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Functional Analyst/quality Analyst Resume

PA

EXPERIENCE SUMMARY:

  • 4+ years of experience in Project Coordination, Business Analysis, System Analysis and Quality Analysis with extensive practice in development, implementation and integration strategies within a team oriented environment.
  • Proficient in functional, regression, system integration (SIT), acceptance (UAT), load/performance, security, browser compatibility, and performance testing.
  • Possess excellent knowledge on, HIPAA Compliance, Healthcare Information Technology (HIT) Standards and NHIN.
  • Experience in Health Care Industry with exposure to Electronic Medical and Health Records (EMR & EHR)/Automated Health Care Systems.
  • Adept at overseeing all facets of project lifecycle, including initiation and planning; change, risk, and issue management; and guiding QA teams.
  • Comprehensive knowledge about agile systems and its application in business enterprises work frame.
  • Solid background planning and managing projects simultaneously under demanding deadlines.
  • Provide technical direction to design, engineering, and production teams throughout project stages.
  • Expertise in conducting design reviews, supervising personnel, estimating labor, establishing schedules, creating contingency plans, and maintaining budgets.
  • Strong knowledge of Software Development Life Cycle (SDLC) methodology, Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile Methodologies and Project management life cycle.
  • Excellent Analytical skills to understand the Business Process and Functionality, Business and Functional Requirements and to translate them to System Requirement Specifications, Develop Functional Specifications for Business Process Refinement and Automation.
  • Advance skills in SQL Server, SSIS, SSAS, and SSRS, Microsoft Office Suite (Word, Excel, Access, Outlook, Power Point, and Project).
  • Experience in loading data from various sources such as flat files, Excel, SQL Server database using SSIS.
  • Proficient in working with SQL statements/Stored procedures and experience with SQL report generation.

TECHNICAL SKILLS:

Methodologies : RUP, SDLC, SWOT, UML, BPR, SCRUM Testing Tools : Test Director, QTP, HP Quality Center, JIRA, SOAP UI Business Modeling Tools : Rational Rose, Microsoft Visio, Project Management : Microsoft Project, MS Office, JIRA Databases : MS SQL Server 2000/20052008, MS-Access Operating Systems : Windows 98/NT/XP/Vista, UNIX, LINUX ETL Tools : Data Transformation Services (DTS), SSIS, SSRS, SSAS

EDUCATION & CERTIFICATIONS:

  • Bachelor of Technology -Computer Science and Information Technology
  • Masters in Computer Science -
  • Microsoft Certified Technology Specialist (MCTS): Implementing and Maintaining Microsoft SQL Server 2005(70-431)

WORK EXPERIENCE:

Confidential, PA Jan 2012 - Present Confidential is a key partner for health and wellness companies who want to grow their business by engaging with and improving the lives of their customers. With a focus on creating brand experiences that build clients business, Confidential leverages unique mix of insight, technology, creativity, and industry savvy to transform the health and wellness community. Position: Functional Analyst/Quality Analyst Responsibilities:

  • Responsible for liaising with technical leads and programmers and with business stakeholders across the main divisions of the business.
  • Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
  • Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
  • Created the functional specifications, business requirements analysis, flowcharts and process maps.
  • Developed original "Business Process Guides" for a suite of medical products; adapting system for use in Mexico and the United States.
  • Analyzed the Mexican Healthcare Insurance Commission requirements and specifications and rewriting of health insurance product definitions and parameters.
  • Organized team meetings with the client and documented the critical information and prepared questionnaires, slides and forms used in requirement analysis.
  • Planned Test-Cases & -Scripts based on the URD.
  • Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.

Confidential, King of Prussia PA Oct 2011 - Jan 2012 Health Market Sciences uses proprietary master data management (MDM) technology to systematically collect, analyze and publish accurate and up-to-date provider information. In addition to a strict quality assurance methodology, clients gain heightened accuracy with the HMS Provider Data Consortium (PDC).

Position: Project Coordinator/Business Analyst Responsibilities:

  • Liaised with business and functional owners during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
  • Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
  • Responsible for coordinating tasks with software developers, stakeholders, project managers and software testers.
  • Responsible for preparing business process models and use case diagrams using Visio.
  • Experience in sending weekly and monthly progress reports and participating in client meetings on a regular basis.
  • Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

Confidential, PA Aug 2011 - Oct 2011 Confidential is a key partner for health and wellness companies who want to grow their business by engaging with and improving the lives of their customers. With a focus on creating brand experiences that build clients business, Confidential leverages unique mix of insight, technology, creativity, and industry savvy to transform the health and wellness community. Position: Functional Analyst/Quality Analyst Responsibilities:

  • Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.
  • Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Played key role in design and development activities to ensure software requirements were met.
  • Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
  • Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing.
  • Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
  • Designed test plans and defined cases for functional, integration system, and user acceptance testing.
  • Attended weekly defect report meetings and presented progress updates.

