SUMMARY:

• Over 15 years experience IT professional, goal oriented, innovative, flexible, team player, extensive knowledge and experienced in all phases of Software Development Life Cycle (SDLC) and Software Engineering Life Cycle (SELC) stages, Software Testing Life Cycle (STLC) methodologies, and Quality Assurance (QA) processes/CMMI, and implemented Testing Process for maintaining quality processes & products of the software projects.
• Over 10 years of software testing experience in large scale enterprise level systems and well verse of Telecom, Bank, Insurance, and Federal Government Solutions/Businesses
• Experienced in creating and implementing Test Strategies, Test Plans, Test Data, Test Scenarios, and Test Cases/Scripts
• Certified by SEI for being an auditor for assessing CMMI - Level 3 certification
• Extensively used Mercury/HP tools such as Quality Center/ALM, Quick Test Pro (QTP)/Unified Functional Testing (UFT), Load Runner, & IBM Rational Suite; Rational Quality Manager, Microsoft Test Manager (MTM), RallyDev, Alsatian’s Jira, and Team Foundation Server (TFS), JAZZ Rational Team Consort (RTC) on Agile Integrated Development Environment (AIDE), as test/defect management tools
• Expert in gathering and analyzing Business Requirements Documents (BRD), User Stories, Use Cases, Functional Requirement Documents (FRD), Design Documents, and other Test Procedural documents for User Acceptance Testing (UAT) to carry out software testing effectively
• Vast knowledge and working experience in Software development methodologies such as Agile Scrum, Rational Unified Process (RUP), Waterfall, Iterative (Spiral), Test/Feature Driven Development models
• Advanced in Software System Testing both Manual & Automation and quality assurance process of Client/Server and Web applications using Black Box and White/ Grey Box testing method
• Great knowledge on version Control/Configuration Management tools like OTRS, TFS-VSS, SVN,GIT, StarTeam, ClearCase, PVCS- Version Control Manager and Release Management Process.
• Expert in reviewing/reporting, tracking, & maintaining defects with high level of details and informative recreation steps using HP’s Quality Center/ALM, IBM’s JAZZ/RTC, ClearQuest, JIRA, Bugzilla, PVCS tracker, SoapUI, and Email (outlook), Team Tracker, Serena Business Mashup (SBM), PHP Bug Tracker, OTRS, RallyDev, Team Foundation Server (TFS)/Visual Studio
• Knowledge on Unified Model Language (UML) and Business Process workflow Diagrams
• Working experience in Windows and UNIX environment
• Certified and Knowledge of SEI CMMI levels, Six Sigma, Kanban, Lean, ISO 20k & 9001, & IEEE standards
• Advanced in using Microsoft office (Word, Excel, Power Point, Outlook, Project, Project, & Visio)
• Experienced leading manual & automation testing process, mentoring junior members, providing training to the end-users/UAT team, coordinating project kick-off meetings communicating with the developers, testers, QA collaborating with Business and Software Development team
• Strong understanding of Information Technology, Network, Hardware, Software, process to development, web based & Client based (internet & Intranet) applications
• Vast knowledge on Business Rules & Logics, Reconciliations, Regulations, Risk Analysis, Business Requirements, hardware/software specifications
• Experienced in preparing test data (datasets), setting up test beds, tools, and deploying code for the test environment
• Experienced in creating naming convention and maintaining Requirement Traceability Matrix (RTM)
• Experienced working with Data Warehouse, ETL process, and Web Services/API testing
• Expertise in preparing Requirement Analysis Reports (RAR), Test Analyzing Reports (TAR) and Level of Efforts (LOE)
• Working experience with Content Management Team (CMS) team (Change Control Board) CCB board
• Experienced leading and creating automated test Suite/scripts for performing Functional & Regression Testing Knowledge of RDBMS models and advance in writing complex SQL queries against Oracle, MySql, DB2, and SQL Server, using TOAD & SQL Developer for validating data and comparing data consistency with business of the Application Under Test (AUT)
• Good at conveying technical concepts to non-technical users/clients.
• Expertise in performing structured walkthroughs, peer reviews, and testing to assuring QA practices, CMMI Audits
• Posses skills in analytical, problem solving, team player, interpersonal, leadership with excellent communication (Oral and Written) and presentation ability
• Good at communicating with diversified team members in different languages such as English, Bengali, Hindi, Urdu, & Korean languages
• Ability to handle critical situation, prioritize deadlines and working independently under pressure as well with Team successfully

TECHNICAL SKILLS:

Tools: Mercury/HP's Test Director/QualityCenter/ALM,QuickTestPro/UFT., LoadRunner, IBM Rational Suite; Rational Quality Manager/Robot, Clear Quest, Requisite Pro, JIRA, Serena PVCS Tracker, FileZila, SSH Tectia, Putty, CGRA &BVS, Business Mashups, SharePoint, PHP Bug Tracker, OTRS (Release Mgt tool), Visual Source Safe (VSS), Microsoft Test Manager,SoapUI, RallyDev, Rational Team Consort (RTC/JAZZ)

Development Methodology: Waterfall, RUP, Agile Scrum, Iterative, Test Driven modelsConfiguration Management (CM) Tools: PCVS Version Manager, Serena Business MashUp, Clear Case, Star Team, Visual Source Safe (VSS), CVS, OTRS, GIT, Sub-Version (SVN)

Software Packages: MS Office Suite, MS Outlook, MS Project, MS Visio, Adobe Photoshop, DW, Lotus Notes, Lync, SharePoint, SQL Server-CRM, SnagIt, Angular

Application Server: Web Logic, Web Sphere, IIS, Apache

Data Base / DB Tools: MySql, Oracle, SQL Server, MS Access, DB2, Toad SQL Developer for Oracle, SQL plus, Microsoft SQL Server Management Studio, Informatica, SQL Server Management Studio, COGNOS

Programming Languages and Platforms: VBScript, SQA Basic, SQL, PL/SQL Java, C, C++, C#, COBOL, Java, JavaScript, C#. Asp.NET, SAS, ASP.Net

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Software Quality Assurance Test Analyst

Responsibilities:

• Participating Requirement Gathering meetings and discussing detail requirements with cross-functional team, UAT group, vendors and plan system testing approaches
• Involving in Requirement Gathering sessions and analyzing business requirements/rules, User Stories and developed Test Strategy, Test Plan, and Test Cases/Scenarios
• Writing and managing Test Cases in IBM’s Rational Quality Manager (RQM) against system acceptance criteria
• Performing User Acceptance Testing (UAT) based on Business Process requirements
• Logging defects and review them defect triage team, development team, and managed in Rational Team Concert (RTC)/ClearQuest
• Managing defects in Team Foundation Server (TFS) and extracting testing metrics for reporting
• Attending defect triage meetings and participate defect resolution discussion
• Verifying the system build integration at System Integration Testing (SIT) & System Acceptance Testing (SAT) environment and communicate with Business Processing team for UAT
• Performing functional & non-functional, Integration, and acceptance testing (UAT), and report defects in RTC
• Creating test data for data analysis against COGNOS BI analytical reports
• Reviewing ETL testing scope and verifying data processing against business rules in System Integrated Testing (SIT)
• Performing Web Service testing for comparing test results against business rules and XML feeds
• Planning Automation Guidelines and writing automation test procedures
• Working and leading the automation Java based framework using for Selenium Web Driver for automation regression test
• Participating Daily Agile Scrum meeting and Sprint Planning meeting for collaborating and reporting status
• Involving in preparing CM and QA and Test procedural documents for configuration Management Plan, Release Management Plan and Testing Guidelines Process
• Activity involved in preproduction and production environments for build and release thought out the system development lifecycle
• Performing QA internal/external auditing in accordance with CMMI-3 defined guidelines by External Auditors
• Submitting Test Analysis Reports to Scrum Master and Program Manager and discuss process improvements
• Leading QA/Testing and coordinating final deliverables with Stakeholders

Environment: Agile (Scrum), IBM’s Rational Quality Manager (RQM), TFS, Eclipse/GIT, Windows, XML, UNIX, AIDE/RTC, Oracle, SQL Server, SQL Developer/TOAD, Java (J2EE), JRules, ASP.Net, VBA, RRC, ANGULAR, COGNOS

Confidential

Senior Test Engineer/Business Process Tester/QA Specialist

Responsibilities:

