OBJECTIVE:

QA tester driving industry standards and quality throughout the software development life cycle (SDLC) with extensive experience in point of sale testing and Aloha systems.

SUMMARY:

• Managed user acceptance test phases with Store Operations, Asset Protection, Marketing, Stakeholders, Director of Security
• Developed step - by-step test scripts used for testing and training purposes on the following systems: POS, AJB (processing and settlement software, Transfinder (signature capture), XBR Proact (fraud protection) and AS400
• Implemented twelve major projects into production with a 100% success rate
• Trained team members and contractors on the systems and test tools that are used daily
• Developed user acceptance testing guidelines for POS, AJB(credit card processing and settlement system), XBR fraud protection software, Transfinder, sales audit, Aloha & Menulink
• Developed an image process for the point of sale systems

TECHNICAL SKILLS:

• Point of Sale (SAP/Triversity, Aloha)
• Credit verification/settlement (AJB, Transfinder)
• Fraud prevention (XBR Proact)
• Inventory Systems (Menulink, NBO)
• Oracle
• Windows NT, 95, 98, XP, Vista, 7, and 8
• VMware
• ADP
• Microsoft Excel, PowerPoint, Word, Visio, Access, and Publisher
• SQL
• Java, C++
• HTML, VBS Scripting
• Experience in SDLC (Waterfall, Agile, Black Box, White Box, User Acceptance Testing)

PROFESSIONAL EXPERIENCE:

Restaurant Systems Analyst/ Menulink Database Administrator

Confidential, Denver, CO

Responsibilities:

• Tier 3 support for Hardware. POS Software & Menulink Database
• Hardware & Software database maintenance
• Creation of users, items, vendors & distribution centers in Menulink
• Implementation/upgrade of Menulink (food inventory system)
• Collaborated with the Stakeholders to ensure, the software and version were working with all systems, to ensure a seamless deployment
• Creation of 150 test cases
• Performed end to end testing with accounting team to ensure upgrade was performing as expected.
• Lead a team of 7 to test out their areas of the upgrade in a non-production lab
• Maintained lab to production standards weekly
• Reported and Track defect throughout the testing and issues to developers at NCR.
• Software testing to include two systems, ensuring the POS Software could still communicate properly with the new version, running of scripts to ensure the versions worked with each other

Systems Support Analyst

Confidential, Greenwood Village, CO

Responsibilities:

• Tier 3 Support, Software & Hardware testing
• Database Maintenance& Support
• Hardware & Software support, to include Menulink, Aloha, Oracle, ADP, Gift Card System, Aloha enterprise
• Created guides for new store implementation
• Developed 200 test cases for the Aloha upgrade project
• Tracked pass/fail by using a Quality Center
• Executed 200 test cases identifying 12 severity 1& 2 defects
• Perform test on multiple platforms and Aloha hardware
• Developed 50 test cases for the installation of Label printer
• Installed and programed printer on lab systems
• Executed 50 test cases identifying 2 severity 4 defects
• Perform test on multiple version of POS Software
• Test all track information on POS for new Gift Cards
• Validate promotions are correct on the POS
• Validated swipe and manual entry of Gift card on POS

Software Quality Assurance Test Engineer

Confidential, Lakewood, CO

Responsibilities:

• Executed 500 automation test runs
• Executed 100 manual test runs
• Executed all installation tests across multiple platforms
• Identified 20 severity 1 and 2 bugs
• Executed 50 manual test runs
• Executed 500 automation test runs
• Executed all installation tests across multiple platforms
• Identified 4 severity 1 defects
• Held position as QAQC Technical Lead
• Trained and coached developers in creating unit test scripts
• Created 2 test plans
• Created 100 automation tests for Vulcan using C#, Perl, Csh
• Fixed 20 broken Automation tests
• Assessed Vulcan to determine priorities for automation
• Created a plan and justification to move lab to VMware. Presented plan to Senior Executives and received approval to upgrade the lab.
• Cloned and moved 20 labs
• Prepped Hyper V lab systems to move them to the vSphere Web client
• Initiated 20 machines into a VMware environment

Quality Assurance Analyst

Confidential, Englewood, CO

Responsibilities:

• Developed 200 individual test cases for Confidential credit provider change project
• Executed tests and identified 70 severity 1 and 2 defects
• Conducted user acceptance meetings with the business
• Conducted recertification with Data Alliance, Confidential, Telecheck, and First Data
• Software testing to include six integrated systems, including Point of Sale (POS), (SAP/Triversity), AJB (authorization and settlement),XBR Proact(fraud protection software), Transfinder(signature capture software), AS/400 and Windows applications
• Held position as Quality Assurance Technical Lead
• Developed test plan and 250 test cases for real-time encryption
• Executed 250 test cases
• Identified 90 severity 1, 2, and 3 defects
• Conducted user acceptance meeting
• Collaborated with the Stakeholders creation, contributed ideas to make the process of implementing projects seamless
• Software testing to include six integrated systems, including Point of Sale (POS), (SAP/Triversity), AJB (authorization and settlement), XBR Proact (fraud protection software), Transfinder(signature capture software), AS/400, and windows applications.
• Led a team of four testers during the system and user acceptance test phases
• Conducted demonstrations to the business
• Developed 420 individual test cases for the project
• Executed tests and identified 90 severity 1 and 2 defects.
• Participated in project release schedule creation, contributed ideas to make the process of implementing projects seamless
• Led a team of six testers and developers during the unit, system, and user acceptance phases
• Created and executed test cases and plans for execution
• Identified 555 severity 1 and 2 defects
• Conducted user acceptance meeting for Store Operations and Asset Protection business units
• Participated in project release schedule creation, contributed ideas to make the process of implementing projects seamless
• Led a team of four testers and two developers during the unit, system, and user acceptance phases
• Developed process for re-image of development and QA lab systems
• Developed 754 individual test cases
• Executed test cases in unit testing and uncovered 463 severity 1 and 2 defects
• Participated in daily scrum meetings
• Set up an offsite test environment
• Executed 15 POS and credit validation tests in yearly disaster recovery exercises

Helpdesk Specialist

Confidential, Denver, CO

Responsibilities:

• Responsibilities included first-level support of store systems, troubleshooting, resolving software and hardware issues
• Led an Aloha database implementation to improve user experience and efficiency of the POS
• Maintained the Aloha POS for 52 restaurants by creating batch scripts for Aloha system to help with deployment of new keys to the POS, installing updates on the severs, troubleshooting when equipment was down
• Led store retrofits; on-site removal of old POS system and installation of new POS systems, replaced patch board with new and new cat 5 cabling, tested the systems to ensure communication
• Built and maintained a hardware portfolio of all equipment types, makes and models, printers, POS systems at two off-site depots
• Active Directory
• Responsibilities included networking computers for new restaurant openings (21 total stores), initial permanent installation of terminals and printers, troubleshooting applications and hardware, editing the database to be store specific
• Input all employees in ADP and Aloha payroll databases
• Conducted week-long classroom training of Aloha software for new associates and mangers
• Observed practice rounds and trained staff on data entry functions
• Created outlines and systems which were integrated into future classroom room training sessions