SUMMARY:

High energy, results - oriented Technical Leader with an MBA, multiple security certifications, and over 20 years experience Building and Managing World Class Technical Teams and IT / Telecom Infrastructure. Diverse hands-on background includes; Web & Data Center Operations, Internet Infrastructure, IT Security, Carrier Operations, and e-Business.

EXPERTISE AREA:

• Domestic / International Operations
• Team Building / Staff Development
• Systems Integration / Product Development
• Vendor Management / Contract Negotiations
• IT and Security Compliance
• Customer Service / Product Support
• Project / Program Management
• Budgeting / PL Management

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Director - Technical Operations (SaaS)

Responsibilities:

• Launched 3 new SaaS services during the first 12 months while maintaining 99.9% availability.
• With only a 3 month lead, staffed, trained and delivered a customer responsive 24x7 Technical Support and Network Operations Center.
• Designed & implemented a next generation, scalable, multi-petabyte storage platform based upon Confidential / Open Source software and commodity hardware, reducing cost of storage by 10x.
• As Information Systems Security Officer (ISSO) established an industry best practice compliance & certification program to meet PCI, SAS-70, ISO 27001 & ITIL v3 Service & Support Framework.

Environment: Web Services / XML / SOAP, C# / .NET Framework; W2K3 / Microsoft Cluster Service, RedHat 4 Linux; VMware I3, SQL2005; NetApp, 3Par, Promise, Storage Foundation; Cisco, Juniper, Foundry, F5; NetCool, Altiris, Zenoss, Snort IDS

Confidential, Alexandria, VA

Director - Technical Operations

Responsibilities:

• Managed the Data Center Infrastructure, Operations & QA team for the Confidential, a national network providing secure electronic transmission of prescriptions between physicians and retail pharmacies.
• Also maintained a national patient medication history database for registered health care providers. Staff of (10), reported to CTO.
• As Information Systems Security Officer, spearheaded a 7 month initiative to successfully complete a combined 3rd party HIPAA / ISO 17799 assessment and EHNAC accreditation.
• QA and deployment of more than a dozen major code releases and a platform wide upgrade from SQL 2000 to 2005, all while maintaining > 99.9% availability.

Environment: Web Services / XML / SOAP, C# / .NET Framework, W2K3 / Microsoft Cluster Service, SQL2005, HDS AMS1000, Cisco, NetScreen, F5, Snort IDS

Confidential, McLean, VA

Senior Manager - Technical Operations (SaaS)

Responsibilities:

• Led the Engineering, Operations & Security team for RSA’s Risk Based & Adaptive Authentication Service supporting 2,000 Financial Institutions and processing over 50M transactions/day via 7 Domestic & International Data Centers. Took new division from requirements to system design and service launch in 12 months.
• Built a high performance technical team and IT infrastructure that attained SAS-70 certification. Staff of (24), reported to VP Operations.
• Teaming with Product Management & Application Development, designed & deployed a scalable, fault tolerant data center infrastructure providing > 99.98% availability.
• Installed & maintained multiple environments; Dev/QA, Customer Integration/UAT, Production Transaction systems, Data Warehouse, and infrastructure support systems.
• Built a comprehensive Enterprise Management System and 24x7 Operations Center staffed with a cost effective mix of in-house and outsourced personnel.
• Won a 2006 Oracle Titan award for DB Architecture’s innovative Oracle Grid & RAC configuration ensuring high availability, scalability & performance on a low cost platform.
• As Information Systems Security Officer (ISSO) established industry best practice compliance & certification program to meet SAS-70, ISO 17799 & ITIL Service & Support Framework.

Environment: Web Services / XML / SOAP, J2EE/Java, BEA Weblogic / Tuxedo, Apache, iPlanet, W2K3, RedHat 3/4, Solaris 10, Oracle 10g RAC/Streams/Data Guard/RMAN, SMARTS, Mercury SiteScope/BAC, LDAP, RSA ClearTrust, SecurID, Keon, Clarify, CVS, RANCID. IBM BladeCenter, Sun T2000/v490, EMC Symmetrix/Clariion. Cisco, NetScreen, DataPower, F5/3-DNS, MPLS, nCipher, SourceFire IDS. LoadRunner, Soapscope

Confidential, McLean, VA

Senior Manager

Responsibilities:

• Managed the Engineering, Integration & Delivery of compliant Product & Service for the Security & Wireless verticals to the Federal Government. Reported to VP Systems Integration.

