SUMMARY:

A detail - oriented and versatile IT professional with developed proficiencies in systems & application software analysis/engineering, hardware/software, database and data application services, programming/applications development, troubleshooting, technical support, and technical writing. Possesses a thorough background in contemporary requirements for software development lifecycle, including testing and debugging. Designs and develops products on multiple platforms to support the long-term growth and profitability of an organization.

TECHNICAL SKILLS:

Languages: C++, C, Assembly, SQL, PL/SQL, Centura, Visual Basic, Perl / Shell Scripting, Software Life Cycle and Quality Assurance Testing Methodologies

Platforms: UNIX, Linux, MS Windows, Tuxedo, Mainframes and databases (Oracle, Informix, MySQL

Telephony: Computer Telephony Wireless and Signaling Concepts

PROFESSIONAL EXPERIENCE:

Senior Technical Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Develop as well as enhance new and existing CCM solutions using HP Exstream within a Linux/Unix backend development platform; also use Prinova's Messsagepoint on a Windows platform. Exposure to GMC Inspire.

Software Engineer

Confidential, Glenview, Illinois

Responsibilities:

• Enhance existing Point-Of-Sale (POS) system in C++ and SQL in MySQL database platform by: implementing threaded processing of an alerting system; automating a pricing discount procedure through a Java UI.

Software Analyst

Confidential, Oakbrook, Illinois

Responsibilities:

• Implemented various enhancements into existing hotel reservation and booking system in C / Unix and SQL in Informix database environment: includes improving application system performance by converting a process from serial to parallel subsystem and implementing a Multi-Language System (UTF-8) project.

Confidential, Deerfield, Illinois

Programmer-Analyst

Responsibilities:

• Led software development and maintenance projects in custom integrated system, handling drug records and prescription history, patient records management, automated dispensing, billing, and point-of-sale solutions.
• Provided technical support of system built on Centura front-end client, Tuxedo back-end server development in UNIX with C language, shell scripting, and SQL Oracle database environment. Developed in C, Centura, SQL, ksh and Perl scripting languages in Linux environment.
• Implemented new system for encrypting and delivering PHI data to external customer across mix of mainframe, Linux-based and Windows systems, using encryption software, ftp, and shell scripting/C language within NCPDP D.0 healthcare standards and protocols.

Confidential, Libertyville, Illinois

Software Engineer

Responsibilities:

• Held responsibility for CDMA wireless handset feature provisioning.
• Customized and executed Perl scripts to generate software modules resident in cellular handsets.
• Conducted testing using ClearTools and wireless handset interface tools, such as RadioComm, CPV and QPST.

Confidential, Arlington Heights, Illinois

Responsibilities:

• Developed and tested wireless state machine-driven protocol in telephony, using C/C++, DDD/dbx debugging and code optimization tools, such as Rational Purify, Klocwork, and Flexelint in UNIX OS environment.
• Created and executed shell scripts for testing several UMTS protocol modules.
• Tested and debugged C/C++ code of large-scale WAP implementation in UNIX Solaris OS environment, using several debugging and version-control tools and utilities.

Confidential, Chicago, Illinois

Senior Software Engineer

Responsibilities:

• Developed new applications and enhanced, maintained, and supported real-time imbedded casino and lottery gaming products, using C++ in Microsoft Windows and Linux environments with GUI front-end coded in Assembly language.
• Created detailed design documents from feature specification documents, adhering to SDLC (Software Development Life Cycle) processes established for SEI (International Software Excellence) level 3 organization.
• Delivered C/C++ code for processing video lottery application and developed and executed test plans to validate proper functioning of modules.
• Added Casino jurisdictional capabilities and customer-desired features into software base, using C++ in Win2000, WINNT, and Linux environment. Used MKS utility for archiving, version control, and error tracking.

Confidential, Schaumburg, Illinois

Field Application Engineer

Responsibilities:

• Worked with account managers to develop relationships with customers, supporting sales process from technical standpoint to reduce customer time-to-money and optimize satisfaction.
• Developed short C code and shell scripts to validate new telephony PCB (Printed Circuit Board) card products and features in lab environment, demonstrating APIs for various functional interfaces in organization’s product base.
• Prepared and delivered technical presentations and product demonstrations in person and via IP-based remote methods, such as NetMeeting, using Microsoft PowerPoint, Visio, and various other graphic tools.
• Researched customer technical challenges and answered technical questions, troubleshooting and tracking customer issues to resolution, and acting as liaison between customer and internal post-sales support.
• Teamed with account managers to manage customer base worth over $10M in annual quota, involving customer training and advocacy.