• Attended meetings, gathered and analyzed business requirements translated into test cases/scenarios that ensures that all Business/System met with the statement of work (SOW) to be delivered
• Extensively Written Test Plan, Test Data, Test Cases/scenarios, Automation Scripts to verify and validate business & system Requirements against the Application Under Test (AUT)
• Participated Daily Stand-up/Sprint Planning meetings and gathered Functional Conditions from User Stories from Business User’s, JAD sessions for Test Planning and setting the Test Bed
• Performed formal peer review of projects deliverables and artifacts/processes and reported defects
• Used Team Foundation Server (TFS) in Visual Studio/.Net, RallyDev and Microsoft Test Manager 2010 (MTM), Rational Quality Manager and HP’s Quality Center/ALM as test management tool
• Logged and managed defects independently using Visual Studio-Team Foundation Server (TFS),RallyDev, ClearQuest, Quality Center/ALM tools aligned with version control system and reported test results to concern Managers
• Involved in Analytics and Modeling technology with UX team
• Participated & Analyzed Database Design Model, UI/UX wireframes, business process work-flows, ERD diagrams for verify and validate functionalities and Features, data consistency & integrity, SQL Server & Oracle by writing SQL complex queries
• Created Test Data and validated/compared data against various business rules/AUT and use cases
• Led and performed Manual & Automation framework to ensure regression testing process aligns with release/build management process Using QTP/UFT
• Participated Agile Scrum meetings/Retrospectives , discussed business scope & testing tasks, and provided testing LOE (level of efforts) for assuring product and process quality effectively and deliver defect free product
• Supported build deployment process and maintained releases collaborating with Development team
• Extensively Communicated with End-users and stakeholders for User Acceptance Testing (UAT) during alpha and Beta testing phase
• Performing quality process audits in SDLC phases against CMMI guidelines to ensure quality procedures and CMMI appraisal achievements
• Tested applications developed in SharePoint, SQL Server-CRM, Drupal, J2EE (JBoss), Mobile, and Visual Studio IDE application platforms
• Worked with Business Development and Proposal team for accepting Microsoft CRM CIs
• Imparting the process knowledge to the testing team members and published best practices on an ongoing basis to the Process Library
• Performed Manual/Automation, Smoke, System, Functional & non-functional, Integration, Automation, Regression, Boundary(Negative/Position), Security, Performance, Database (Back-End), Compatibility, Installation, Reliability, Usability, accessibility (508 Compliances), GUI API, UAT, Cross-browser, Mobile, and End-to-End testing
• Performed written and executed Complex SQL queries for data referential Integrity, record-count comparison, Identify anomalies in the results set
• Reviewed ETL Mapping Specifications to confirm that the Test SQL aligns with the ETL routines jobs and Validating for data Counts/duplicate rows and uniqueness in data and performed System Integrated Testing (SIT)
• Performed Web Service testing using Soapui tool and Visual Studio for comparing test results against source data and XML values
• Developed and maintained Requirement Traceability Matrix (RTM) and generated Test Assessment Report (TAR)
• Performed System Testing, analyzed system logs and discussed with Developers for issues to resolution
• Used PowerMapper5 and WAT tools for analyzing 508 compliances requirements using Technical guidelines of W3C standards
• Created defect summary reports, verified test results, and work closely with developers to resolve defects during build release phases
• Involved in Change Control Board (CCB) and testing RFC items and gathered business change requirements for CR implementation
• Verified functionalities and audited Content Management System (CMS) with Business Users
• Created and maintained testing artifacts and performed document review against the project artifacts and communicated with Federal Managers/Stakeholders/Team for assuaging deadlines
• Mentor and Led testing team, signed-off test builds/releases and supported applications for continuous improvement
• Conducted walk-through meetings on test procedures to the development team and business users
• Coordinated and performed alpha and beta testing deliverables and supported User Acceptance Testing (UAT) team
• Performed Mobile & Tablet application testing on iOS, Android, Windows, Blackberry platforms using mobile devices and software simulators like browser stack, and Selenium webDriver tools
• Prepared User Manual and conducted User Trainings to the Business Users/End-users

Environment: Agile, Microsoft .NET C#, Microsoft Test Manager 2010 (MTM), HP Quality Center/ALM, Rational Quality Manager, Windows, UNIX, TFS, SQL Server-CRM, Visual Studio, Oracle, MS SQL Server 2012, SQL Developer/TOAD, Java & J2EE, ASP.Net, Drupal (JBoss), SharePoint 2010 & 2013, RallyDev, Selenium IDE, QTP/UFT, Sub-Version(SVN), IIS, Apache/Maven, Cloud, Web Logics, PowerMapper5, Lync, IOS, Android, CMMI Level-3, SnagIt, Selenium webDriver

Confidential

Quality Assurance Specialist/Test Lead

Responsibilities:

