SUMMARY:

• Over 13 years of experience in implementing department wide quality assurance processes and building highly effective testing teams. Expert in planning and implementing test strategy for critical IT application development efforts.
• Led end - to-end testing efforts for major projects involving on-shore and offshore resources for Telecom, Health Care, Financial Services and e-commerce industries.
• Expert in test planning, test cases, test lab creation and utilizing test management tools.
• Contributed in building automation and performance testing teams.
• Programs: Web applications (Intranet, Internet/B2B/e-Business), Interfaces/middleware and client server.
• SDLC: Iterative, Waterfall and Agile/SCRUM.
• Conducted third party tool evaluation.
• Installed and configured many versions of Confidential -ALM/QC/PC/QTP/Site Scope, TD, QA Automation servers.
• As a QC admin creating projects and customizing the modules in each projects and the fields as per the business needs.
• Creating base template to create new projects in QC/ALM.
• Involved in Quality Center Administration and Maintenance.
• Worked on PPM - QC integration with requirement module setup.
• Worked on Integration of ALM with the compatible applications suite
• Customizing Quality Center Defect tracking module using VB Scripting.
• Writing VB scripts in script editor to enforce additional constraints through workflow customization.
• Installed and configures many versions of IBM - Clear Case/Clear Quest/Green Hat/Rational Integration Tester.
• Configured and Setup Actional Tools Server, Oxygen, and other 3rd party tools.
• Upgraded Test Director, Quality Center, QTP PC and ALM.
• Worked as a Performance center administrator in installing & migrating from PC 11.00 to PC 11.52 and then to ALM12.50, 11.52.
• Providing access to new users, Adding new projects.
• Monitoring the Host allocations and Test Script Runs.
• Conducted testing on the servers using Load Runner & Performance Center to establish the load capacity of the server
• Involved in building a Performance Test Environment.
• Adding Hosts, Controllers, and Load Generators.
• Writing SQL to generate the dashboard reports; such as Daily Status reports, Weekly and Historical data.
• Writing SQL to test backend programs.
• Experience in debugging, setting SQL trace, API and writing custom macros.
• Involved in White Box and Black Box testing.
• Involved in creating subsets of test beds for easy execution.
• Involved in creating guide lines to write the Test plans and to perform Test execution and report the defects via bug tracking tools.
• Involved in building database servers such as Oracle and SQL as back end to QC/ALM and PC.
• Created ODBC-JDBC connections on 64-Bit Virtual Machines by installing Access Database engine and created repo Test Database.
• Worked on Test Data Management.
• Knowledge on Grid Tools.
• Knowledge on Data Masking, Data Sub setting, Data Tracking.
• Writing queries to fetch the data to build the daily status reports and historical reports.
• Customized ALM/Quality Center modules as per industry standards.
• Expert in installing automation tools, add-ins and 3rd party connectivity tools.
• Test Management, Requirements Management and Version Control tools

TECHNICAL SKILLS:

HP: ALM 12.50/11.52/11.5/11 /QC/PC TestDirector, WinRunner, QTP, UFT, Load Runner, Performance Center, and Synchronizer

Empirix: e-Tester, e-Manager, e-Load, e-Reporter, e-spider, e-Monitor

Rational: Requisite Pro, Clear Case, Robot, Test Administrator, Test Manager, Performance Studio, Site Check

Compuware: QA run, QA Load, QA Director, Test Partner

IBM: CQ, Green Hat

Defect Tracking Tools: JIRA, Test Director Defect Tracker, e-Tracker, Track Record, PVCS, Rational Clear Quest, DDTS, eZilla, Bit-Wire and QUEST

Testing Types: Unit, Functional, System, Regression, White Box, Black Box, End-to-End and UAT

Reporting Tool: Dashboard 9.2, Crystal Reports V10, Actuate 6.0 - Advance Reporting Tool, Clear View

