SUMMARY:

• IT Professional with extensive experience in the Banking industry while working for a
• Expertise in a broad range of functions including scheduling, executing, monitoring and resolving production batch schedules within a
• NOC Enterprise environment, troubleshooting, disaster recovery, system conversions, daily file transmissions
• Proven success in developing and documenting policies, procedures and workflows
• Improve efficiency through standardization
• Demonstrated ability to lead results driven teams through a focus on metrics, mentoring and coaching
• User Training and Support, Workflow Optimization, Change Control, Compliance
• Team Building, Quality Assurance, Problem Resolution, Data File Processing

TECHNICAL SKILLS:

SYSTEMS: Linux Ubuntu (Basic Knowledge), OS/390, Z/OS, Windows XP, Windows NT, Windows 98.

SOFTWARE: SQL in Oracle 11g using SQL Developer, Hierarchical Storage Management (HSM), Automatic Class Selection (ACS), Aggregate Backup and Recovery System (ABARS), Omegamon for MVS, Ca - Verify, TSO/ISPF, TSO/SPF, TSO/SDSF, SharePoint, Roscoe, Quickref, Batch Cemt, Control-M, CA7 Database Scheduler, CA Endevor, CA1, CA11, CA-View (SAR), IBM-TIVOLI INFOMAN, JCL Database, CA-Librarian, EXPRESS, NETVIEW, SARJCL, SARRPT, SARUSER, TMON for CICS, Endevor, Microsoft Office (Outlook, Word, Excel), MVS, Vtam, Jes2, Jes3, OPS/MVS, Upstream, Info Management, .

HARDWARE: STK 9330, STK 9311, STK 9310, STK 9741E, IBM 9672-r76, IBM 2086, IBM 2107, IBM 2105, IBM RS/6000, IBM 3820/3827 printers, IBM 3900, IBM 3160, IBM 4100, IBM 6262 printers, IBM 3490/3480 tape drives, IBM 3494 tape management system.

EXPERIENCE:

Confidential, Baltimore, Maryland

Mainframe Storage Management Specialist

Responsibilities:

• Monitored, supported, maintained, and enhanced associated storage, backups, and data replication for a 11 Sysplexes
• Investigated Production Mainframe DASD Space Availability and investigated cause of mainframe space concerns
• Analyzed DASD storage connected across all Logical Partitions (LPARs)
• Provided mainframe DASD space capacity where required
• Checked required mainframe ACS code modifications
• Processed required Mainframe SMS construct modifications and test all changes using the SMS test facility prior to installation
• Analyzed management class constructs defining retention requirements for data sets
• Supported Device Facility/Systems Managed Storage Automatic Class Selection (DF/SMS ACS)
• Supported Aggregate Backup and Recovery System (ABARS)
• Reviewed data replication resource availability and status
• Analyzed and determine cause of DASD backup and data replication failures
• Provided resolution for backup and/or recovery infrastructure shortages

Confidential, Washington D.C

Mainframe Computer Operator

Responsibilities:

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Execute and monitor system backup systems.
• Monitor the system for equipment failure or errors in performance.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Record information such as computer operating time, problems that occurred, and actions taken.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Retrieve, separate and sort program output as needed, and send data to specified users.
• Answer telephone calls to assist end users encountering problems.

Confidential, Laurel, MD

Production Support Analyst

Responsibilities:

• Consistently meet programmers requirements, developing appropriate job schedules for batch processing, workflows and generating the related reports.
• Trusted to monitor productions busiest schedule, weekend nights.
• Coordinate batch job implementations for production conversions and decommissioning of systems with the Application teams and Production Support teams.
• Support the disaster recovery team in bringing applications back on line by ensuring the recovery programs are scheduled in the correct sequence.
• Communicate effectively any problems, questions or concerns to direct supervisor, as many as 4 Vice Presidents and over 20 programmers.
• Define and maintain reports in the archive database allowing retrieval by users via on-line viewing.
• Coordinate and report changes in production environments resulting from unexpected events that
• Develop and maintain policies and procedures manuals for day to day processing ensuring information is timely and accurate.
• Provide quality customer service by handling customer questions, complaints, problems solving and training.
• Provide various adhoc reports from individual applications as requested.

Confidential, Laurel, MD

Output Control Specialist

Responsibilities:

• Supervised 6 person technical staff including computer operators and production support personnel .
• Served as Lead Information Analyst during incident management activations.
• Monitored/reported incidents to senior level staff, as directed by established protocols.
• Mentored junior staff by providing technical training or on-the-job project assistance.
• Processed batch work on IBM OS/390 and ZOS operating system.
• Oversaw operations of data center to include monitoring production and test systems and transmission lines, alerts, alarms and indicators of abnormal processing.
• Assisted production support analyst in debugging and troubleshooting job failures and scheduling discrepancies.
• Provided assistance to programmers relative to ABEND (program abnormal termination) resolution and schedule changes.
• Monitored ATMs to ensure optimal performance. Identified troubles and dispatched repair personnel.