• Verified business requirements, rules, and end-user’s stories, business scenarios to written Test Plan, and Test Strategy and test cases/scenarios and performed testing
• Gathered and reviewed Business Users, Business Requirement (BRD), System Requirement Specification (SRS), Details Technical Papers, Software Design Document and communicated with development Team
• Analyzed Database Design Document, database tables and validated data against Oracle, MySQL, by writing SQL Queries using TOAD & SQL Developer
• Prepared System & UAT Test Cases and executed using HP’s Quality Center (test management Tool)
• Worked on COTS Commercial Of-the-shelf, SharePoint platform and Business Process Management (BPM) system and tested open-sourced web-based applications
• Performed SQL Query against Oracle and analyzed data integrity of the system
• Worked with outside vendors in creating and manipulating test datasets and analyzed with the Business Users
• Followed Agile Scrum (Iterative) development methodologies
• Performed System, Manual/Automation, Smoke, Functional, Regression, Integration, Boundary(Negative & Positive), Security, Performance, Database (Back-End), Compatibility, Installation, Reliability, Maintainability, Usability, 508 Compliances, GUI, UAT, Mobile App, API (using Google access control system),Cross-browser, End-to-End testing
• Led and planned automation testing process with Test Team and Development Lead
• Performed Data Driven testing using QTP and design frameworks for automation/regression testing
• Performed System Testing, analyzed system logs and discussed with Developers for issues to resolution
• Used HiSoftware Sheriff Compliance Tool and WAVE toolbars for analyzing 508 compliances checks
• Performed Peer Reviewed of Project documentations and other technical documentations to ensure QA processes are complaint
• Followed all verification/auditing process to ensure QA guidelines documentation meets the compliance to CMMI level-3 and maintain test documentation as per set standards and procedures
• Logged and managed defects using Clear Quest and HP’s Quality Center
• Communicated with Content Management System (CMS)Team and performed Verification process and Validated Content of internal/external DOL web pages
• Involved in ETL process using Informatica tool
• Verified QTP Frameworks with Test Automation team
• Performed document review for entire project artifacts and communicated with Federal Managers and team
• Managed testing team, signed-off test builds/releases and reported test results OTRS (release management tool)
• Participated in User’s meetings and Join Application Development (JAD) sessions during Requirement Gathering
• Conducted walk-through meeting on test procedure to the testing team and other business users
• Supported and assisted clients during User Acceptance Testing (UAT)
• Prepared User Manual and conducted User Trainings to the Business Users
• Developed and maintained Requirement Traceability Matrix (RTM) and generated Test Analytical Report
• Communicated and corresponded with Stakeholders for Business Requirements and solutions

Environment: Agile Scrum (Iterative), Waterfall, HP’s QualityCenter, Windows, Unix, OTRS, PHP bugTracker, OTRS,Oracle/SQL Developer, Java Technology (J2EE),.Net, SharePoint, Informatica, Quality Center, SubVersion (SVN), Camtasia, Microsoft Office suite, Selenium webDriver

Confidential

Sr. Quality Assurance Analyst /Lead Tester

Responsibilities:

• Analyzed data fields and conditions to find the acceptance criteria of the system
• Verified data conditions and validated functionalities against business requirement with End Users
• Analyzed database design document, database tables and validated data following with multiple RDBMS such as Oracle, MySQL, SQL Server for data validation and written SQL Queries using TOAD & SQL Developer
• Worked with Accounting Team for reconciliation system of the Acquisition System
• Gathered requirements from Business Users, Business Requirement (BRD),System Requirement Specification (SRS), Technical Papers, Software Design Document and developed Test Plan, and Test Strategy
• Prepared Test Plan, UAT Test Script/Test Cases and executed test cases using HP’s Quality Center & Rational Quality Manager (test management Tool)
• Prepared test data set by communicating with the Business Users and Technical Team
• Performed SQL Query against Oracle and analyzed data integrity of the system
• Worked with vendors in creating and manipulating business datasets and analyzed with the Business Users
• Followed effectively all verification/auditing process to ensure QA guidelines documentation meets the compliance to CMMI Level-5 and maintain test documentation as per the standards, processes, and procedures
• Performed System, Functional, Regression, Integration, Boundary, Security, Performance, Load, Volume, Database (Back-End), Compatibility, installation, reliability, maintainability, usability, 508 compliances, UAT, End-to- End testing
• Review Project Management Plan (PMP) and defined testing methodology
• Logged defects and manage defect using ClearQuest, JIRA and Excel spread sheet
• Participated in User meetings and Join Application Development (JAD) session during Requirement Gathering
• Performed mobile application and Cross-browser compatibility testing
• Performed Peer Review of Project Documents and deliverables
• Conducted walk-through meeting on test procedure to the testing team and other business users
• Communicated and corresponded with Stakeholders for Business Requirements and solutions