Scripting Languages: TSL, Visual Basic, SQA Basic, and C, API, OTA

Databases: SQL 2008/2005/2003/2 k, Oracle 9.i/10g.2, TOAD

Operating Systems: Windows 7, 8.1, XP, 2K, 98/95, DOS

PROFESSIONAL EXPERIENCE:

Confidential, FortMill, SC

Tools Admin

Responsibilities:

• Designed, and Implemented ALM 12.50 / UFT 12.50 on Windows, Citrix, and VM environments
• Customized all modules as client needs in Tools Test Environment as well as in Production Environment.
• Created and customized Template project(s) to create/copy new projects.
• Involved in daily review meetings initially to provide the information on each module(s) and rough workflows on each module within ALM and User Group(s) and their Responsibilities inside ALM, provided guidance to team(s) on how to approach and use the product(s)
• Designed and Implemented workflow customization in Requirements, Management (Releases), Testing (Test Plan, Test Lab) and Defects.
• Developed and Implemented Requirements and Test Plan Excel Import sheets to Import Requirements and Test Cases into ALM.
• Developed and provided rough workflow diagrams and Input information for all and mandatory major field(s) and sit with BA(s) to develop Visio diagrams for user(s) reference.
• Working closely with Citrix Team to implement ALM, UFT to work with Client application(s).
• Worked closely with System Administration and system supporting team members to push the ALM and UFT packages on user(s) desktop and Connectivity within ALM and UFT.
• Working under supervision of Project Manager and Team/Test Leads to provide necessary information and knowledge sharing to work and support on Modules within ALM.
• Created ALM user documents on each module on how to approach and also provided few demos on modules and its functionality.
• Designing and Customizing ALM workflows on the basis of upcoming special upgrades for the application.
• Working on Dashboard Reports to simplify and helping Test Coordinators to develop
• Currently supporting 8+ projects.

Confidential, Reston, VA

Test Manager

Responsibilities:

• Conducted progress meetings and resolving technical/non-technical issues.
• Guided detail structure of test plan and access to test case developers to write their test plans.
• Provided access to test execution teams
• Participated and Involved in reviewing the high-level business requirements for FIN46 processing within the Securities Cost Basis Sub ledger (SCBSL), and developed test cases for FIN46, FAS140, and MBS.
• Daily support to App users, UAT Testers and End users.
• Working on best practices and building the best methods implement on ALM 11.52
• Worked with Project Managers and Team/Test Leads to create Test Plan, Release, and Other Modules
• Customizing workflow depends on the New and UAT project requirements.
• Clear view is Internal Confidential Reporting tool, which is integrated with ALM.
• Created UAT projects from the Base projects also supported Test Plan, Test Lab and Defects for UAT.
• Supported on Clear View tool and helped teams to sync fields and field values from ALM to Clear View when generating Daily Metrics.
• Fields and Entity customization.
• Involved and supporting 300+ projects.
• Supporting on Win 8.1 to install ALM 11.52
• Involved in supporting VMware, UFT Testing tool, ODBC, JDBC drivers’ installations and connectivity.
• Developed several SQL(s) to fetch the data from all different modules from all projects to populate the metrics in Excel by using SQL server Authentication.
• Created number of new projects in the past 6 months period and customized based on team requirements.
• ALM was integrated with JIRA.
• Supported JIRA for bi-directional requirements mapping and Defects.
• Developed many Analysis views from the ALM 11.52 Dashboard module.
• Supporting 5500+ users throughout the Confidential .
• ALM architecture is clustered network with 4 app servers and DB.
• Created ODBC-JDBC connections on 64-Bit Virtual Machines by installing Access Database engine and created repo Test Database for regression Testing.
• Performed Performance Center adding Controllers and Generators to base on project size and criticality.
• Adding VUsers and Hosts and Monitoring allocation(s) and Test Runs.
• Supporting non-response PC/Load Generators.
• Provide tool utilization guidelines to the users.
• Allocating/Maintaining VMware and installing/configuring tools.

Environment: ALM 11.52, PC 12.0, UFT, Virtual Machines, JIRA, Agile, DOORS, Oracle, XP, Win 8.1 and Clear View.

