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Application Developer Resume

TECHNICAL SKILLS

Programming: Unix Shell (bash, ksh), PL/SQL, Perl, SAS, Python

Tools: Putty, sftp, SSH, Telnet, Filezilla, SQL Developer, Toad, Service Manager, Openview, Maestro, EART, MS Sharepoint, Confluence, Jenkins, Job Scheduling Console, UC4, GitHub, Service Now

Business Intelligence tools: SAS, Business Objects, Tableau

SAS Tools: Enterprise Guide, Data Integration Studio, BI Dashboard, Information Delivery Portal

Workstations and Servers: Windows (XP, 7), Solaris, AIX, Linux (RHEL, Ubuntu)

Databases: Oracle (9i, 10g, 11g), MySQL, SAS data sets

Microsoft Office Applications: (Excel, Word, Access, Project, Powerpoint, Visio, Outlook)

PROFESSIONAL EXPERIENCE

Confidential

Application Developer

Responsibilities:

  • SAS Developer for the DCL Revenue Management application regularly participating in daily stand ups, sprint demonstrations, sprint planning and sprint retrospectives.
  • Provide technical support and enhancements for the WDW SAS platform and the Custom Applications developed in SAS
  • Provide technical on - call support for the Revenue Management applications developed by PROS and the custom RMS reporting databases
  • Provide production support and enhancements to the application batch scripts in Unix Shell, Perl, Python, ORACLE PL/SQL, and SAS
  • Lead the migration of the RMS applications from Solaris to AIX and AIX to RHEL
  • Partner with IBM System Admin to upgrade AIX servers from 5.3 to 6.1
  • Lead technical upgrades for the Revenue Management applications coordinating between the Business, QA, Vendor, DBA/SA, Composite Release Environment Management, and Change Management
  • Establish Service Level Agreements for the Revenue Management applications and present metrics on those targets to our business partners monthly
  • Problem coordinator for the RMS team where I regularly review and coordinate with technical teams to resolve critical or ongoing problems
  • Subject Matter Expert during the migration to Service Manager along with the changes made to the incident management, change management, and problem management modules

Confidential

Call Center Agent

Responsibilities:

  • Fielded calls for WDW Resort Guest Information, Front Desk for WDW Resorts and Disney/ABC
  • Extensive use of EXTEND, DPMS, and the Hub

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