TECHNICAL SKILLS:

• SharePoint
• Microsoft Office including Word
• Excel
• Project
• PowerPoint
• Access
• Visio and Outlook
• Adobe
• Mac OS (OSX)
• Windows OS (XP, Vista)
• Possess strong communication (verbal and written) organizational and time management skills self - starter creative ambitious multi-tasker detailed oriented proactive and flexibility to manage changing priorities. Proficient in utilizing judgment and establishing required contacts and working relationships.

PROFESSIONAL EXPERIENCE:

Confidential, MD

IT Specialist

• Lead Equipment Manager/IT Specialist handling and maintaining fourteen Hand Receipts (HR) totaling over 1000 pieces of equipment for the Director, Deputy Director, Division Chiefs, and Branch Chiefs.
• Assist multiple clients and customers within and outside the supported organization in order to help receive specific services and products, provide information and assistance, complete assigned taskers, resolve issues based on specific needs that are available and provide products and/or services when needed within allocated timeframes.
• Ensure that employees have the necessary equipment/tools setup to perform job duties such as speakers, mice, keyboards, desktops, laptops, monitors, cables, docking stations, etc.
• Perform monthly 10% and annual 100% equipment inventory reviews for Fort Belvoir, St. Louis, Fort Gordon, and Aberdeen Proving Ground.
• Created and maintains a tracking system to account for every piece of equipment within the Services directorate (at APG, Fort Belvoir, St. Louis, and Fort Gordon) as well as accountability forms for logistic traffic purposes.
• Develop, implement, and maintain procedures and processes for supply and property management operations.
• Implemented CMMI/Lean Six Sigma improvements within assigned projects IAW SEC CMMI schedule (CMMI training, process areas, metrics, and reports) by creating a tracking process for all pieces of equipment.
• Provide thoughts and ideas on processes in place in order to effectively collaborate with peers involved in specific areas of operation and demonstrate characteristics of positive work ethic.
• Created excel spreadsheets to be able to use as a guide/resource by listing all equipment sorted by serial number, bar code, description, location, users name, etc., and provided to upper management.
• Works closely with contractor personnel in providing government furnished equipment (GFE) and designated seating.
• Assist contract/task order CORs by providing informative equipment tracking spreadsheets monthly and transfers.
• Provide equipment briefing(s) to include preparation of an equipment training guide, to approximately 15 Division and Branch chiefs.
• Coordinate, oversee, and monitor all Directorate seating arrangements by division, team players, and who they report to.
• Created spreadsheets to use as a tracking tool to in corporate equipment and perspective seating space for all employees.
• Lead in facilitating, organizing, draw layouts, creating charts and spreadsheets to track personnel seating space, equipment, and perspective changes by analyzing property accountability, inventory, supply, storage and disposal to ensure no issues or problems exist.
• Brief and provide presentations to upper management about government and contractor personnel seating and equipment moves.
• Processed re - org decision making of placing government and contractor personnel in seating relative to which supervisor they reported to, team they supported, and individual support they provided.
• Provide warrantied equipment to other organizations in order to help assist a better working environment/support to include government and contractor staff.
• Manage/Trained 3 employees (1 government and 2 contractors) on the equipment process in order to support our Division.
• Support Deputy Director for equipment and other personnel issues.
• Managed emails, voicemails, and routed emails and voice calls to ensure immediate response for providing necessary customer support.
• Provides information to other co-workers, higher Project Manager, Division and Branch Chiefs based on technical, sensitive, and controversial information by performing oral presentations/briefs based on information systems, standard procedures, and operations to assist in documenting, testing, implementing or modifying systems.
• Identifies issues and provide recommendations within the organization by determining accuracy and relevancy of information.
• Develop and maintain Standard Operating Procedures (SOP's) within the organization.
• Manage and provide Information Technology Master Plan (ITMPs) purchases for all software and hardware requests under the Infrastructure Division.
• Update and track authoritative registry for IT investments, IT capabilities, and IT systems in Army Portfolio Management Solution (APMS).
• Document Help desk trouble tickets in the help desk ticketing tool and leveraging the tool to create help desk metrics and frequently analyze reported help desk problems.
• Provide guidance for management, establish the objectives, concepts of operations, operating relationships, responsibilities, and outline administrative and internal operative procedures for the testing of the SEC Backup Use Case using Symantec Netbackup 7.7 for the CECOM Cloud Storage Pilot.
• Perform monthly audit reports to ensure and improve no equipment loss, identify safety and security violations.