Environment: QC 8.2, Requisite Pro, Oracle 9i, Web Logic, .Net, Web Methods Broker, JDBC, Windows XP, Windows 2000/03 Server, MS-SQL 7.0

Confidential, Charlotte, NC

QC Admin/Tech Tool Support

Responsibilities:

• Daily support to Technical users, Business/UAT users and End users.
• Working on best practices and building the best methods to upgrade the QC 11 to QC 11.50
• Customizing workflow depends on the project requirements.
• Involved in Regression testing by using Green Hat5.4, and RIT 8.0.1.3 for couple of projects.
• Installed GH 5.4, and RIT 8.0.1.3 on Virtual Machines to test the UAT Test suites also integrated with ALM 11.5 to referring UAT Test plans side by side on Virtual Machines.
• Created separated Test Database for one of huge project which we wanted to test using Test Data.
• For this I created ODBC-JDBC connections on 64-Bit Virtual Machines by installing Access Database engine and created repo Test Database.
• Involved and supporting 3 different ALM instances including 100+ projects.
• Participated in Upgrading SiteScope from 11. 13 to 11 .20 & 11.22. upgraded PC 11.00 to PC 11.52
• Involved and support VMware, includes RIT Regression Testing tool, Hogan, Test Databases, ODBC, JDBC drivers’ installations and connectivity.
• Supporting IBM - CQ, Green Hat, RIT, and 3rd party tools and maintenance.
• Supporting on Tools customization.
• Provide tool utilization guidelines to the users.
• Allocating/Maintaining VMware and installing/configuring tools.
• Managed QC 9.2, and created custom templates in QC, setup projects, adding new users, and setup privileges.
• Participated in daily meetings to resolve QC issues.
• Conducted status and QA workflow meetings with project managers/team leads on their release/cycle executions and defect logs.
• Generated and documented the Metrics, Scorecards based upon releases/cycles.
• Verified Request and Respond Data in log files, which were coming from different Database(s).
• Verified Data with the Toad Interface tool running SQL queries in the Data Base.
• Developed API(s) and Writing OTA(s) to fetch the data from Quality Center Tool.
• Developed several SQL(s) to fetch the data from all different modules from all projects to populate the metrics in Excel by using SQL server Authentication.
• Excel Macros, API(s) to generate the custom reports, after gathering the input information by using SQL(s).

Environment: ALM 11.0, PC 11.0, Confidential 11.0, QTP 11.00, Site Scope 11.22, CQ 7.1, Green Hat5.4, RIT 8.01.3, Actional Team Server, LISA, Oxygen, Virtual Machines, SQL2005/2008, XP, JBOSS & SharePoint.

Confidential, Bloomfield, CT

ALM 11.5 Admin

Responsibilities:

• Participated in Topology and Solutions Document status meetings on ALM 11.5 setup with business partners/project managers/project team leads.
• Authored design documents for module customization and integration with 3rd party tools.
• Created templates for ALM projects and setup privileges.
• Provided tool utilization guidelines to team coordinators/project team leads.
• Setup Waterfall, Agile, Jira, SDLC methods.
• Performed report customizations from Excel.
• Developed API(s), SQL and written OTA(s) to fetch the data from backend databases.
• Validated target data and internal reporting data.

Environment: ALM 11.5, SQL2005/2008, XP, JBOSS, VB,JIRA, Agile, Excel, MS Office, Citrix, API, OTA & SharePoint

Confidential, SFO, CA

Responsibilities:

• Managed and Administrated Confidential -10, Performance Center 11, and QTP 11
• Upgraded Load Runner 9.2 to 11 and 11 to Performance Center 11 with ALM 11.
• Created projects and providing access to controllers and generators to project users.
• Performed backend testing and migration/up gradation different databases.
• Archived old and outdated projects as GAP standards.
• Conduct status review meetings with project managers/project team leads and provided tool utilization guidelines to team coordinators/project team leads. .
• Setup SDLC workflow meetings with the project management and end users to implement in ALM/QC.
• Involved in Test Data Management to test the functional and Regression test suites by copying the production data.
• Worked on Report customizations.
• Developed API(s) to fetch the data from ALM/QC.
• Interacted with Business Users, Developers, and Testers to resolve the issues.

