Senior SaaS Engineer Resume

SUMMARY:

To obtain a position that will utilize my analytical troubleshooting skills, Linux/ Cloud /SQL, virtual, and network experience to better productivity in the company.
Monitor enterprise application integration (EAI), service oriented architecture (SOA), system, server, application, and network performance following operator and control instructions.
Maintain tools that support and automate processes for hardware or software product release ( Git, Jenkins, and Ansible).
Modify, maintain, and update software and hardware. Manage end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and compliance.
Manage the load of configuration of platforms and systems and make recommendations for purchase or upgrade of data networks.
Provides daily operations analysis, support, troubleshooting and maintenance of systems, hardware, and software. Monitor proactively to provide stable, dependable services. Execute operational jobs and activities to successful completion.
Participate as a project team member and work on project implementations.
Implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system
During times of emergencies, outages and project planned work; be on call and available until the event is addressed.

SKILLS/ABILITIES SYSTEM TECHNOLOGIES:

SNMP enterprise monitoring. Extensive experience. (CA Ehealth and UIM, Science logic EM7)
Git, Jenkins, Ansible experience (Functional Use)
Basic Bash Scripting (Functional use)
AWS experience
Redhat Openshift familiarity
NetQoS/CA Network Flow Analysis (Tools to gather netflow)
Linux/Solaris experience
MYSQL/Oracle (functional queries).
CISCO networking knowledge.
Active Directory experience. (Domain Controller setup, adding users to groups)
Vsphere, Vcenter experience (Functional Use)
Windows Server experience
RHEL 6 and 7

EXPERIENCE:

Senior SaaS Engineer

Confidential, Cary, NC

SaaS Engineer

Confidential, Cary, NC

Cloud Engineer

Confidential, Cary, NC

Implementation Engineer

Confidential, Durham, NC

Systems Administrator

Confidential, Raleigh, NC

Network Administrator

Confidential, Greenville, NC

GA Global Understanding

Confidential, Greenville, NC

Technology Support Technician

Confidential, Greenville, NC

Responsibilities:

Being a SaaS engineer I touched many different technologies and had many duties.
Some of the duties included: Utilizing Git, Jenkin, and Ansible to automate various operational tasks.
Monitor enterprise application integration (EAI), service oriented architecture (SOA), system, server, application, and network performance following operator and control instructions
Maintain tools that support and automate processes for hardware or software product release; Modify, maintain, and update software and hardware.
Manage end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and compliance; Manage the load of configuration of platforms and systems and make recommendations for purchase or upgrade of data networks
Provide daily operations analysis, support, troubleshooting and maintenance of systems, hardware, and software.
Monitor proactively to provide stable, dependable services.
Execute operational jobs and activities to successful completion
Participate as a project team member and work on project implementations; Implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system
As a cloud engineer at Confidential I was responsible for bringing in products for their Continuous Diagnostics and Mitigation (CDM) offering in a FedRAMP cloud environment. Managed two cloud engineers.
Installed and evaluated Lumension patch and remediation suite QRadar, and Tenable Nessus scanning.
Changed firewall rules, port forwarding, and created a span/mirrored port on Vyatta virtual network devices.
Creation of documents for pricing and managing SoW of their CDM offering.
Installed RHEL 5 and 6 and Tivoli Storage Manager (TSM) on TSM servers.
Racked and stacked Data Domains, Confidential storage, Brocade Switches, and TSM servers.
Assist in Datacenter trouble shooting of Brocade Switch, Inventory, and install of Data Domain.

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