SUMMARY:

• Experience in full software development life cycle, including customer support, software design, testing and quality assurance
• Unique blend of strong technical knowledge, leadership and excellent interpersonal skills. Reputation as highly organized, dedicated and committed professional
• Proven ability to solve problems, develop solutions and perform well under pressure, with close attention to details

TECHNICAL SKILLS:

Languages: C, C++, C#, VB, Perl, Shell Scripting, Bash, XML

Operating Systems: Window, UNIX (SUN, HP, AIX), LINUX, Mainframe

Database: MSSQL, Access, Oracle

Testing/Quality Tools: Jira, ClearQuest, ClearCase, HP Service Manager, HP Quality Center, Clarify, TCAR, Salesforce

Automation Test Tools: STEP, STEPRUN, QTP, Softphone, IBM Rational

Test/Analyst Strength: Software functional testing, automation testing, regression testing, performance testing, capacity, load & stress testing, black/white/grey box testing,, unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), interoperability testing, robustness testing, browser compatibility testing, GUI testing, security testing, engineering stability, repeatability and accuracy test

Software Testing Methodologies: Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), CMMI, QMS, EMS, TL9000, Waterfall, Agile Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, Texas

Software Test Engineer

Responsibilities:

• Tested CAD/CAM restorative systems and software solutions for dental offices, laboratories and teaching institutions. Verified the computer - guided scanners, 3D image software and smart mills with manual/automation scripts within the Scrum development framework.
• Verified the requirements and developed the test strategy, test plan, prepared test data. Set up the test configuration and interconnect the products to form the test systems along with the test equipment. Queried subsystems/components status in tables and fields using SQL. Verified database reports and error logs to assist designers to reproduce/troubleshoot code defects and improve the functional performance. Provided accurate, complete and consistent test data in the required format.
• Wrote or revised test cases including the test purpose, procedure, acceptance criteria, and test set-up. Confirmed requirement coverage and documented trace with test cases. Verified matrics and testability across teams and products. Traced defects with JIRA.

Software Test Analyst

Responsibilities:

• Performed testing/verification for Report Generation Software (RGS) to support nationwide tax agents in campus and field locations. Made the estimation, risk analysis, test scope and test schedule. Reviewed functional design, identified critical test cases and end-end scenarios. Developed and executed the test plans. Verified complex tax calculation with different combinations. Performed Section 508 compliance testing and CEAS (Oracle based) interaction testing. Recorded the test results and wrote the defect reports using ClearQuest/ClearCase following the CMMI procedures.
• Screened and assessed the technical help requests from internal customers. Prioritized and assigned the issues to the multisite IRS support/development teams using HP Service Manager.

Software Support Engineer

Responsibilities:

• Provided technical support for Automatic Call Distribution (ACD) call center for AT&T, Verizon, Frontier and BT. Answered the customer questions and remote login to the customer site to monitor and troubleshot the field issues. Performed call processing debugging/troubleshooting/testing and verification using QTP and Softphone/STEP with UNIX. Tested the ACD compatibility with a new IP hardware configuration. Deployed the new software updates using Shell Scripting and XML in UNIX.

Software Engineer

Responsibilities:

• Initiated and performed feature capability testing. Developed test plan including test scenarios, test cases, testing environments, system configurations, and entrance/exit criteria following ISO TL9000 standard. Defined capacity test methodology and provided capacity projections for call model testing using automation test tools. Generated call categories, durations and incoming rate to perform capacity analysis using Excel.
• Performed Automation Testing and Regression Resting for User Acceptance Test (UAT). Created/updated and executed the automation test scripts for Black Box testing. Made performance analysis and identify the performance bottlenecks. Performed White Box design testing to validate intended code implementation with 100% code coverage. Assisted designers to find code weakness to improve the functional performance.
• Developed Billing Server for Sprint with the updated Call Detailed Record (CDR) format according to the billing specifications. Designed, coded and debug the implementation. Tracked the defect and updated the ticket status in HP Quality Center following SDLC procedures. Run call capacity test.
• Implemented the telecom features for AT&T, MCI and UCS that add/update/extract/pass the message/parameter transporting between wireline/wireless, local/long-distance, domestic/international, SIP/TDM and PBX/switch using C similar language. Performed call processing debugging/troubleshooting/testing and verification using automation tool Softphone/STEP with UNIX. Run the manual calls with Sagebox and Inetbox in the lab switch or customer field. Captured the call track, message track and logs/OMs.
• Working as the design planner, collected and analyze the field data from the customers and documented the requirements for the development team. Reviewed function specifications with customer and worked on the high level designs with developers. Participated the multisite meeting to determine the exact needs, expectation, constrains and interfaces.