SUMMARY:

• Extensive history in the entertainment and software/technology industries
• Proficient at Information Systems troubleshooting
• Logical and disciplined approach to problem solving
• Proven ability to learn new tools and technologies quickly and apply them to the task at hand
• Diplomatic and approachable team worker
• Excellent written and spoken communication skills

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Software Development Engineer in Test

Responsibilities:

• Responsible for testing proprietary network stack for tethering infotainment head units over Bluetooth wireless to mobile data via Android, iOS and Blackberry devices for Toyota/Lexus and Chrysler/Fiat automobiles.
• Add and modify automated head unit simulation test suite integration tests on modified JUnit (Java) framework (SVN and git). Research, spec out, set up, documentation, manage and support test lab. Established automated build verification test solution for phones.
• Create Jenkins build servers for product and icecast audio servers for stream/codec/bitrate/metadata testing. Create tools in Python and bash scripting. Utilize Zed Attack Proxy HTTP and Wireshark network packet capture and analysis and Linux and OS X operating systems.
• Managed testing for entire product release lifecycle under Waterfall and Agile methodologies. Wrote user stories and tests/test suites. Perform defect investigation, write up and manage defects in Bugzilla, OnTime and JIRA, summarize and submit quality reports, QA sign - off and shipping release.
• Communicate status to project managers and stakeholders. Manage workflow and defects for contractors and customers. Instruct peers in new technology, operating system and software application knowledge.
• Participated in several innovation challenge hackathons; won department “Money Maker” award.

Confidential, Seattle, WA

Content Manager / Senior Content Specialist

Responsibilities:

• Recruited to join newly-formed Content Services team expressly created for the AT&T Media Mall relaunch.
• Quickly developed a deep understanding of internal content and storefront management tools with no formal training.
• Understand key mobile device technologies (J2ME, BlackBerry, Windows Mobile, OMA DRM) and how they impact the successful development and delivery of content.
• Categorized, tested, staged, published and archived digital content in the Content Management system during development.
• Lead a QA team in testing all pre-launch catalog content according to agreed upon client specifications.
• Apply know-how in digital entertainment (games and music) to content categorization and taxonomy.
• Create and manage a content testing plan designed to ensure a high level of content quality and positive end-user experience.

Confidential, Kirkland, WA

Quality Assurance Analyst

Responsibilities:

• QA on F.E.A.R. 2 DLC (downloadable content) on PC, Xbox 360 and Sony PlayStation 3, with emphasis on multiplayer network functionality.
• Dictionary and functionality testing of Scribblenauts on Nintendo DS.

Confidential, Seattle, WA

Software Test Engineer

Responsibilities:

• Software development life-cycle QA and website proofreading, collaborating with all departments.
• NSTL final builds submitted with zero bugs in a rapidly growing start-up environment.
• Set up and supported market and sales demonstrations to major carriers and venture capital firms.
• Established relations between wireless carrier representatives, negotiating reduced account costs.
• Successfully reduced monthly fees by 30% with Alltel Wireless.
• Received personal accolades from upper management for PR initiatives with carrier sales staff.
• Tracked inflow, outflow and inventory of several hundred cellular phones.

Confidential, Kirkland, WA

Software Test Engineer

Responsibilities:

• Ownership of Multiplayer Session Management and Host Migration, running extensive cases and ad hoc testing under tight deadlines.
• Designed and employed unstable networking environments (packet loss, latency, lag) with Windows network emulator, simulating XBox LIVE connectivity under real-world conditions.
• Cooperated with Multiplayer QA teams Banhammer, Voice, Matchmaking and Arbitration on the timely completion of tasks.
• Wrote and modified automation testing scripts with in-house ChiefScript language.

Confidential, Seattle, WA

Quality Assurance Manager & Testing Department Supervisor

Responsibilities:

• Oversaw quality control on 23 shipped mobile game ports for major publishers (i.e. SimCity, Destroy All Humans, Skipping Stone, Tiger Woods PGA Tour 2005/06, Jewel Quest) and development life-cycles for original applications.
• Praised as "meticulous" and as having "a great eye for quality."
• Analyzed internal designs and documentation to ensure inclusion of specified features.
• Organized daily operations of testing department and staff.
• Wrote test cases and ran test queries.
• Examined and critiqued technical and gameplay problems.
• Researched competitive product across PC and mobile platforms to analyze successes and failures.
• Collaborated with creative director and game designers on mini-game and level-design.

Confidential, Bellevue, WA

Software Quality Assurance Tester

Responsibilities:

• Managed validation and compatibility testing on mobile games and applications for deployment on nationwide POS Sprint kiosks.
• Configured and planned test environment and methodologies while verifying and documenting defects.

Confidential, Redmond, WA

Software Tester

Responsibilities:

• Performed functional and regressive testing and prepared bug reports in TestTrack Pro on client games and applications.
• Specify and establish hardware test labs for compatibility matrices.
• Examined and critiqued technical and gameplay problems and reported game balance issues to developer.

Confidential, Minneapolis, MN

Information Technologies Operations Analyst

Responsibilities:

• Member of initial response team, responsible for troubleshooting, distributing software, upgrading and patching 600 workstations on Windows 2000 WLAN.
• Liaison with district court judges - often requested as someone who would help a client understand a system for real-world use.
• Accurate and timely annual asset management and inventory for all systems owned by district courts.
• Composed documentation and manuals for Public Terminals, continually monitoring effectiveness and improving usability.
• Instrumental in repairing damage from virus outbreaks - recalled 300 machines and re-cloned systems with 100% intact user info and data after a widespread site infection.