Environment: Confidential -10, PC-11, QTP-11, SQL2005 / 2008, XP, JBOSS, VB, MS-Office, SAP, Citrix, Radia API, OTA & SharePoint

Confidential, Columbus, OH

ALM Admin/Tech Tool Support

Responsibilities:

• Installed/configured Confidential -ALM-11 and developed custom Templates for Quality Center projects, Setup Projects, adding New Users, setup privileges, and customizing Defect Module within Quality Center.
• Provided the guide lines on Tools to Team Coordinators/Team Leads.
• Integrating existed helpdesk and QA defect tracking tools to Confidential -ALM.

Environment: Confidential -ALM 11.0, SQL2003, XP, JBOSS, VB, Excel, API, OTA & SharePoint, HEAT, MKS, PSNEXT

Confidential, Dallas, TX

QC Admin/Tech Lead

Responsibilities:

• Led/Managed QC 8.2 users, and participated in migrating QC 8.2 to QC 9.2.
• Responsible to conduct GO/NO-GO meetings with project managers/team leads.
• Lead the Test Coordinators and setup the calls/live meetings on QA/QC workflow.
• Lead the QC Project(s) Admin and conduct the daily status meetings.
• Worked closely with Development / Business teams to resolve issues and provide feedback to nail down the defect and other application issues.
• Generated CROSS Module Reports by using Crystal Reports V10 based upon the request from different projects.
• Worked closely with Test Strategy, and Test Data Management for regression test suites.
• Supported STET internal tool and single/multi-project-based testing by using Performance Center.
• Pinpoints root-cause application performance problems.

Environment: QC 8.2/9.2, Confidential -PC QA, ITG, PRO, Oracle 9i.2, SQL2000, IIS6.0, Crystal Reports V10, Dashboard 9.2, SAP, Solution Architecture Manager & Windows 2003

Confidential, Houston, TX

Sr. QA Analyst/ Quality Center Admin/Tech Lead

Responsibilities:

• Participated in verifying; functionality, compatibility, reliability, security, integration of applications on Windows operating system.
• Performed security testing on routing technologies and interfacing systems.
• Expert in verifying GUI consistency against different browsers requirements.
• Created VUGen scripts and GUI scripts for Performance/Stress testing.
• Prepared test data and test analysis reports.
• Developed regression test cases for TRUE RES, TRUE COMP, and TRUE info applications
• As a QC Admin/Team Lead - Installed new QC server, which contains Application server, web server, and database server.
• Worked on different management reports such as (Daily Defects, Daily Metrics, Test Plan vs. Test Lab and combination of Requirements).
• Responsible for QA Automation servers and client machines, writing test plans, importing Test Plans into Test Director from Excel or Word of wide variety of web-based applications.
• Migrated Test Director 8.0 to Quality Center 8.2
• Test Run Reports using Actuate 6.0 from Test Director.
• Migrated QC 9.2/Oracle 9i.2 to QC9.2/Orcale10g.2.
• Participated in migrating R&D systems and over 30 other projects; using the Load Balancer architecture technology.
• Installed/Configured Confidential -QC Mercury suit.
• Involved in White Box and Black Box testing.
• Involved in creating subsets of test beds for easy execution.
• Involved in creating guide lines to write the Test plans and to perform Test execution and report the defects via bug tracking tools.
• Integrated 3rd party tools to Quality Center such as Requisite Pro, Clear Case, Bug Zilla, Track Recorder to move existed data into Quality Center.

Environment: QC 9.2, Dashboard9.2, Bug Zilla, SQL, Requisite Pro, Clear Case, Track Recorder, QA, ITG, LDAP, Oracle 9i.2/10g.2, IIS6.0, Share Point, and Windows 2003