SUMMARY:

Team player and leader whose extensive IT background has emphasized systems analysis, computer programming, and operations management. Creative problem solver who offers strong analytical and troubleshooting abilities. Quickly masters new methodologies and technologies; adapts easily to change and works well under pressure to meet deadlines and goals. Expertise spans project management, policy/procedure development, and implementation.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2012 R2, Windows Server 2008 R2, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows Server 2003 R2, ESX 5.0

Hardware: Cisco UCS, HP DL360 G6, HP DL380 G5, Dell PE 1950, Dell PE 2950, HP BL460c G1, HP BL460c G6, Data Direct Storage systems, Isilon, Cisco network systems, Quantum equipment

Tools: PowerShell, MSE, Robocopy, Rich Copy, Beyond Compare, Product Studios, PSTools, Server Tech SPM, Omnivex Digital Signage, Visual Studios, SQL reporting services

Applications: AD, WDS, System Center Operation Manager 2012 R2 (SCOM), Systems Center Service Manager (SCSM), System Center Service Manager 2012 R2 (SCSM), System Center Virtual Machine Manager 2012 R2 (SCVMM), MS SharePoint Portal Services, MS Windows SharePoint Services, Hyper - V, IIS, SQL 2008, SQL 2008 R2, SQL 2012, Confidential Operations Manager 2005, Windows Media version 9, MS Office 2010 (Word, Excel, Access, PowerPoint), Visio 2010

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant

Responsibilities:

• Played a key role on a project to migrate REI from BMC Patrol to SCOM 2012 R2. Developed PowerShell scripts to enable REI to manage alerting of monitoring tasks.
• Designed and configured SCOM 2012 R2 with new MPs aligned closely with the retail server environment; worked with the server, application, and management teams to build solutions for converting from outdated to current technologies.
• Documented the entire process, from requirements gathering to production summary and deployment. Produced complete test cases and test logs. Defined best practices for the build process and MP implementation.

Confidential

SCOM Subject Matter Expert (SME)

Responsibilities:

• Monitored more than 500 servers in GFS using SCOM 2012 R2 in a multi-forest environment. Analyzed and reported on server and application performance. Created and modified management packs. Performed break-fix and automation duties.
• Reworked the monitoring system to better meet group needs; reduced alert notifications from 2,000/week to fewer than 400/week, minimizing SDE bugs.

Confidential

Responsibilities:

• Provided client support to Video Labs teams, including maintaining and upgrading infrastructure systems. Performed SQL DBA functions, monitored SCOM, configured SCCM, and mined data. Held responsibility for client/customer relations.
• Installed and configured server technology cabinet distribution units (CDUs) and SPM appliances for CDU management.
• Facilitated multiple projects involving post-production pipeline workflow.
• Created metrics and displayed them via a digital signage product.
• Generated PowerShell scripts for automating factory operations and validating servers, saving several man-hours.

Confidential

Responsibilities:

• Maintained, upgraded, supported, analyzed, and reported on infrastructure systems for several Video Labs teams.
• Converted from Nagios to SCOM to better monitor a 200+-server environment.
• Maintained up-to-date WDS library images for various application servers.

Confidential

IASE Product Activation

Responsibilities:

• Facilitated and coordinated between test/RC/UAT environments for product activation teams to meet hardware needs and respond to changes. Conducted break-fix duties for PA applications. Provided process documentation and updated path security and service accounts for servers.
• Utilized MSE exclusively to handle change requests to MSIT groups. Addressed customer issues via SRs in MSE.
• Performed application updates/drops to the UAT environment.

Confidential

Support Analyst III

Responsibilities:

• Maintained and supported HRIT staffing staging and production infrastructure, applications, and batch environments. Updated and maintained documentation. Reported system performance.
• Handled production support and operations duties, along with change, release, configuration, and capacity management.
• Investigated SQL backend and web interface issues/problems/incidents.

Confidential, Woodinville, WA

Systems Engineer/Architect

Responsibilities:

• Designed and implemented SharePoint Portal/WSS systems, acting as project manager and consulting with customers to gather requirements. Established and documented procedures for system administration and training. Developed disaster recovery scenarios. Advised customers on monitoring, overall functionality, and high-availability.

Confidential

Systems Engineer/Release Manager

Responsibilities:

• Provided project management for several accounts concurrently. Ensured existing and new applications were properly managed by BGIT. Served as a point-of-contact to developers during application development.
• Onboarded Confidential applications on Confidential enterprise, both Corp/Net and Extranet. Complied with SDLC standards and Confidential security mandates.

Confidential

Media Services Engineer

Responsibilities:

• Maintained and monitored 13 servers supporting MS Studios infrastructure. Applied OS and third-party application updates. Regularly executed system imaging using Symantec ghost. Monitored performance; provided documentation on a weekly and monthly basis. Troubleshot and resolved issues, including those involving users’ SAN shares.
• Built and configured servers, encompassing domain controllers, DHCP, Windows Server OS IIS, clustering, and dual network homing. Configured SAN and NAS, including terabyte blade storage systems and fiber attached storage systems.
• Built and maintained 12 Windows Media test systems for the Media Integration Lab, each with multiple OS configurations and interchangeable hardware for the Digital Video group at MS Studios.
• Designed and built a security camera surveillance recording PC that replaced conventional VCR recording methods with Windows Media technology for Las Vegas casinos.
• Worked with Williams Communications to restructure a ‘backhaul’ system and develop a broadcast confidence feedback video loop that used Windows Media technology to tie in three cities on a dedicated network.
• Implemented and configured MOM 2005 with custom scripting to monitor critical and non-critical production servers in MS Studios. Provided MOM 2005 monitoring and report generation for management.
• Conducted training classes for external partners (Boeing, Daimler-Benz, Alcoa) on theory, methods, and procedures for business usage of Windows Media.
• Kept the MS Studios maintenance shop stocked with PC parts.
• Interfaced with third-party application vendors for updates and troubleshooting on key server systems. Supported internal clients, providing second and third tier help to resolve issues with workstations or internal third-party applications.
• Created a working satellite downlink media system using Windows Media.

Confidential

Windows Media Technician

Responsibilities:

• Built, tested, and maintained encoders for Confidential campus conference rooms. Supported WinME server infrastructure, including local servers and those in regional data centers (RDCs) worldwide; maintained metrics on hard drive space and performance; transferred files to RDCs using MS Site Server. Documented processes, procedures, and topologies. Ran metrics using Webtrends and posted to website for clients.
• Designed, built, maintained, and operated a global Windows Media Streaming system for Confidential that encompassed 25 servers in RDCs around the world.
• Held responsibility for Confidential ’ 38-server infrastructure utilized by several internal groups.
• Co-created SLAs for Windows Media Event (WinME) group clients, outlining expectations for service, system availability, time to post on-demand content, and live broadcast commitments.
• Pioneered a metrics system for the WinME group that used Webtrends to gauge user connectivity and provide numbers to clients on how many people connected to a show; built several Excel spreadsheets for gathering monthly statistics on encoder and hard drive storage usage.
• Built and maintained a lab to test hardware/software beta code in support of the WinME group.
• Created a remote, automated file transfer system that used MS Site Server to transmit on-demand media files to RDC servers on a scheduled basis.

Confidential

Systems Engineer/NetShow Technical Lead

Responsibilities:

• Provided portable demo systems running on laptops for the marketing team to exhibit NetShow technologies to customers and tradeshow attendees. Developed a checkout system that employed MS Access to track demo laptop inventory.
• Participated in beta testing and provided recommendations for product improvement.