• Assisted in preparing estimates and schedules for software releases
• Ensured compliance with quality assurance policies, procedures and standards for the department.

Sr Consultant

Responsibilities:

• Lead numerous client implementations representing QA team.
• Thoroughly analyzed the Business Requirements Documents and Functional Specifications documents for both Data and Application interfaces which obtain data from LOS.
• Proficient in validating the XML files as a part of Stage testing of Data Interfaces.
• Prepared System Test Plan, System Test Strategy and Test objectives for interfaces.
• Responsible for compiling Test cases for Pre testing and Down Stream end to end testing of the LOS application.
• Developed a strategy to implement the data flow from the front end to the different downstream partners through Stage testing.
• Reported defects in Quality Center.
• Well versed with the implementation of Agile and Water fall approaches.
• Well versed with the end to end process in QC.
• Thoroughly maintained standards for the Bug life cycle.
• Created automated scripts using Quick Test Professional for LOS application.
• Attended Status, Bug Triage and Business Meetings.
• Provided support across all SIT teams for Project issues.
• Built, executed and validated Interfaces related Isolated Test scripts.
• Work with the Core Application and Forms (Dev) team to validate issues experienced during the Isolated or E2E execution effort.
• Responsible for effective defect management.
• Build the necessary test approach and estimate scope of effort for Project defects and enhancements.
• Prioritize multiple projects and meet deadlines.
• Participate on Daily Triage Calls to report status and defend defects with business.
• Coordinate with the offshore team and assign work accordingly to have round the clock accomplishment of work.
• Acted as a Single point of contact for all the Interfaces issues.

QA Lead

Responsibilities:

• Responsible for test plan, test cases, test strategy and test scenarios for various client test implementations
• Represent QA on all the official walkthrough and Peer reviews.
• Manage the testing standards and ensure the projects are always compliant with the SOPs designed by center of excellence.
• Prioritize multiple projects and meet deadlines.
• Well versed with the different testing procedures.
• Assisted the QA Engineer with the automation of different portals.
• Responsible for the test data and E2E scripts of the application.
• Responsible for the test estimates and resource forecasts.
• Responsible for executing test scripts developed to automate the E2E flows.
• Responsible for the defect management
• Work closely with all external vendors and co ordinate any changes to eliminate the impact on internal applications.

Testing Center Administrator

Responsibilities:

• Troubleshooting computers for hardware/software related problems on Windows, Vax/VMS and UNIX platforms.
• Provide consulting on the use of technology available at the Testing center.
• Give formal instructions to students and staff on use of technology at computer labs.
• Training faculty, staff & students on various software products
• Maintaining network accounts in the department. Designed, implemented and tested dynamic pages written using ASP, HTML, JavaScript, DHTML and FLASH
• Involving in detecting performance bottlenecks and optimizing performance of the application
• Forecasting the sales at the Testing center in the coming years and optimize the complete business process.