SUMMARY:

• Information Technology (IT) professional with extensive experience in the management, development, testing, and maintenance of complex applications using a wide range of web services, client/server, and mainframe technologies within the telecommunications, credit card, retail, and hotel industries.
• Served as QA/Test Lead, Test Architect, QA Manager, Project Manager, Delivery Manager, Business Analyst, Solutions Architect, and Software Developer.
• Highly motivated, goal oriented professional consultant with a record of exceeding expectations and delivering results commensurate with employers’ strategic goals.
• Articulate communicator
• Confident and poised in cross functional groups and client interactions
• Coaching and mentoring advocate
• Developed efficient onshore and offshore teams
• Managed multiple simultaneous projects and releases
• Proficient in Waterfall and Agile delivery methodologies
• Strong work ethic and commitment to delivery excellence and exceptional client relationships
• Managed and developed numerous applications utilizing Software Development Life Cycle (SDLC) methodologies and processes.
• 20+ years of software development using Mainframe, UNIX, PeopleSoft, and Informatica technologies
• Applied Quality Assurance (QA) methodologies and processes in the management and execution of release testing efforts. Managed and created Test Plans, Test Strategies, Test Approaches, Test Scripts, Requirements Traceability, User Stories, and Use Cases. Managed and executed Unit Test, Assembly Test, Stability Test, Performance Test, Application Product/System Test, Integrated System Test, User Acceptance Test, and Production Sanity Test.
• Served as Business Analyst (BA) to solicit and document business requirements from users and product owners and worked with developers and testers to define unambiguous verifiable functional and technical requirements.
• Contributed to change management planning and release scheduling.
• Managed production support and defect management.
• Managed onshore and off shore teams and delivered training and Knowledge Transfer.
• Mainframe expert with wide range of application development and QA experience
• Adept in Data Warehousing ETL execution and testing.

TECHNICAL SKILLS:

Platforms/OS: .Net, MVS/ IBM Mainframe, OS/390, z/OS UNIX, Windows, Web, UNIX, VM

Databases: Oracle, Sybase, SQL Server, Teradata, MS Access, VSAM, IMS, DB2

Tools: /Software: TIBCO, SOAP/UI, SOAP Sonar, MDM, Data Warehousing, ETL, Secure FTP, TSO, ISPF, VM/CMS,TOAD, RapidSQL, Connect Direct, SAR, CA - 7, CA-11, AbendAid, IBM Utilities, CICS, SQL, Endeavor, Librarian, ClearQuest, ReqPro, Service Desk, FMS, SharePoint, Visual Studio, MicroFocus COBOL, .NET, COBOL, IMS, MFS, CICS, JCL, SyncSort, SQL, SQR, Informatica & PowerExchange, MicroStrategy, XML, HTML, PeopleSoft Payroll/HR, PeopleTools, PeopleCode, AppEngine, PL/SQL, REXX, Microsoft Office, VSO, TFS, MTM, Jira, Confluence, Restful API s, RabbitMQ

Testing Tools: Quality Center ALM, Quick Test Pro (QTP), IBM Rational ReqPro, ClearQuest

Management: Documentum, SharePoint, Librarian, Panvalet, Endeavor, Kintana, CCC Harvest, CMVC

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Quality Engineer III

• Utilized Agile methodology to complete QA activities for software releases delivered in multiple Sprints.
• Participated in Sprint planning, estimates, scoping, and daily standups.
• Implemented and configured iterative software build packages created by Jenkins.
• Used Jira and HP Quality Center to manage the initiatives and create required QA deliverables.
• Participated in design and test reviews for onshore and offshore resources
• Executed testing of user stories for new and revised functionality in .Net Restful API Environment
• Interfaced with third party development teams to coordinate test data and schedule for Sprints
• Managed test environments setup, interface application coordination, incident resolution, and data refresh
• Interfaced with project managers, business analysts, developers, and end users to resolve testing issues and defects

Confidential, Duluth, GA

Technical QA Lead

• Executed QA activities for a variety of software initiatives with Agile like delivery methodology using client server and mainframe technologies.
• Created knowledge transfer plan to increase the business acumen of new resources
• Advised offshore QA teams in India and Brazil for the execution of manual test scripts and the design of Selenium automation framework for regression testing
• Designed and executed test scripts to verify data warehouse reports, interfaces and backend Oracle, SQL Server, DB2, and Teradata data from Informatica and SSIS ETL processes.
• Interfaced with third party development teams to coordinate test data and schedule for Sprints
• Designed and executed testing of user stories for Salesforce.com releases
• Managed testing activities and deliverables for PeopleSoft HR/Payroll customization and upgrade release
• Designed and executed test scripts for releases of third party software used to collect digital assets
• Provided process improvement assessment to increase delivery productivity.
• Managed test environments setup, interface application coordination, incident resolution, and data refresh
• Facilitated requirements review, revision, and signoff by development and test teams.
• Interfaced with project managers, business analysts, developers, and end users to resolve testing issues and defects
• Provided data setup and support for user acceptance testing
• Provided status reports and statistics to leadership and end users