Confidential

Equipment Coordinator / Program Analyst

• Directorate Equipment Coordinator handling and maintaining five Hand Receipts (HR) totaling approximately 800 pieces of equipment for the Director, Deputy Director, Division Chiefs, and Branch Chiefs.
• Ensure that employees have the necessary equipment/tools setup to perform job duties such as speakers, mice, keyboards, desktops, laptops, monitors, cables, docking stations, etc.
• Perform monthly 10% and annual 100% equipment inventory reviews for Fort Belvoir and Aberdeen Proving Ground.
• Works closely with contractor personnel in providing government furnished equipment (GFE) and designated seating.
• Provided warrantied equipment to other organizations during the IT Refresher in order to help assist a better working environment/support to include government and contractor staff.
• Consistently complete tasks to meet deadlines by providing support and assistance to government and contractor personnel, and provided proper documentation records of all equipment.
• Organize equipment stored in warehouses, storage rooms, and laboratories. Created accountability forms for logistic traffic purposes.
• Provide Management Internal Control Program (MICP) reports of all listed equipment to suspense tracker.
• Assisted in the preparation, collection and distribution of information for reports, reviews, staff calls and other meetings.
• POC for Probationary Certifications for employees.
• Develop and maintain Standard Operating Procedures (SOP's) within the organization.
• Provided sample letter and due date to employees supervisor for completion of certificate. Supervisor returns information to POC for review and submission to Director for their review/signature.
• POC for tracking and submitted information with regards for employee awards. Provided help and assistance on TAPES by tracking their initial and mid - point reviews, award forms, and closeouts.
• Prepared seating arrangements per buildings based off availability, book conference rooms for meetings, and set up IT equipment, security placement, and other needs per request.
• Created status reports on the following employees rated at time given by providing and submitting an excel spreadsheet to Director and weekly Staff Call meetings.
• Managed emails, voicemails, and routed emails and voice calls to ensure immediate response for providing necessary customer support.

Confidential, MD

Ordering Specialist

• Processed CHS hardware orders for various DOD customers.
• Maintained familiarity with technical aspects of CHS hardware in order to better assist customers. Involved and assisted with cost effective decision making.
• Prepared and provided reports for shipping and procurement status for CHS Director, Deputy Director, and the customers.
• Attended CHS3 Quarterly Program Reviews, and various DOD customer meetings.
• Assisted in the preparation, collection and distribution of information for reports, reviews, staff calls and other meetings.
• Managed emails, voicemails, and routed emails and voice calls to include 4 lines to proper individuals to ensure immediate response for customer orders.
• Planning and coordination of travel to include, booking flights, hotels, vehicles, and itineraries.

Confidential, Asbury Park, NJ

Cashier

Responsibilities:

• Customer Service, Cashier, Serving Italian Ice and Ice Cream

Confidential, Fort Monmouth, NJ

Office Automation Clerk

• Office automation, computer applications, and clerical support to Director and supervisors.
• Executed ongoing projects by collecting and arraying data for analysis by higher level personnel
• Assisted in the preparation, collection and distribution of information for reports, reviews, staff calls and other meetings in a timely manner
• Handled other administrative matters, which included screening calls, managed calendars, planned meetings, compose documents and organized offices for efficiency.
• Assisted in execution of calendars, security, special recognition events, and filed reports for Director/PM supervisors
• Obtained an entry - level secretarial position that required knowledge of computer hardware/software, communication skills and organization abilities.