- Experienced Sales and Customer Service expert
- Customer service |Recruiting
- Versatile, self - driven professional with over 9 years of comprehensive experience.
- Successful at establishing and maintaining relationships, improving customer retention rates and growing revenue.
- Team building expertise
- Strong interpersonal skills
- Excellent work ethic
- Positive and friendly
- Goal oriented
- Fast learner
- Utilized job board websites, social media, email/text blasts to find new candidates.
- Cold/Warm called new candidates to pre-screen them for job opportunities.
- Updated/Maintained company database and software with candidate information.
- Transferred qualified candidates to nurse liaisons to get hired and increase company revenue.
- Established, developed, and maintained business and customer relationships.
- Asked questions to find solutions to a variety of customer issues.
- Recommended products and services based on customers needs to achieve sales goals.
- Maintained an understanding of the latest technology to better serve customers.
- Maintained and updated customer records in a point of sale system.
Telemarketing sales representative
- Made sales using a scripted pitch/sales strategy.
- Listened and asked questions to determine the customer’s needs.
- Updated customers account using company database.
- Reached and exceeded weekly sales goals to increase revenue.
Customer service lead
- Supervised all front-end operations of the store.
- Greeted all customers in a timely fashion while determining their needs.
- Reported to general manager to ensure all employees are meeting customer service standards.
- Solved all unresolved customer issues/complaints.
- Assumed ownership over team productivity and managed work flow to exceed quality service goals.