Confidential, Atlanta, GA

PMO QA Lead

• Managed test execution at the program level for mainframe, client-server, and web services applications impacted by the project requirements.
• Created the Master Test Plan and implemented the project Kick-off
• Provided status reports and statistics to leadership and end users
• Worked with automation team to implement reusable QTP process to verify 1400+ scenarios for verification of decision engine results.
• Executed and verified automated scripts to verify decision engine outputs consumed by interfacing applications
• Managed test environments setup and data refresh
• Managed User Acceptance testing and served as point of contact for issues and questions
• Facilitated daily defect meeting
• Interfaced with project managers, business analysts, developers, and end users to resolve testing issues and defects
• Provided status reports and statistics to leadership and end users

Confidential, Johns Creek, GA

QA Lead and Senior QA Analyst

• Executed testing activities related to initiatives for multiple simultaneous software and hardware releases of Macy’s customer information and marketing applications using Mainframe, Unix, and Web Services
• Advised offshore resources and executed QA activities for the verifications required for implementation of 14 new delivery environments for Macy’s Advertising Systems (MAS) applications
• Executed Functional Testing, Integration Testing, and User Acceptance Testing for Macy’s newly developed eWallet application using web services, XML, TIBCO, REST, and SOAP/UI
• Designed test data plan and coordinated with interfacing applications to verify backend data
• Managed test environments setup and data refresh
• Peer reviewed business, functional, and technical requirements with business analyst, developers, and testers
• Interfaced with applications, developers, and end users to resolve testing issues and defects
• Provided status reports and statistics to leadership and end users

Confidential, Columbus, GA

Senior Test Analyst

• Executed testing initiatives for multiple simultaneous software projects for TSYS credit card applications in mainframe and web services environments using IMS and DB2 database management systems
• Designed and executed test scenarios, scripts, and user stories
• Developed Test Strategy, Test Approach, Requirements Traceability Matrix and other required deliverables
• Designed test data plan and coordinated with interfacing applications
• Participated in peer reviews of requirements and development team deliverables
• Interfaced with applications, developers, and end users to resolve testing issues and defects
• Provided status reports and statistics to leadership and end users

Confidential, Johns Creek, GA

Sr. Test Advocate

• Executed testing of multiple simultaneous software and hardware releases of Macy’s customer information and marketing applications
• Piloted use of Quality Center - ALM to manage QA activities
• Executed testing of web services using, XML, TIBCO, SOAP/UI.
• Used Master Data Management (MDM) software and processes to test interface files into the data warehouse.
• Created test deliverables including Test Strategy, Test Approach, Requirements Traceability Matrix, User Stories and other required SDLC artifacts
• Designed test data plan and coordinated with interfacing applications
• Participated in peer reviews of requirements and development team deliverables
• Interfaced with applications, developers, and end users to resolve testing issues and defects
• Provided status reports and statistics to leadership and end users
• Created repeatable mechanized process for regression testing of standard functionality and web services

Confidential, Atlanta, GA

QA Manager

• Managed testing for all SDLC phases for multiple major and minor releases of Confidential ’s DSL data warehouse
• Created and managed release estimates, budgets, and resource allocations
• Managed and mentored team of onshore and offshore resources for the execution of each release’s Stability Test, Performance Test, Application Product Test, Integrated System Test, User Acceptance Test, and Production Sanity Test
• Created Knowledge Transfer plan and documents for new onshore and offshore resources
• Coordinated input test data to/from Oracle CRM, Siebel, and MCDB interfacing applications
• Managed test environments setup and metadata refresh.
• Created and managed delivery of all testing deliverables: Test Strategy, Test Approaches, Project Plans, Test Scripts, Requirements Traceability, Use Cases, and other required documents
• Peer reviewed development team deliverables for all phases: planning, estimate, requirements, design, construction, unit test, assembly test, and implementation.
• Configured and executed Informatica ETL processes to load test data warehouses
• Worked with interfacing applications, developers, and end users to resolve testing issues and defects
• Provided status reports and statistics to leadership and end users
• Created deliverables for the conversion from Oracle and Sybase to Teradata
• Developed testing process standards, guidelines, artifacts, templates, and best practice examples
• Complied with all Sarbanes-Oxley (SOX) requirements

Confidential, Atlanta, GA

Software Developer, QA Manager

• Software Developer and Integrated System Test Manager for Confidential 's highly customized PeopleSoft HR/Payroll application
• Maintained PeopleSoft 6 Payroll application to free up the remainder of the staff for assignments in upgrading to PeopleSoft 8
• Assisted team in converting application from IBM mainframe environment using DB2 databases to UNIX environment using Oracle databases and upgrading from PeopleSoft release 6 to PeopleSoft release 8
• Developed SQR, PL/SQL, PeopleTools, PeopleCode, COBOL, UNIX scripts and JCL for batch processing and PeopleSoft online functionality
• Served as data center point of contact for resolution of all production batch processing failures
• Interfaced with DBA’s to schedule database maintenance and release upgrades
• Managed integrated system test for multiple major and minor releases
• Developed documents and processes that conformed to Accenture SDLC methodology
• Served as a primary participant in the interview process that led to CMM-3 certification of the Payroll application
• Served as member of the Best Practices Focus Group for development organization

Confidential, Atlanta, GA

Software Developer

• Software Developer for Asset Management Application
• Developed application batch and online software utilizing PeopleSoft Release 5 implemented in UNIX environment with Oracle databases
• Transitioned from Confidential to Accenture on February 1, 1998 in mega outsourcing agreement.
• Utilized PeopleTools, PeopleCode, Autosys, SQL/SQR, DDS, MF COBOL, CMVC, Softbench