Quality Assurance Analyst Resume Yarmouth, ME - Hire IT People

Versatile solutions-focused Quality Assurance professional experienced in testing consumer software for desktop, mobile platforms, embedded systems and consumer hardware. Experienced in creating test plans, user acceptance testing and manual/automated testing to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams. Improved quality through open communication and continued development. Ability to adapt to ever-changing situations, overcome obstacles and follow through to completion.

EMPLOYMENT HISTORY

Confidential, Yarmouth, ME 2007-2012
Quality Assurance Analyst

Perform software quality assurance and regression testing by using standard hardware and programming technologies to identify and resolve problems from end users’ perspective. Handle the tasks of preparing detailed test plans and test scenarios required for full life cycle testing. Perform responsibilities of logging software defects and requirements of the product. Collaborate with developers and the project manager to manage the defect triage process. Document testing processes for future reference and update testing status to the product manager. Lead QA Analyst for checking quality of incoming lot shipments from overseas manufacturers.

Isolated deeply embedded software flaws in new firmware version of company’s cornerstone GPS product prior to its 2010 release, eliminating the need to send engineers overseas to resolve the problem.
Served as lead tester for inReach communicator, GPS chip module testing and PN series GPS firmware updates ensuring all QA deadlines were met.
Standardized and improved product quality reporting system, which assisted all members of the Quality Assurance Department with process control, yield and on-time delivery improvement work and allowed members of management to easily view testing results.
Implemented standardized testing of electronic components for incoming lot checks, which resulted in finding issues before the product reached customers.
Undertook and performed internal quality engineering responsibilities related to PCBs, which resulted in finding issues before hardware was released to manufacturing, eliminating the need to send engineers overseas to resolve issues.
Assumed role of maintaining ASP.net website and VB.net test program used by internal Quality Assurance Department as a central repository for test data and information and for recording hardware test data.

Technical Support Representative 2005-2007

Provided technical support by phone for end users on GIS mapping software and consumer GPS products. Troubleshot issues with installing and using PC software and with GPS hardware. Tested and verified issues found and reported issues to Engineering Department. Assisted Quality Assurance Department with manual testing of software products and embedded systems.

Achieved a high level of productivity in keeping call times low with a high level of first time resolution.
Earned a solid reputation for resolving complex issues while providing exceptional customer service.
Typically called upon for special tasks, research issues and contacting customers with solutions.
Was specifically asked for when assistance was needed in the Quality Assurance Department, eventually earning a spot as a Quality Assurance Analyst.

Confidential (Central Maine Power), ME 2005
Computer Deployment Consultant

Responsible for next day support of a large Windows based PC deployment project throughout the entire state. Provided 2nd and 3rd level fault analysis, diagnosing faults with hardware and providing expertise in all aspects of the IT Desktop function. Resolved software and hardware incidents at the Deskside and via phone. Moved, installed and decommissioned end-user IT equipment across a range of locations and environments. Assisted in discovery, research and resolution of technical issues.

Proven record of providing excellent 2nd and 3rd level support for computer deployment resulting in quick resolution of issues allowing users to transition quickly with minimal down time.
Trusted by the deployment daytime lead as the “go to guy” to resolve any issues that arise with the deployment.
Selected to stay behind and clean up issues that arose while the rest of the team moved on to the next deployment location.

Confidential- Database Analyst Internship 09/2004 to 12/2004
Confidential-IT/Help Desk Technician 05/2004 to 08/2004
Confidential-IT Support Internship 08/2003 to 09/2003
Microdyne Outsourcing (Envisionet)-Technical Support Engineer 11/1999 to 03/2003

EDUCATION

Bachelor of Science, Computer Science, Confidential, Waterville, ME (3.35 GPA)
Associates of Science, Computer Support Specialist (MCSE track), Confidential, Augusta, ME (3.75 GPA)

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Quality Assurance Analyst Resume

Yarmouth, ME

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