SUMMARY:

To obtain a position that presents opportunities in career development & growth with also the possibility of advancement.

TECHNICAL SKILLS:

• Windows OS
• MS Office
• Java
• Python
• Json/API
• SQL
• SoapUI
• Splunk
• Putty
• BASH scripts
• GitHub
• CISCO EC and DAC.

PROFESSIONAL EXPERIENCE:

System Integration Test Engineer

Confidential, Broomfield

Responsibilities:

• Reliable & Supportive team member of 9
• Leading Bug Scrub meetings (Agile)
• Administering Cable 101 class
• Creating & Executing Test Plans, Test Cases and Test steps
• Manual testing Navigators: Hosted Navigation(HTML5) & OCAP Digital Navigator
• Training of new Team members
• Executive STB maintenance: Setup, Provisioning, Staging & Troubleshooting
• Jira & SWORD Bug reporting
• Attending BUG Scrum, Design, and Infrastructure meetings.
• Communicating with DEV. on feature implementation.
• Administering EAS alerts via Monroe & DNCS/Draco
• Code deployment. (BFS, TSBx, HTTPs)
• Creating & Maintaining CSG Billing accounts.
• STB Demo setup for Executives.

Senior Engineering Lead Technician

Confidential, Englewood

Responsibilities:

• Exploring new products such as XiP, Delta(Cable - one) and Bell/ExpressVu
• Primary tester of Hopper & Joey
• Planning and directing meetings
• Review of Test Plans & Test results
• Validating system stability after major changes i.e. channel moves and new features
• Testing of VOD, IPVOD and FVOD
• General App testing My account, Customer Service App., and Games
• Web Apps testing TWC(The Weather Channel) MSNBC, Pandora and Facebook
• Testing of Interactive ads and Triggers to load IADs
• Co-Leader of 15 technicians
• Ensuring the education of the technicians technical skills
• Review & update test procedures as new changes occur.

Electronic Lead Technician III

Confidential, Englewood

Responsibilities:

• Planning and directing meetings
• Ensuring the education of the Technicians technical skills
• Testing side by side with System Engineers and Directors
• Validating system stability after major changes i.e. channel moves and new features
• Performed high impact testing such as; new encoders, new satellite & traffic moves, EPG data streams, STBs, smartcard qualifications (DN241) (DN552) (DN553), transponder moves and downloading.
• Directing a team of 4 technicians
• Linux log capturing
• Set testing priorities & establish completion dates.
• Developing test plans for upcoming projects
• Assigning and reviewing results of testing
• Maintain testing environment i.e. racks and receivers
• Constant documentation and BUG reporting

Electronic Technician II

Confidential, Englewood

Responsibilities:

• Worked side by side with System Engineers on changes made to the live system.
• Assist other technicians with any problems they may encounter.
• Spokesperson for the technicians in meetings
• Performs miscellaneous tests and other activities as directed, given verbally or via written instructions created by the Engineering Team &/or Project Manager(s).
• Performed multitasking of several different test scenarios whenever necessary.

Software Engineer

Confidential, Englewood, CO

Responsibilities:

• Supporting Project Mangers with the development of new features &software.
• Identifying imperfections in new technologies such as IGuide, SARA, SDV, TiVo, VOD, and DVR capable set-top boxes.
• EPG testing for Guide Works, TiVo, and OCAP
• Proficient in MQC (Mercury Quality Center)
• Development of test plan for Confidential cable project A24.2
• Created & performed testing of automation scripts. (CPA & TestQwest Lab)
• Performed other activities/ duties as directed, with verbal or written instructions provided by the Engineering Team &/or Project Manager(s).
• Identified and reported software issues/problems to the development team.
• Prepared Set-Top Boxes for software downloads.
• Worked with DAC Terminal insuring correct software was loaded.

Electronic Technician

Confidential, Englewood, CO

Responsibilities:

• Supports Software Engineering teams in the testing and creation of Set-Top Box Software releases prior to submittal to the final test/validation group(s).
• Performs miscellaneous tests and other activities as directed.
• Investigated and reported software issues/problems for final software releases.

Audio Visual Coordinator

Confidential, Tucson, AZ

Responsibilities:

• Provided assistance to professor and student in the audiovisual department.
• Scheduled the use of special equipment for the college for all the departments.
• Assisted professor and students in the operation and use of the equipment.
• Provided troubleshooting assistance when equipment would malfunction.
• Ensure that the equipment was serviced and in working order.
• Documented problems in the form of a report, as they would arise.
• Answered phoned calls and provided excellent customer service as needed.

Telesales Representative

Confidential, Denver, CO

Responsibilities:

• Contacted telephone company customer to solicit telephone services.
• Provided customer service by offering customer better choices and services.
• Consistently met sales goals with high level of quality
• Remained positive when dealing with upset and irate Customer
• Able to defuse potentially negative situations to get the best outcomes.
• Provided quality work in a fast past high-pressure environment.