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Technical Support Executive And Recruiter Resume

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To secure a fulltime challenging and rewarding position in a Technical \Customer support Oriented field


  • A bi - lingual presentable professional, with over 6+ years of solid work experience In Customer service \Technical Support Environment and as Recruiter.
  • Strong skills in relationship building with coworkers and clients
  • Excellent interpersonal skills with individuals and groups of diverse cultures
  • Able to think creatively, make decisions, and solve problems
  • Able to work well independently, with supervising skills in a Team
  • Highly self-motivated with excellent communication skills


Languages: English (fluent) & Hindi (fluent)

Proficient with: Microsoft Office Systems (Including Microsoft Word, Microsoft Excel, Microsoft PowerPoint® and Microsoft Outlook®).


Technical Support Executive and Recruiter



  • Handling interviews for ibm .
  • Handling inbound calls for SunTrust Banks
  • . Taking supervisor calls Training new team mates.
  • Analyzing the issues related to Desktop and Laptop Computers
  • Client Interaction for Data Center related activities
  • Partial access on Active Directory console of different network domains
  • Administration and maintenance of Microsoft windows 2000 and XP Desktops and Laptops
  • Installation of software according to the user requirement with proper approvals from The respective managers and IT security services
  • Administration and maintenance of Mainframe applications
  • Co - coordinating with Network, Server and Security Teams to resolve end user issues
  • Install, Configure and troubleshoot Desktop applications
  • Achieving the daily SLA s like AHT\FCR\ and CSAT within the target set by the
  • Client and the management on the production floor
  • Routing severity Incident tickets (P1, P2 and P3) to the next level of support in
  • Order to resolve the client issues on time
  • Motivating and budding up with the new hires on the production floor
  • Guiding them with their Process related questions and concerns
  • Coaching them about multi tasking concepts with the ticketing tool and other Applications which is used by the client

Customer Support Executive (SME)



  • Managing staff and organizing their timing schedules
  • Conducting new hire process trainings
  • Handling nesting batches with their process related questions and concerns
  • Coaching the team members on customer service and Tele Phone etiquettes
  • Monitoring live calls on random basis and provides real - time feedback to improve
  • Their performance metrics
  • Preparing weekly/ monthly /yearly performance reports for the team members
  • Working a flexible schedule based on business needs that include eveningsWeekends and holidays

Sr. Customer Support Executive



  • Handling outbound sales calls for a US based client (Sprint Wireless)
  • Selling mobile post paid connection to the residential users in United States
  • Achieving and Exceeding 7\sales target \ day
  • Work closely with other Sales Team members to provide a high degree of Attentive, professional Customer service
  • Follow up on all customer needs and requests
  • Identified new opportunities for extending services & solutions for the new users

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