CORE COMPETENCIES

• Employee Relations
• Talent Assessment
• Process Improvements
• Training & Development
• Employment Law (EEOC/Wage & Hour)
• Strong Oral & Written Communication
• HR Policy Interpretation
• Self Starter
• Change Management
• Multi-State/Site HR Support
• Retention
• Benefits & Compensation

EMPLOYMENT HISTORY 

Confidential. 11/21/05 – 3/30/12 Atlanta, GA
Human Resources Specialist (promoted) 03/16/08-3/30/12

• Sole HR professional charged with the Reduction-In-Force for 300 South Region employees: gathered report data, assembled the Exhibit A chart and statement, set timelines, prepared the FAQ’s and presented the final product.
• Supervised two Records Coordinators from February 2006 – July 2010
• Supported the realigned territory that consists of 1,600 full time employees in 54 branches in three states
• Approved clinical/branch administrative employee terminations, assisted in drafting action plans, development plans and reviewed all counseling forms
• Partnered with the Legal team to ensure all EEOC claims are correctly addressed
• Reduced direct costs on an average of $50,000.00+ by re-educating branch leadership on correct payroll procedures that would eliminate overpayments of PTO
• Conducted orientation for new branch directors on the HR functions, benefit and policy overview and performance management process
• Conducted and analyzed exit interview findings to reduce future turnover
• Assisted branch directors and area directors with succession planning, bench planning and talent assessments
• Facilitated HR Management Training Workshops for the field in the South Region: Corrective Counseling, Coaching and Feedback, Retention, Selection and Hiring
• Trained branch personnel on OSHA 300 and 300A reporting and worker’s compensation claim filings
• Provide the Dept. of Labor with unemployment claim documentation and attend telephonic hearings when required
• Managed the South Regions Leave of Absences along with the LOA Specialist and Workman’s Compensation Manager
• Tracked and analyzed financial metrics on the Key Financial Indicator Report to assist with the productivity, capacity and retention metrics
• Conducted and addressed concerns collected from internal investigations
• Assisted the Region in reducing overall turnover from 33% to 26% at year end of 2011
• Partnered with the Business Development team on all quarterly Sales Blitz
• Provided compensation guidelines to management during the Pay Per Visit Conversion
• Conducted annual Benefit Enrollment Presentations to branch employees 2006-2011
• Third Quarter 2009 Winner’s Circle Recipient /2009 South Region Spirit Award Recipient
• Received a 4.5/5 rating on my 2011 Annual Common Review

Confidential 
Human Resources Representative (promoted) 02/05/06 – 03/14/08

• Resolved employee relations issues, termination paperwork-separation notices and letters, conducted exit interviews, attended telephonic unemployment hearings
• Responded to manager requests for information from the ADP system
• Assembled new hire packets for orientation
• Posted open positions for the field and recruited administrative employees
• Gentiva/Healthfield system migration research and data collection on job codes, titles, salary ranges LPN administrative position audit-converted the classifications from salaried to hourly
• Composed offer letters, reference verifications, conducted criminal background checks and drug screenings
• Trained managers on new hire paperwork and answered benefit questions
• Supervised temporary employees and built a strong relationship with the Temp agencies
• Assisted in the due diligence following the Gentiva/Healthfield Acquisition
• Created and maintained new hire files, created and distributed orientation list
• Promoted to Human Resources Specialist within 2 years
• Obtained Facilitator Training Certification in 2008

Confidential 11/21/05 – 02/03/06
Human Resources Administrator

• Updated and maintained the job posting and requisitions for the Georgia branches
• Assisted new hires in new hire orientation by assisting with new hire documentation
• Recruited clinicians by attending job fairs, placed employment ads in newspapers and on the internet
• Maintained employee records for seven branches; processed criminal background checks, drug screens and reference verifications
• Administered administrative pre-employment testing
• Assumed employee relation responsibilities for the Georgia branches after only 3 months of employment with the company

Confidential. 04/9/01–11/18/05 Atlanta, GA 
Employment/Medical Coordinator

• Recruited healthcare professionals via job fairs, advertisements, and the internet
• Conducted new hire orientations, reference verifications, criminal background checks
• Prepared files for state audits
• Tracked retention quarterly
• Patient care referral intake: private duty, private insurance and Medicaid CCSP program
• Scheduled patient homecare visits and managed patient and employee information in the company database for a census of 80 patients
• Assisted with payroll processing
• Staffed 97% of all shifts
• Payroll processing accuracy rate of 98%

Confidential. 09/05/00 – 03/30/01 Atlanta, GA 
Executive Recruiter/ Account Executive

• Recruited, interviewed, and tested for both temp to perm and direct hire candidates
• Obtained a permanent placement within my second week of employment
• Expanded client base by 40% cold calling
• Maintained client relations by displaying quality customer service
• Exceeded monthly goals by 60% during my first month of employment

Confidential 01/16/96 – 09/01/00 Jacksonville, FL
Sales Analyst 07/13/98 – 09/01/00

• Monitored auction sales, reported sales figures monthly
• Researched title processing on repossessed inventory
• Updated various internal computer systems to obtain titles to forward to auctions
• Trained new associates
• Exceeded monthly goal by 20% ten out of thirteen months

Attorney Management Team Leader (Call Center Environment) 01/16/96 – 07/13/98

• Minimize bank exposure to counter-claims approx. 98% by resolving all complaints
• Portfolio Management- Managed 300 profit & loss accounts, analyzed credit reports
• Calculated deficiency balances, restructured debt
• Facilitated recoveries by utilizing final judgments obtained via lawsuits with actions of garnishments and levies in a multi-jurisdictional setting.
• Responded to customer inquiries and negotiated settlements
• Assisted the department manager in supervising and training 10 associates
• Reached and exceeded monthly litigation preparation goal (50 + per month) 26 out of 30 months

EDUCATION
Master of Business Administration

Bachelor of Science 
Business Economics Major

CERTIFICATIONS 
PHR Certification 
F Certificate in Labor Relations Management
Certified Facilitator 
Predictive Index Analyst Certified

AFFILIATIONS
Society for Human Resource Management