Technical Analyst Resume ,Mke, WI - Hire IT People

SUMMARY:

15 years IT experience covering all levels of support, including requirements gathering/project planning and support, SOX/F.D.A. compliance, and disaster recovery.
Technical Documentation writer for: GxP/FDA Documentation (Build, IQ, OQ, PQ, TAP) test script / work instruction creation (including document routing and approval)
Veritas Netbackup administrator (w/ Netbackup Appliance)
RF scanner configuration and administration
Project experience (budgets up to 1.2m USD)
Linux/Unix experience
EMC SAN
HP Server
Strong work ethic / Self starter
Detail oriented
Scissor Lift certified

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential,Mke,WI

Responsibilities:

Systems Admin (Windows Server, VMware)
Travel to remote manufacturing facilities for project work and installations
Data Protection (Netbackup)
RF scanner administration
Imaging (PC/Server)
Purchasing
SAP GUI support
PLM interface support
IOS Device support
Project Management

Wintel Server Analyst

Confidential,Mke, WI

Responsibilities:

Active Directory
Citrix Administration
VMware Support
Wintel Server build / support
Data Center support

Data Protection Administrator

Confidential, Wauwatosa, WI

Responsibilities:

Veritas/Symantec NetBackup Administrator in a global environment (Versions 5.1 - 6.54, Windows 2000-2003 including virtual environments /Solaris 8-10/Red Hat Linux) including: Data protection and restoration of:
Network Attached Storage (NetApp Filer), Oracle/SQL databases, Citrix/VMware, and client backups including troubleshooting, backup policy design and administration
Project planning and support including: audit support (IT/Development Build/Test Life Cycle, SOX, F.D.A. and Internal), SOX (Global Control Owner, Responsible for Test of Design and Test of Execution documents, and), Disaster Recovery planning and testing, and Server and Client rollouts and upgrades
Liaison for client teams, Regulatory Leaders, Project Managers and Functional Leadership on operations, projects, and support activities (requirements gathering and reporting for release management and other build/development lifecycle activities).
NetBackup installation, version upgrades and client patching, including: Oracle binary installation, SQL installation, and client migration
Quality Assurance Validation Tester and Technical Reviewer (Servers, Clients, Tape Libraries, Master / Media servers, backup design, client qualification, and validation testing. Participated in SDLC Requirements gathering, analysis, document creation and loading test/build documents in document libraries).
Technical Documentation writer for: GxP/FDA Documentation (Build, IQ, OQ, PQ, TAP) and test script / work instruction creation
Trained Level 2 and Level 3 associates
Change Control experience
Remote administration of hardware and software
Global 24x7 On-Call rotation

Systems Administrator/Desktop Engineer/Backup Engineer

Confidential,Mequon,WI

Responsibilities:

Server/Desktop/Notebook, build, support, and administration (Deployment, OS and software upgrades, patch management, and testing installation in a Wintel environment)
Image creation, testing, and management
Windows Server 2k3/2000 support including (Active Directory: User creation and Access Control, group policy/permissions, print servers)
Project Coordinator: Planned and executed rollout of Encryption Anywhere on all corporate notebooks and Rollout of 400 Desktops (encrypted) with data migration duties.
Legacy systems support (Avaya telecomm, Power Plus)
Performed Data Protection and Administration duties (backup and restore utilizing Backup Exec/Iron Mountain). Also planned and implemented backup system.
Datacenter Support (including relocation)
IT auditing: hardware and licenses
Remote end-user support
24/7 On-call Rotation

Hardware/Software Analyst

Confidential,Milwaukee,WI

Responsibilities:

Project Management/Support: 300 PC Rollout, outlook Rollout/migration, Microsoft Office upgrade project
Account creation and user access management (Active Directory)
PC/Notebook/Server Image creation and validation testing
Hardware/Software inventory control
Install, upgrade, and troubleshoot all hardware and software.

Desktop Migration Technician

Confidential, Milwaukee, WI

Responsibilities:

Data Migration
Project planning/Support (450 PC Rollout)

Help Desk Representative

Confidential,Milwaukee, WI

Responsibilities:

Hardware and software Helpdesk support
On-site support and assisted in 1000 PC rollout

Application Support Analyst

Confidential,Milwaukee, WI

Responsibilities:

Hardware and software Helpdesk support
On-site support and assisted in 1500 PC rollout

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Technical Analyst Resume

Mke, WI

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