SUMMARY:

• To obtain a role that will allow for honing, cultivation, and furthering of skills and talents.
• Scrupulous and detail - oriented with drive to complete tasks with a high degree of accuracy and positive feedback.
• Self-Aware, high level of integrity, and seeks excellence in all that is done.
• Rich understanding of team concepts and functionality needed in order to complete projects with success.
• Motivated and disciplined self-starter with an aptitude for learning new tasks quickly.
• Fundamental knowledge of a wide variety of systems, hardware, and various software programs as well as strong analytical and problem solving abilities.

TECHNICAL SKILLS:

Platforms: Windows 7/8/8.1/10, Mac OS X 10.5-10.12, MySQL, Apple Server, Android, iOS

Languages: SQL, HTML, PHP, Git

Software / MDM: Tower, Sequel Pro, Zoom, PHP Storm, Sublime, Apple Remote Desktop (ARD), MS Office Suite, Cisco / Meraki Systems Manager, Specops Deploy OS Admin

PROFESSIONAL EXPERIENCE:

Confidential, Colorado Springs, CO

Software Tester

Responsibilities:

• Performs manual testing against current Agile Team work to ensure the project is meeting specifications laid out by Product Management and Design Team.
• Identifies and reports bugs in current software applications through exploratory testing and/or by verifying reported bugs from other internal or external sources.
• Manages and maintains current Agile Team feature code branch and merges into organizational branch, as needed.
• Writes automated tests for current application and feature work, as needed.
• Actively participates in all Agile Team meetings and discussions, i.e. Sprint Planning, Team Standups, Sprint Demos, and PI Planning Events.
• Maintains an expert-level knowledge of the Confidential software.

Confidential, Colorado Springs, CO

Technical Support

Responsibilities:

• Worked daily with multiple SQL databases in order to resolve software issues and identify potential software shortcomings and bugs.
• Collaborated daily, across the organization, with multiple design and development teams in order to determine best practices and potential shortcomings of Confidential software.
• Maintained an expert-level knowledge of the Confidential software.

Confidential, Jamestown, NY

Computer Technician

Responsibilities:

• Served as primary technician for software failures, hardware failures, and other end user problems by troubleshooting and resolving service requests for Windows, Mac OS X, iOS, and Android end users.
• Provided system administration support for all Apple hardware and software at the college’s main campus, as well as three satellite campus. Directly responsible for image creation for new systems and software version control on all Apple products.
• Responsible for the imaging of new and refurbished Windows based systems that were to be deployed to staff and faculty across one main campus as well as three satellite locations.
• Responsible for the troubleshooting and repair of college owned hardware. Serviced all printers, copiers, and peripherals; both warranty and non-warranty systems.

Confidential, Jamestown, NY

Information Technology Intern

Responsibilities:

• Responsible for hardware and software installations in conjunction with deployments of new systems to workstations.
• Diagnosed issues with end user systems based on complaints within the organization in person as well as using remote software to satellite locations
• Repaired hardware and software for end users to include reimagining old systems and upgrading software, as needed.
• Reviewed current IT status within company and making suggestions about possible upgrades or potential problems in the near future with current systems.
• Helped plan, procure, inventory, and distribute $75,000 worth of information technology equipment within the organization.
• Helped organize and launch a campaign geared towards young adults and teens to use better work ethics.
• Maximized budget without any overages using multiple facets of advertisement including internet, billboards, posters, t-shirts, and signs

Confidential, Confidential, CO

Non-Commissioned Officer

Responsibilities:

• Supervised the daily activities of the Brigade Emergency Operations Center and synchronize the efforts of 1 officer, 1 non-commissioned officer and 2 soldiers during a 24-hour shift on a rotating basis.
• Reviewed, evaluated, and submitted serious incident reports for the brigade combat team chain of command up to the post operations center to be briefed to the Commanding General as necessary.
• Conducted checks to ensure security of eighteen arms rooms, thirteen barracks buildings, six battalion headquarters, four motor pools, and an ammunition holding area during 24-hour shift.

Confidential, CO

Senior Fire Support Non-Commissioned Officer

Responsibilities:

• Responsible for planning and executing training of a 30-man Forward Observer Platoon in order to ensure combat readiness.
• Supervised the daily activities of the Brigade Current Operations Fire Support Cell and synchronized the efforts of 6 non-commissioned officers and soldiers during a 12 hour shift while deployed to the Islamic Republic of Afghanistan.
• Conducted battle tracking by monitoring current locations of friendly and enemy units and groups of civilians. Provided the battle captain with information to facilitate real time decision-making for the Brigade Chief of Operations.
• Ensured information flow between Army aviation, Air Force tactical air control parities, forward observers, artillery, and ground units within the brigade combat team to defeat enemy forces.

Confidential

Military Transition Team Member

Responsibilities:

• Advised and developed training programs for one senior Iraqi Army Operations Officer who served on an Iraqi Army brigade staff.
• Maintained accountability and combat readiness of approximately $1,500,000 worth of equipment while deployed to the Republic of Iraq.
• Ensured the health, welfare, and combat readiness of 14 soldiers attached as a personal security detachment.

Confidential, Rochester, NY

Detailed Recruiter

Responsibilities:

• Met regularly with public officials, school administrators, personnel managers, religious, and civic leaders.
• Managed and motivated over 90% of future soldiers to attend basic combat training and advanced individual training.
• Prepared and maintained personal information and records without any breach of personal security.