Environment: CMMI leve-5, Agile Scrum, Waterfall, LotusNotes & SameTime, HP’s QualityCenter, Windows,Oracle,SQL Developer, Java J2EE, SharePoint(KSN2), Microsoft Office 2010,Visio, JIRA, ClearQuest, MS Excel, Sametime, and MS Outlook, ClearCase, Selenium webDrivers, RequisitPro, Rational Quality Manager

Confidential

Requirement Analyst cum User Acceptance Tester

Responsibilities:

• Gathered requirements from Business Users, Business Requirement (BRD),System Specification (SRD), Software Development Plan (SDP), Technical Papers, GUI Design document, and others design mock-up and developed Test Plan, UAT Test cases, Test Scripts
• Lead the testing team and support production team in business to understand the business subject matter
• Followed effectively all verification/auditing process to ensure QA guidelines (strategy) documentation meets the compliance to CMMI level and maintain test documentation as per the standards, processes, and procedures
• Followed rational Unified Process (RUP) and Agile Scum process for the projects
• Prepared Test Cases based on the Business Requirement in Quality Center (QC)
• Developed, Executed and maintained data validation using SAS program and analyzed in Excel Spread sheet
• Used Quality Center, SERENA’s PVCS (Version Manager & TeamTrack), and Business Mashup
• Heavily involved in Change Control system
• Extensively developed test coverage and defect matrix and communicating with stakeholders
• Reported bug and test summary to the development team and clarified further test scope
• Performed System, Functional, Regression, Integration, Boundary, Security, Performance, Load, Volume, Back-End, Compatibility, installation, reliability, maintainability, usability, 508 compliances, UAT, End-to- End testing
• Developed SQL queries to test Data Integrity, Referential Integrity and performed Database Testing for the Application
• Prepared automation test plan and support generating automation scripts using QuickTest Professional (QTP)
• Conducted Functionality and Regression Testing using QTP during the various phases of the product development.
• Mentored new team members, and lead testing team

Environment: Windows, Oracle, SQL Developer, TPL, Quality Center, QuickTestPro. (QTP) Java, SS Tectia, Exceed, UNIX, J2EE, SharePoint, Microsoft Office (s),Visio, PVCS, SAS, SoapUI,SERENA

Confidential

Software Test Engineer/Data Analyst

• As a Software Tester during this period, Ms. Beauty provided software testing for the Verizon Core Billing Management system as a independent contractor.
• Developed Test plan, Test Scenarios, Test Scripts and Test Cases corresponding to the test requirements in order to maximize verification coverage of system variables
• Interacted with Development, Requirement, CM, and QA Teams to ensure overall quality of the software
• Followed effectively all verification/auditing process to ensure QA documentation meets the compliance to CMMI level and maintain test documentation as per the standards, processes, and procedures
• Used Quality Center/TestDirector to ensure efficient documentation for QA activities
• Developed Test Cases / Design Steps using Quality Center/TestDirector
• Used Quality Center/Test Director to add, modify, and Track application’s defects (Bugs)
• Written Test Analyzing Report (TAR)
• Extensively developed and executed various VBScripts using QTP for automated functional and regression testing of the applications
• Experienced in Object Repository, Object Identification, set the Environment variables, Output value, Recovery scenario, and Data Driven Test by using Quick Test Pro(QTP)
• Involved in Performance, Load, Stress, and Endurance testing using LoadRunner
• Managed testing activities using IBM’s Rational Suite; Test Manager
• Tracked defect/bugs and reported them through Clear Quest.
• Extensively used SQL Queries to interact with the database for backend testing
• Responsible for the creation and execution of automated test scripts and its procedure using Load Runner
• Performed Black box, Smoke, Functional & Regression, Back-end, System, Integration, Multi-browser, and User Acceptance testing
• Extensively involved in User Acceptance testing (UAT) and closely interacted with expert users
• Developed complex SQL/ PL SQL queries for Oracle database testing using TOAD,
• Extracted the data from database systems by executing the scripts and SQL queries
• Expensively performed Requirement Traceability Matrix (RTM) using Excel
• Effectively communicated with developers, QA team, and clients to resolve various issues

Environment: Windows, .NET, QuickTestPro. Quality center, LoadRunner, Oracle, SQL Server, TOAD, and Star Team. Microsoft Office, DB2, Requisite Pro, Rational Robot, IBM’sTest Manager