Environment: Microsoft W2K/W2K3, RH3, Aruba Wireless Networks, AirDefense, AirMagnet, Caymas Systems, Citadel, Cranite, Credant, eEye Retina, Enterasys, Fortinet, Fortress, Foundry, fSONA, Funk Software, Imprivata, interfuse, Intrusion, IronPort, Lancope, Lockdown Networks, nCircle, netForensics, Net App, Network Intelligence, Pointsec, Proxim, Secure Computing, SenForce, SPI Dynamics, SourceFire, Sygate, Terabeam Wireless, TippingPoint, Top Layer, Vivato

Confidential, Oak Hill, VA

Vice President - Operations & Engineering

Responsibilities:

• Designed and operated a secure and robust infrastructure supporting 150 customers while maintaining > 99.997% availability.
• Launched / expanded 6 new Managed Services: Firewall, VPN, Intrusion Detection & Response, Content Management, Anti-Virus, and Vulnerability Assessment. Included a multi-tiered / multi-platform Intrusion Detection and Response service based upon a mix of COTS, open source and proprietary technology. Wrote and submitted two patents on design.
• Designed and deployed a scalable Systems Management architecture that consolidated multi-platform Fault, Performance & Security management while meeting tight capital constraints.
• Built and staffed 24x7 Security Operations Center. Established multi-discipline Computer Incident Response Team (CIRT) to investigate and respond to customer network intrusions.
• Deployed Web based ERP / CRM infrastructure to incl; Sales Force Automation, F&A, Order Processing & Inventory Management, Web Portal, and Customer Service System.
• Formalized Training Program and established development objectives resulting in 80% of staff attaining critical vendor certifications within 6 months.

Environment: W2K, .NET, Java, IIS, Apache, OpenBSD, Solaris 7/8, MySQL, SQL/SQL Server, NetCool, CrytoCard. Dell, Sun V120/V240, Cisco, NetScreen, CheckPoint, Raptor, Nokia, RealSecure, WebSence, SNORT, Nessus.

Confidential, Reston, VA

Technical Director

Responsibilities:

• Continually scaled operations as service grew from 15M to 30M members and peak Internet traffic from 20G to over 100Gbps. Maintained Performance at the highest levels; 99.998 availability, < 1 msec. latency and 0% packet loss within all Data Centers. Reduced network cost per member on avg. 35% each year.
• DNS system re-architecture to include TLD root server deployment enhancing scalability & resiliency while improving performance by over 300%.
• Replaced legacy Web/E-mail work request system with an integrated ERP / CRM system. Took from concept to Phase I production in 5 months. Productivity gains of 30% to 50% during first year.
• Renegotiated blanket and one time equipment & service contracts with primary equipment vendors. Increased discounts while improving service and maintenance delivery terms, savings in excess of $24M over 2 years.
• Designed and deployed Network Infrastructure for AOL’s 3rd generation 240K sq.ft. Data Center.
• Retrained and Retooled 24x7 Network Operations Center dramatically improving proactive response while reducing the workload for Oncall/After hour Engineer’s by 50%.
• Engineered multiple major upgrades (OC-3 to OC-48, to OC-192 backbone, BGP AS Migrations, OSPF Area splits, equipment upgrades/conversions, etc.) throughout Production Network with minimal member impact.

Environment: AOL Web Server, iPlanet, Remedy, Compaq/Dec Alpha, Sun 4500/10K, HP K/L/N Class, EMC Symmetrix. HP GigaSwitch, Cisco 7513/12060, Foundry FastIron/ServerIron, Juniper M40/M160, Siemens DWDM, HP OpenView, NerveCenter, NetCool