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Human Resources Operations Manager Resume

Webster, NY

Resultsoriented technical professional with many years of experience and an exceptionally strong track record of success as a manager responsible for quality, engineering, human resources and a demanding high paced 24/7 custom manufacturing operation. Demonstrated the ability to develop innovative strategies, embrace and lead organizational change, direct operations, and manage employees. Respected, natural leader with proven teambuilding, coaching, and employeedevelopment skills.

Professional Experience

Confidential, Potsdam, NY January 5, 2009 present
Director of the Engineering and Global Operations Management Graduate Program
Direct daily operations for this program designed to educate managers, engineers, and technical business leaders of recent developments in technology and management. Spearhead and implement marketing and program visibility strategies to recruit and retain students. Recruit, interview, and hire faculty to meet staffing needs. Mentor, coach, and advise students. Develop and deliver a strategic project management course at the graduate level.

Confidential, Webster, NY March 1988 January 4, 2009
Human Resources Operations Manager
Directed HR functions for a product development/manufacturing unit comprised of approximately 320 salaried and 600 bargaining unit employees from two unions. Developed and executed innovative HR strategies to support employees and meet organizational goals. Managed the talent management, employee performance, and employee compensation processes. Served in several leadership roles to include the chair of the Operations Human Resource Development Council. Directed the Early High Potential Program to identify leadership potential.

Engineering Manager
Managed twelve advancemanufacturing engineers and subjectmatterexperts to provide early manufacturing engagement and concurrent engineering with corporate research and product platform teams. Enabled Full Service Supplier capability by delivering technically ready high value added components, modules and processes to the factory floor. Managed staff to exceed requirements for Quality, Cost & Delivery so the Customer is delighted.

Manufacturing Operations Manager
Directed manufacturing operations of a demanding high paced 24/7 custom injection molding business in achieving benchmark quality levels and corporate certification. Managed a staff of 5 directs and 70 production employees in a 7day / 24hr continuous operation. Increased communication, efficiency, and productivity by successfully negotiating intracontract agreements and mediating complex labor, tooling and maintenance issues. Mentored supervisors in a wide range of complex employee relation issues. Led employee engagement feedback process; and cultivated a highly engaged working environment.

Quality Manager
Develop and manage the quality systems that did not previously exist for a custom injection molding business. Achieved benchmark levels for Quality and Customer Satisfaction. Led two quality improvement process team for business turnaround purposes.

Supplier Quality Assurance Engineer
Managed a designated vendor base that achieved benchmark Quality, Cost and Delivery targets. Trained key vendor personnel the Total Quality philosophy to include process certification and tool such as A deltaT, FMEA, and statistical process control.


Master of Science, Engineering and Global Operations Management
Bachelor of Science, Interdisciplinary Engineering & Management

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