SUMMARY:

• 15+ years of rich IT experience across industry verticals. Primarily Experienced in Telecom, Cable & media and Financial Services (Retail Banking) domains.
• As a SFDC certified administrator and Service cloud Consultant contributed to requirements analysis, design and integration of systems.
• Good exposure to DWH systems, primarily worked on Informatica development and involved in performance tuning of the system to meet the Business SLAs.
• Is a highly Tech Savvy and Played key roles of SDLC as Developer, Technical Lead, Consultant, Test Lead and Project Manager and has rich experience in handling customer facing management roles.
• Experience on the QA life cycle and testing of the complex integrated systems.
• Very strong programming skills and analytical skills with hand on extensive experience in C, C++, PL/SQL and Unix shell scripting.
• Experience on work size estimation, planning, Risks identification and mitigation planning.
• Highly delivery and result oriented with soft spoken and let us do attitude makes to fit the organization well and meet the organization goals.
• Experience of leading diverse teams spread across the globe.

TECHNICAL SKILLS:

Languages: C, Pro*C, C++, Core Java, SQL, PL/SQL, Unix shell scripting

Products/Packages: Informatica, SFDC, Kenan/BP, Oracle E - Billing

Tools: Rational Clear case, VSS, Toad, PL/SQL developer, PVCS

Databases: Oracle, Sybase

Domain Experience: Telecom, Cable & Media, Financial Services (Retail Banking)

PROFESSIONAL EXPERIENCE:

Confidential

Environment: /Technologies: SFDC Service Cloud

SFDC lead

• As SFDC application lead, responsible for the overall delivery of the project which is in line with the business requirements gathered.
• Working closely with end users to determine the key pain points and mapped business requirements to features available in SFDC.
• Arranging CRPs with business partners to determine the key metrics and goals to be achieved and demo of built functionality periodically.
• Aiding project teams coordinate parallel development of multiple components.
• Identifying the Risks in the delivery and having mitigation plan in place.
• Tracking the development progress and status and keeping the stake holders updated.

Confidential

Environment: /Technologies: SFDC, Java, Linux

Application Lead

• As application lead, responsible for the overall delivery of the project which is in line with the business requirements gathered.
• Supporting the SQA testing and defect fixing, tracking of the defects status.
• Tracking the development progress and status and keeping the stake holders updated.
• Led agent training program for the new system including call scripting to aid agents.
• Post-Go Live support and agent’s enrollment and ~20000 agents rollout support.

Confidential

Environment: /Technologies: Oracle E-Billing, HTML, J2EE, Oracle BI, Linux

Development Lead

• Transformation of the bill feed as E-Billing needs.
• Loading of the Bill Feed into the E-Billing System.
• Notifying the customers on the invoice availability.
• My responsibilities as part of this project include:
• Prepare and publish for workshops plan and conduct workshops to review the custom requirements.
• Analyze the bill feed and perform fit gap analysis against the requirements.
• Design the transformation logic to transform the bill feed into required format.
• Design the solution for data Load using the OWB and for complex requirements.
• Project planning and tracking and status reporting to the stake holders.
• Scheduling of daily calls with the dev team and review of the progress.
• Training material preparation and conducting the training.
• Defects fixing during ST/SIT/UAT phases and support.
• Identification of the Performance bottle necks and tuning of system.
• Production rollout support and post-production support and handing over to production support team.

Confidential, Macao

Environment: /Technologies: Linux, Jboss, J2EE, MySQL

Billing Consultant

• Manage subscriptions to different services - activation/change service/deactivation
• Bonus Point Management This is system is made available for
• Fixed Line Subscribers
• Internet Subscribers
• Mobile Subscribers
• As a Billing expert, my responsibilities as part of this project include:
• Conduct the workshop, to gather requirements and review the requirements.
• Design the data load process to meet the customer requirements.
• Perform system testing and verify the functionality implemented.
• Project planning and tracking and status reporting to the stake holders.
• Defects fixing during ST/SIT/UAT phases and support.

Confidential

Environment: /Technologies: Informatica, J2EE, C, Oracle, Unix.

Project Lead

• Feasibility and Functional analysis of upcoming project requirements
• Providing Estimates and Execution Planning for projects
• Review of Technical Design documents with Development team
• Resource planning for the Development of enhancements.
• Guiding the testing team in delivering the System Test Plan and Results.
• Team Management which includes monitoring the progress on project activities which are assigned to team members.

Confidential

Environment: /Technologies: Informatica, Oracle, Unix.

Analyst and Environment Coordinator

• Review of the Business Requirements and feasibility analysis.
• Design the informatica transformations which meet the business requirements.
• Review of Technical Design documents with Development team.
• Unit testing of the solution developed to verify the system requirements are met.
• Contribution to system test plan and scope.
• Support and co-ordinate the System Testing team.

Confidential

Environment: /Technologies: J2EE, C, Unix Shell Scripting, Oracle, Sybase.

Test Lead

• Review of the Business Requirements and Billing solution Design documents.
• Estimation of the Test effort and Preparation of the Test Plans.
• Execution of test cases on Billing and Confidential system and Documentation of the Test results.
• Scheduling of daily calls among the testing team and status reporting.
• Contribution and support to System Integration Testing and UAT.
• Creation of the regression test bid.

Confidential

Environment: /Technologies: C, C++, Oracle, Sybase, Unix Shell Scripting.

Module Lead

• Defects assignments to team members and monitoring the progress.
• Handling of complex or critical defects and make sure to meet the SLA.
• Impact analysis document preparation and review of the same prepared by other team members.
• Knowledge sharing among the team via KT session and documentation.
• Conduct Code Reviews of the enhancements implemented by other team members.
• Support to other teams in fine tuning the system as part of performance testing.