Confidential, PA Nov 2010 - Aug 2011 IConfidential is a leading health insurer in southeastern Pennsylvania with 2.4 million members in the local area. Nationwide, Confidential and its subsidiaries provide coverage to nearly 3.3 million people. Confidential is an independent licensee of the BCBSA, the national coordinating body for the federation of Confidential and Blue Shield plans. As an independent licensee, IBC is assigned a specific area to market its products - Bucks, Chester, Delaware, Montgomery, and Philadelphia counties in Pennsylvania. Position: Business/Quality Analyst Responsibilities:

  • Served as single point of contact as Subject Matter Expert and created and identified the various business requirements for testing around processes, business models and scenarios.
  • Responsible for streamlining and creating business processes and document process improvements.
  • Assisted with project technical supervision, cost estimating, quality assurance, transition planning, approval procurement, and project close-out documentation.
  • Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
  • Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports.Took ownership of multiple assigned tasks and managed group projects with various deadlines.
  • Conduct design reviews and tests. Liaise with Program Manager, Design Director, and Production Manager to transition products from design and prototype through production and completion.
  • Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes.
  • Reviewed requirements for testability and usability, consulted development staff with regards to system functionality. Attended weekly defect report meetings and presented progress updates
  • Supervise development of SQL-queries/procedures for database and backend testing.
  • Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
  • Involved in Release support - Release to QA, involved in environment setup, testing the release process.

Confidential (Jacksonville, FL) Feb 2010 - Nov 2010 Confidential is a national federation of 39 independent, community-based and locally operated Blue Cross and Blue Shield companies. Collectively, theBlue Cross and Blue Shield System provides healthcare coverage for nearly 100 million people or one-in-three Americans. Position: Business/System Analyst Responsibilities:

  • Involved throughout the System Development Life Cycle (SDLC) and performed a primary liaison between the business and the technical areas.
  • Performed Predictive Modeling and GAP Analysis for the modules in new system and conducted feasibility study for the proposed enhancements.
  • Interacted with developers, system engineers, and testing teams to identify applications defects.
  • Responsible to interact and liaison with Business partners and other technical teams to facilitate joint application development (JAD) sessions and document the business requirements.
  • Regularly scheduled meetings to review the project status/plan with senior technology staff.
  • Followed Agile as the software development methodology to gather requirements.
  • Gathered business requirements, and analyze requirements to write system specifications documents and Use Case documents and extensively worked on Business processes and workflow sessions.
  • Worked closely with other team members to monitor progress, and the deliverables for the project.
  • Involved in defect tracking and bug management using HP Quality Center.
  • Responsible for creating a report on a weekly basis, listing committed dates, risks that impact project schedules and status information.

Confidential (Edison, NJ) April 2009 - Nov 2009 Confidential. is a professionally managed New Jersey-based Information Technology company. Established on a strong foundation of experience and knowledge in the areas of Investment Banking and Finance. Business Analyst Responsibilities:

  • Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
  • Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
  • Followed a structured approach for gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
  • Prepared functional and non-functional requirements.
  • Conducted JAD sessions, prepared Prototype, documented workflow processes and studied business process workflows diagrams.
  • Created Use-Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and for the Identification of Basic/Alternative flows and definition of preconditions of the system.
  • Involved in creation of Prototypes; evaluation of development and technology options and feasibility analysis.
  • Worked with UI team to create the User Interface screenshots to be presented to the Business.
  • Used Grant Charts in MS Project to ensured timely completion of project tasks and deliverables with a high degree of quality by prioritizing tasks appropriately and communicating issues directly with the project manager.
  • Used Rational Clear Case, and Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.

Confidential (India) June 2007 - Dec 2008 Confidential is one of the largest banking and financial services organizations in the world. Confidential's international network comprises around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Position: Business Analyst Responsibilities:

  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Participated for the creation of Business Process Workflow Diagrams with Stakeholders.
  • Involved throughout the business solution Software Development Life Cycle (SDLC).
  • Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
  • Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
  • Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business requirement Document (BRD).
  • Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
  • Played a key role in planning, testing, and implementing system enhancement requests.
  • Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.
  • Reviewed System Test Plans, wrote test scripts and worked with business users to validate and execute the test scripts.

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