My goal is to have a career that offers stability and growth. I have the passion to work with and for the customer; I enjoy working and helping others. I know the importance of training and teaching and the importance of customer service, product value and productivity. I am recognized for delivering unparalleled service and exceptional quality to my team and my customers. I have a strong background in Management and Sales while working in the hospitality business over the past 20 years.
Exceptional customer service skills. Knowledge of MSI, Jaguar, Opera, ON Q, Hollidex, Softhotel. Employee management, familiar with Brand Standards, IHG, Hilton. MQSA, PGP. Outside sales, marketing and brand specifics. Computer knowledge; Microsoft Office Suite.
Confidenital, Catering Manager
I am responsible for reserving events at the Sheppard Club whether it be for a party, promotion, receptions or any other special event that may arise. I draw up contacts and go over the menus in detail with the clients. I work with the chef and other personnel about upcoming events and activities going on at the club. I am always available to work each and every event to insure final arrangements are met. I work with all parties involved at events and always make myself available for the clients and staff. I plan menus, arrange entertainment if required, arrange seating charts, basically anything that needs to be accomplished to make the event successful. I work with diverse clients from distinguished foreign guests to our base commanders, regardless every client is important to me. Serve Safe trained.
Confidenital, Human Resource Specialist
I conduct orientation for new applicants, arranging interviews and maintaining applicant’s files. I provide information to supervisors and new employees at different activities on different actions. I provide information on health insurance, life insurance and other benefits available for employees. I work on Workers Comp claims and unemployment compensation. I serve as a source of information on procedural and regulatory requirements. I compute rates of pay and/or pay adjustments and I compute service dates.
Confidenital, Service Manager
I was responsible for the efficient and economical operation of the lodging guest service area, the drivers and our sundry store. I handled individual and group reservations and special accommodations for distinguished visitors. I prepared and safeguarded all cash for the desk and our sundry store. I prepared all schedules for the, drivers and our store clerks. I supervised 28 employees and handled all hiring, training, and disciplinary actions for my area.
Confidenital, General Manager / Sales
I was responsible for the day to day operations, guest service, sales and housekeeping. I did purchases and inventory for both hotels. My primary role was building sales at both properties and taking care of the employees. I managed to increase sales by 30% in the few months I was there. I really enjoyed working the breakfast every morning and meeting new people daily.
Confidenital, General Manager / Sales
I was responsible for the day to day operations, guest service, sales, housekeeping and our breakfast staff. I managed 26 staff members and was a very active GM. I worked closely with the housekeeping staff to insure great clean rooms for our guests. I stayed involved with the board of commerce to insure that our hotel stayed full. I maintained payroll, record keeping of all personnel files, inventory, accounts receivable, purchasing and would create budgets for each quarter. I enjoyed meeting and greeting the guest’s daily and booking events at the hotel.
Confidenital, General Manager
09/2000-06/2008 (same owners)
As the GM I handled overall operation of the hotel, including finance, marketing, sales, guest service and housekeeping. I maintained payroll, record keeping of all personal files, inventory, and accounts receivable, purchasing and forecasting new business. I was a very active General Manager and I thoroughly enjoyed every day. This was an extended stay hotel and stayed very involved with the guests. I really enjoyed working at the front desk and with my housekeeping staff; they took great pride in their jobs and was evident at this hotel.