Sr. Information Analyst Resume NJ, USA. - Hire IT People

SUMMARY:

Over 8 years of multi domain development experience, including Salesforce technologies, AVAYA IVR technologies, embedded software and application software.
Excellent knowledge of Software Development Life Cycle (SDLC) and their variants.
Excellent expertise with Waterfall and Agile methodology.
Good experience with data analysis and data validation.
Expertise in elicitation techniques like interviewing, questionnaires, brainstorming, prototyping.
Proficient MS Visio and other Microsoft Office products.
Possesses excellent analytical, communication and interpersonal skills, attention to details, quick learner, and adept at targeting presentations to match audience composition. Proven ability to work in a team environment as well as independently.

TECHNICAL SKILLS:

Salesforce Technologies: Standard and custom Objects, APEX Triggers, Test classes, VisualForce, SOQL/SOSL, Force.com IDE, Page layouts, Roles, hierarchy, Workflows, Conga solutions, echoSign integration, eSign Integration, Quickbooks Integration, Calendar Anything integration, mail merge templates, Outlook integration, Dupeblocker integration, Yesware integration, deployment, UAT, Apex Data Loader, Data Loader io.

Languages & Tools: C, C++, JAVA, JavaScript, C#, ASP.net, XML, HTML, UNIX shell scripts, Sed, AWK, JUNIT, Eclipse, MS Visio.

Database: MySQL, Oracle 8i, PL/SQL, Quickbooks

PROFESSIONAL EXPERIENCE:

Sr. Information Analyst

Confidential, NJ

Responsibilities:

Responsible for enterprise wide Salesforce project design decisions.
Custom integrations for enterprise wide pricing and billing systems using Apex coding.
Designed different custom dashboards and reports for various user groups based on their business functionalities and needs.
Developed APEX Triggers, Classes, Batch Process classes, VF Pages, Custom Javascript buttons and Test classes.
Used DBAmp to take backup and generate reports from the backup.
Created Sandboxes. Created exchange sets and deployment packages and responsible for deployment in Production environment through Workbench / Eclipse.
Conducted end user training.
Monitor new Salesforce released features and functionality to provide recommendations for process

Associate Project Manager/ Business Analyst

Confidential

Responsibilities:

Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
Designed different custom dashboards and reports for various user groups based on their business functionalities and needs.
Created and deployed several reports for different user profiles based on the need in the organization.
Designed various types of email templates for auto response to customers.
Configured products and price book.
Web to Lead and Email to case creations.
Developed APEX Triggers, Classes, Test classes.
Data import/export using Apex Data loader, Data Loader io.
Created Sandboxes. Created exchange sets and responsible for deployment in Production environment
Planned testing strategy, created and signed off test - script, executed User Acceptance Test
Conducted end user training.
Monitor new Salesforce released features and functionality to provide recommendations for process
Worked on both Sales cloud and Service cloud.

Programmer Analyst

Confidential, Princeton, NJ

Responsibilities:

Design and development of Interactive voice response applications using AVAYA proprietary tools Voice@work and Script Builder.
Developed a Data Interface Process (DIPs), Client process in C, using Telephony Server API provided by AVAYA.
Extended the IRAPI (Intuitive Response API) using C for Information Indicator Digits.
SQL procedures for custom reports.
Scripts for automating file transfers, report generation and error logging using shell scripts, AWK and SED
Developed generic external functions using TAS( AVAYA proprietary assembly)
Call flow designs using MS Visio
Used CLEO3270 interface to connect to Mainframe.
Installation of Apache Server and Servlet engine on the IVR.
Customized call center reports using Apache server, JAVA, Servlets, JSP.
Used MAKE utility and packaging tools.
Integration of the entire system and Testing (UAT).

Software Engineer

Confidential

Responsibilities:

Design and development of GUI tool for testing the ECAS system at the production/service units by using C++ and Z INC interface library.
Design and development of GUI tool for testing the ABS system at the production/service units by using C++ and Z INC interface library.
Design and development of a math library consists of mathematical functions for embedded control systems. This library is designed to meet the key requirements
Minimum micro controller memoryElimination of overflow & underflow clipping/errorsReduction of response timeSoftware reuse and portability across platforms and embedded target systems

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