SUMMARY:

• 10 years of diverse industry experience in Finance and Healthcare domains.
• Expertise in Leading Teams, Application Development, Maintenance & Support using Salesforce and Microsoft technologies.
• 3+ year’s support experience with standard SFDC components, SFDC Object design, SOQL, SOSL, Cipher Cloud integration support, Apex Data loader & Workbench.
• 6+ years’ experience with .Net framework (ASP, VB & C#) & Share point.
• Experience with tools - Service Now, SDT Clear Quest, BMC Remedy, Confluence wiki & Jira, HP Quality Center, IBM Clear Case, Microsoft-Team Foundation Server, Visual Source Safe, Crystal report, IBM Tivoli Job monitoring, Cyber Ark, Alfresco, Documentum.
• Advanced understanding of the Salesforce data model and how and when to create custom objects vs. using Salesforce out-of-the-box functionality.
• Experience integrating Salesforce with enterprise-level applications though all available integration channels.
• Manage technical project team members (onshore and offshore).
• Running workshops, working closely with client, able to talk about tradeoffs e.g. terms of configuration vs code.
• Map functional requirements to Salesforce. Confidential features and functionality.
• Disseminate best practices on solution positioning and delivery.
• Mentor junior team members in Salesforce. Confidential technology, Force. Confidential, Integration Technologies, and Salesforce. Confidential best practices.
• Manage offshore resources and provide technical specs to developers.
• Experience developing using the Agile/Scrum methodology.
• Performing in different roles as a Technical Lead, Senior Developer proficient in obtaining project requirements from user and manager, formulating the requirements into design specs, preparing system specifications, assigning tasks to team members, and tracking the progress.
• Strong skills in support activities, analysis, technical design, testing, trouble shooting for both batch & online application programs in mainframe applications.
• Attained production/UAT support experience via usage of supportive tools including Salesforce.
• Productive self-starter with strong work ethics and networking skills.

TECHNICAL SKILLS:

Technologies: Salesforce (Cipher Cloud integration support, Apex Data loader, Workbench), .Net framework (ASP, VB & C#), Share point.

Database: Oracle PL/SQL, Microsoft SQL Server, MS SSRS, SSIS, Sybase, DB Visualizer, PL/SQL Developer.

Tools: Service Now, SDT Clear Quest, BMC Remedy, Confluence wiki & Jira, HP Quality Center, IBM Clear Case, Microsoft-Team Foundation Server, Visual Source Safe, Crystal report, IBM Tivoli Job monitoring, Cyber Ark, Alfresco, Documentum.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Lead

Tools: BMC Remedy, BMC True Sight, SDT, PPM, Concur, Custom apps.

Technology: Salesforce, .Net, SQL Server.

Roles and Responsibilities:

• Leading multiple towers of Boston scientific with 42 team members working from different locations across the globe.
• Application maintenance/support, resource planning and delivery management.
• Responsible for achieving KPIs including SLA targets, making sure all jobs are completed on time, within budget.
• Team Productivity and system performance improvements for cost reduction, Risk prevention by designing improved process or operational policies.
• Responsible for Achieving Customer satisfaction (CSI) target >= 90%, SLA target 95%.
• Meeting Business and various stakeholders, responding to their questions, solving challenges and fixing concerns for smooth support process.

Application Support Lead

Environment: Salesforce Cipher cloud integration support, Apex Data loader, Workbench, Service Now, Confluence wiki, Jira, Oracle PL/SQL, Java, UNIX, .Net, Tivoli Job Monitor, Documentum, Alfresco, Cyber Ark, Accu-rev, BMC Monitoring.

Roles and Responsibilities:

• Legacy application Maintenance & support, CRM integration management in Salesforce and data propagation to downstream systems.
• Meeting salesforce business users and responding to their queries, Improve process flow and user documentation of Salesforce application and enhance user knowledge.
• User Support in troubleshooting both application and integration related technical issues.
• Create and manage service tickets with salesforce. Confidential as required.
• Team Productivity and system performance improvements for cost reduction, knowledge creation, Risk prevention.
• Knowledge creation, presentation, Root cause analysis and future risk prevention.
• Onshore/Offshore model support.

Application Run Lead/Technology Consultant

Tools: .Net, SharePoint, Microsoft visual studio, SQL server, SSIS, SSRS, IBM Clear Quest (SDT), Clear Case.

Roles and Responsibilities:

• Application maintenance & support using Microsoft Technologies.
• Leading team, Task allocation and tracking along with technical consultation to client and offshore team.
• Future Risk analysis, Quality review and productivity improvement for cost and effort savings.
• Onshore/Offshore Co-Ordination, Run support Metrics generation and presentation to client and management.
• Issue resolution by working with client business users/ Business analyst.
• SharePoint portal design and management for multiple pillars

Team Lead

Tools: .Net, Microsoft visual studio, SQL server, Team Foundation Server, Sybase DB, DB Visualizer, HP Quality Center.

Roles and Responsibilities:

• Application development using Microsoft Technologies.
• Review and provide high/low level effort estimation.
• Design and code using object oriented methodologies and responsible for new enhancements and releases.
• Leading the team of 5 members along with project management activities including PMO, Invoice and Metrics review & submission.
• Co-ordinate with onsite and development team for Impact analysis, prioritizing changes as per business needs.
• Code Review, Code Management, Quality management, Unit testing and defect management.
• Facilitate the cross-continents conference calls between onsite and offshore teams for daily status along with defect triage, issue review with Functional and Development Team.
• Involved in performance analysis and improvement of the application.