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It Recruiter Resume

HyderabaD

CAREER OBJECTIVE

In quest of a position to utilize my abilities in a company that offers professional growth, with world class exposure and friendly work culture.

ACADEMIC PROFIL

  • B.Tech in (Electrical and Electronics Engineering)
  • S.S.C

EXPERIENCE SUMMARY

Work Experience:

  • Worked as a Voice Support Officer in Confidential, Hyderabad from July 3rd, 2007 to May 18th 2009 In Earthlink Process.
  • Worked as Quality Analyst in Confidential, Hyderabad since May 19th 2009 to 9th march 2011 in TDMG Process.
  • Working as Subject Matter Expert (SME) in Confidential, Hyderabad from March 10th to present in HP Palm (Apac).

Positions held and Responsibilities

  • Voice Support Officer for Earthlink Internet Service Provider, wherein I helddifferent responsibilities which were

Customer Service, Saves and Sales skills, Technical Support:

  • Resolving Customers billing issues, credits and refunds.
  • Saves for the customers by saving them from cancellation of their accounts with Earthlink by giving them appropriate reasoning about the issue which they faced.
  • Cross Selling of the most appropriate products to the customers based on their requirements and the kind of services they expect
  • Handling Technical issues faced by customers like Connection, Browsing and Email Issues.

1.) Customer Support Officer - Confidential - July 2007 to August 2008)

  • Resolving customer’s issues through Inbound calls.
  • Providing quick and effective resolutions to achieve Customer Satisfaction.
  • Maintain 93-97% percent Quality.
  • Maintain above 90% CSAT every month.
  • Maintain 15% Sales Percentage.
  • Maintain 6-8 AHT Per Shift.
  • Attend Team Meetings / Coaching’s given by Team Leader and work on feedback provided.

2.) Technical Support Officer -Confidential, – (August 2008 – May 2009)

  • Resolving customer’s issues through Inbound calls.
  • Providing quick and effective resolutions to achieve Customer Satisfaction.
  • Maintain 93-97% percent Quality.
  • Maintain above 90% CSAT every month.
  • Maintain 9% Sales Percentage.
  • Maintain 12-14 AHT Per Shift.
  • Attend Team Meetings / Coaching’s given by Team Leader and work on feedback provided.

Extra Curricular Activities

  • Won first prize in a debate competition in Inter School competition
  • Coordinator for college placement cell.
  • Participated and won prizes in many essay writing competitions, science fair and General Knowledge Tests.

Personal Strengths

  • Dedicated Team Spirit.
  • Positive Attitude and Confidence.

SKILLS:

  • Excellent written and communication skills.
  • Can easily get accustomed to new environment.
  • Consistent Performer

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